Let me start this review by saying I was a repeat customer at McDaniel Toyota; I had bought 2 brand new Tacomas there, and had spent over $50,000 on those 2 trucks.
My wife and I test drove a used Corolla at McDaniel Toyota on a Saturday, and although we really liked it there obviously was brake issues. We said we would buy it if they fixed the brakes. Our salesman, Greg Layne, said he would have it taken back into the service area, although he said they had already OK'd it. I said it definitely had warped rotors, and he said "They probably didn't even check them." That didn't make me feel very good about their service department.
Greg assured us he would call us on Monday, but he didn't. My wife called him and asked if it was fixed, so we could come over and complete the deal - she was leaving on a trip out of state on Wednesday, and this was going to be her car - and he said "Don't worry, we have had this car since February, it isn't going anywhere, it will be here when you get back. I will call you when it's done in the shop. We will hold it for you, and we can bring it over to you so you can drive it out." My wife offered to put a deposit on the car, but he said "No, we'll hold it for you."
Greg Layne never called back.
My wife called when she got back from her trip, only a couple days later. When she asked Greg if the car was fixed, he said "Yep, and we sold it!"
We were shocked. When we said we had a deal in place, Greg got defensive, and denied any type of agreement. My wife and I both spoke to 2 different sales managers, who really acted like they could care less.
For a dealership that promotes a "family" atmosphere, and says they want to build a relationship with repeat customers, they lied to us.
It's "Just That Simple", to quote McDaniels motto.