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McCurley Chevrolet Cadillac

Pasco, WA

3.3
339 Reviews

1325 N Autoplex Way

Pasco, WA

99301

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339 Reviews of McCurley Chevrolet Cadillac

November 23, 2021

1st time, they broke my windshield, 2nd time, they "ordered a part, used it on another truck, I was told. Finally got it in to be fixed, the worker went through my console, throwing it around in my tr More

by sunypatches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Worker that worked on my truck, Joe Jorgensen
Nov 23, 2021 -

sunypatches responded

You didnt call me back. I waited . You lie, you dont follow through, and I want the money back for the service I was denied. My truck was a mess when I picked it up. Your worker threw my belongings around my truck, he didnt do the work. My console was not put together. Its a part, but i will figure it out. My shifter lite doesnt work anymore, I cant believe anyone can be that irresponsible. Glad I didnt leave it there over night. Ive been a Chevy owner for over 50 years, starting with a 52 chev truck. I own 2 silverados and the colorado now. My family has worked for Chevy for a long time. Im taking this to corporate

Nov 26, 2021 -

McCurley Chevrolet Cadillac responded

We appreciate you bringing this to our attention. We’re having a hard time locating your information. Can you please give our management team a call at 509-492-3946 to discuss this further? Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

Nov 26, 2021 -

sunypatches responded

Since im a "Preferred customer, im sure you have my information. Im fixing my vehicle myself. My vehicle was treated with little to no respect and to pay for service that was very badly given, im not interested. It has taken you since november 22nd to do anything. I will not take my vehicle to you again. I am sending notice to corporate about you. Ive been a long time chevy owner.

Nov 28, 2021 -

sunypatches responded

On nov 12th, i brought my 2016 chevy colorado in for a locking transmission problem where i was locked in my truck more than once. Leaving, it sort of shorted out and then went. I found i had no light for my shifter. Also, things in my console were all out of the console and strewn all over the truck. When i found the tool in the front seat i should have known my truck was not ready. Then going home, it sounded like parts were coming out. Going over a speed bump, the back part of the console fell off shorting out the truck. When i said i would wait for my truck UNTIL IT WAS FINISHED, THATS WHAT I MEANT. i wont come back. First time, you were more concerned about a dash message, when i have had my steering wheel lock itself, not being able to shut the vehicle down and remove my key. Twice i have been locked in that vehicle. That is my truck. I rely on it every day. I have never had that much trouble with any chevy i owned. If you cant fix it...DONT. NOT CALLING ME BACK, when i cant get the console together and things are shorting out, isnt the way i would handle things if i were still in business. There are important wires in the back of the console. I want my service money back. The part was needed but im not sure that it was even put in right. Also, there was NO ROCK CHIP and it didnt respond like one, when driving out of your establishment and noticing it was broken. I called Joe, and told him it was broken and he told me to take it somewhere. Yes, right. Im just a woman. I didn't get this old not knowing how to take care of a vehicle. I've driven farm trucks, commercial rigs, and retired as a school bus driver. This is not my first rodeo, but it will be my last with irresponsible mechanics and businesses that don't do their job. Preferred customer.....my xxx

November 07, 2021

Jairo Red Camacho. Was great to work with, kept me informed and wasnt too pushy, he kept a good look out until I found what I wanted.. More

by Adam Diaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jairo camacho
Nov 08, 2021 -

McCurley Chevrolet Cadillac responded

On behalf of all of us at McCurley Integrity Chevrolet, we would like to thank you for sharing your recommendation and this great review, Jairo! We sincerely appreciate the opportunity to earn your trust as we understand that you have options when it comes to purchasing a new vehicle. We are thrilled to hear that you enjoyed your experience with Sony, and we look forward to working with you again in the future! Please don’t hesitate to reach out if you have any further questions. Have a great day! Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

September 26, 2021

Just bought a pickup at McCurley, Chevrolet, and it was the smoothest vehicle purchase we have ever experienced. We were very impressed with the how helpful and efficient Dennis Kennedy and Jordon were. More

by dandeehazel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Kennedy, Jordan Torres, Brad Jaggi
Sep 27, 2021 -

McCurley Chevrolet Cadillac responded

On behalf of all of us at McCurley Integrity Chevrolet, we would like to thank you for sharing your recommendation and this great review! We sincerely appreciate the opportunity to earn your trust as we understand that you have options when it comes to purchasing a vehicle. With that being said, we’re thrilled to hear that you enjoyed your experience with Dennis, Jordon, and Bradley. We look forward to working with you again in the future! We are here to help, so please don’t hesitate to reach out if you have any further questions. Have a great day! Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

August 11, 2021

Worked with Steven Phillips to purchase our new Chevy Silverado. Steven was very helpful, efficient, and thorough throughout the whole process. We really appreciated everything he did to help make the wh More

by Cwright685
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Phillips
Aug 11, 2021 -

McCurley Chevrolet Cadillac responded

We’re thrilled to hear that you enjoyed your experience with Steven, and congratulations on your new Chevy Silverado! Our goal is to provide each and every one of our customers with exceptional customer service, so hearing that our team surpassed your expectations is truly one of the best compliments we could receive! From all of us here at McCurley, thank you for taking the time to share your feedback with us, and we wish you safe travels in your new Silverado! Have a phenomenal day! Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

July 20, 2021

The GSM , Lets his name is Landon Schmurguson.. wanted to buy my car from me... I told him that he needed to buy it just like anyone else... Cash up-front and at my house. He sent his finance guy to pick up More

by kelliott4978
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Darwin Ridley
Jul 20, 2021 -

McCurley Chevrolet Cadillac responded

Mr. Elliott, We take full responsibility for you not being explained how the loan pay off and subsequent payment would take place. We have contacted your lender and as soon as they process the transaction we will be able to issue you the check. Again we apologize for your poor experience. McCurley Integrity Chevrolet & Cadillac Customer Care 509-547-5555

July 12, 2021

Great customer service. Our salesman Steven asked what we wanted and needed and delivered. Thanx again for the great service and awesome truck. Steven with a "V". More

by Desiscottlee
Recommend Dealer
Yes
Employees Worked With
Steven
Jul 13, 2021 -

McCurley Chevrolet Cadillac responded

Congratulations on your truck! We are very pleased to hear that you found exactly what you were looking for with us here at McCurley Integrity Dealerships! Steven is a true asset to our team and we are lucky to have him. We appreciate your time, and we will be sure to pass this feedback along! Have a great day and enjoy your new truck! Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

July 12, 2021

BEWARE OF WHAT THEY CALL THEIR "MINI DETAIL" SERVICE! I'm very disappointed to be having to add this review because I had gone in a few times before for a basic oil change/tire rotation and h More

by mikenit98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I can't recall all of the people I talked to.
Jul 13, 2021 -

McCurley Chevrolet Cadillac responded

Mikenit98, We apologize for your poor experience and our management team has reached out to you in order to discuss the situation and see if there is anything we can do to rectify it. Please don’t hesitate to give us a call at 509-547-5555 at your convenience. Sincerely, McCurley Integrity Chevrolet & Cadillac Customer Care

July 07, 2021

Steven Phillips, the salesman was very personable and easy to talk to. No pushy sales pitch, he came at me with a good deal right out the gate. He met my special requests of pulling and re-installing sus More

by Devildog303.jt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Phillips and Jordan Torres
Jul 08, 2021 -

McCurley Chevrolet Cadillac responded

We can’t thank you enough for taking the time to write such a kind and thoughtful review regarding our phenomenal sales team! Steven and Jordan are a true asset to our McCurley family, and we could not be more proud to hear that they are representing everything that we stand for here at McCurley Integrity Dealerships! Going the extra mile and surpassing our customers’ expectations with exceptional customer service is everything to us, so hearing your testimony is one of the highest compliments we could receive. Truly. We appreciate your time, and we will be sure to pass this feedback along! Have an outstanding day, and we hope to continue earning opportunities to cultivate customer experiences just like yours! Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

July 02, 2021

All I have to say I appreciate the sale man Jorge copper and the new manger for fixing my car thank u again I am happy More

by Berta Rios
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cooper
Jul 03, 2021 -

McCurley Chevrolet Cadillac responded

Berta, we are happy to hear that you got all the help you needed here at McCurley Integrity Chevrolet Cadillac. We wish you safe travels and we look forward to serving you for many years to come! Have a wonderful day! Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

January 05, 2021

Augustine was very knowledgeable and helpful during my purchase! He made the process very easy! I would highly recommend the dealership to friends and family. More

by Mkristine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordon Torres ??????????, Augustine Perez
Jan 05, 2021 -

McCurley Chevrolet Cadillac responded

Hearing that you had a wonderful experience at our dealership is the best thing we could hope for! Your recommendation means a lot to us. We will be sure to let Augustine know of your kind words. We look forward to serving you for many years to come. Have a great day! Customer Care 509-492-3946 McCurley Integrity Chevrolet Cadillac

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