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McDaniels Acura
Columbia, SC
118 Reviews
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118 Reviews of McDaniels Acura
July 21, 2022
My car was making a squeaky sound coming from the front passage side. I am planning on taking a long trip in a couple of weeks so I wanted to get this taken care of immediately so I made an appointment wit passage side. I am planning on taking a long trip in a couple of weeks so I wanted to get this taken care of immediately so I made an appointment with McDaniels Acura because my normal service department was booked. When we arrived and explained to the attendee what was going on, I was told that a diagnostic could be done on it for $150. I asked the attendee if they performed the repairs on my vehicle would the diagnostic cost be removed from the repair cost and was told No that there was a fee for the diagnostic (other companies will use this cost with the repairs if they do them). Then I was told what the problem was But they would not be able to do it because that part was on a six month back order. So I am out of $150 and still need my car repaired and they can't do it - what a waste of time and money. Also, my vehicle was very close to having an oil change and tire rotation. They suggested I get the 60k required service which was $110 (oil change, tire rotation, free car wash and multipoint inspection -which I get on every oil change for $63 at Hendrick), I am really good at keeping up the maintenance on my car and was surprised by the price of this service as I left this service department and went back to my preferred dealership. I was able to get the needed repairs and the other service done in the same day with No Problem. I do not like saying never but it will have to be the last absolutely last choice to come back to McDaniels for any service. Overpriced and couldn't even provide the service needed. Very Disappointed More
by Bree
Employees Worked With
Cant remember his name
July 02, 2022
Kricket was amazing in assisting me with my 2023 Integra purchase, I appreciated how honest she was and helpful they gave me the car at the price I wanted and helped make the signing process as smoove as po purchase, I appreciated how honest she was and helpful they gave me the car at the price I wanted and helped make the signing process as smoove as possible. I had alot of questions and she provided all the answers I needed in a timely matter. Kricket is awesome if I know anyone in need of a car I will refer to Kricket!!!! Thank you so much for making the car buying process as enjoyable as it should be. More
by Dariolamontjr7
Employees Worked With
Kricket, Otis,
May 25, 2022
I appreciated the service and Sales experience of Miles, Otis And Kricket. They were most helpful and accommodating. The only drawback would be the time taken to complete paperwork, which was a lot longer t Otis And Kricket. They were most helpful and accommodating. The only drawback would be the time taken to complete paperwork, which was a lot longer than I anticipated, however I used this waiting time to ask questions about how my vehicle operated and Miles was able to answer all my questions. Thank you to the staff. I enjoyed my experience! More
by yvonne.pygatt
Employees Worked With
Kricket, Miles and Otis
September 29, 2021
Great buying experience with Gus at McDaniels Acura. No pressure, very professional, and knowledgeable team. The process was stress free and I found the exact car I wanted. pressure, very professional, and knowledgeable team. The process was stress free and I found the exact car I wanted. More
by dhwhit13
Employees Worked With
Gus Hermanson
September 15, 2021
I bought my GMC Acadia from McDaniels Acura 3 years ago and am always pleased with the excellent service from Richard Grake in the Service Department. From routine maintenance to emergency repairs, Richard and am always pleased with the excellent service from Richard Grake in the Service Department. From routine maintenance to emergency repairs, Richard and team quickly and efficiently take care of my service needs with the utmost courtesy and care. More
by TaraR
Employees Worked With
Richard Grake
September 06, 2021
Excellent service. Truly appreciate that they were able to speed up the service in record time in order for me to get to work earlier than anticipated. to speed up the service in record time in order for me to get to work earlier than anticipated. More
by jeanie
Employees Worked With
don't remember
September 03, 2021
I received an email that my RDX was due for service - 6 month check. When I called the dealer I told them that the car had under 3000 miles on it. A very nice lady scheduled an appointment for me. When month check. When I called the dealer I told them that the car had under 3000 miles on it. A very nice lady scheduled an appointment for me. When I drove to the dealership for this appointment I was told that my car would NOT need service until I had 5000 miles on it. I would think that the in house training would include telling people who schedule service appointments that if the customer clearly states the mileage of the car during the conversation - they would tell them to call back when the car has reached the correct number of miles. It is at least a 40 minute drive each way for me so therefore I wasted 1 hour and 20 minutes for nothing. I suggest training to correct this issue and prevent it from happening in the future. More
by dini1953
Employees Worked With
Unknown
August 14, 2021
Only dealership I have used since moving to Columbia in 1993. First visit sold me when I was taken on a tour of the service area. When looking for new cars no other salesperson with other dealerships men 1993. First visit sold me when I was taken on a tour of the service area. When looking for new cars no other salesperson with other dealerships mentioned service. This service no exception. More
by #1customerah
Employees Worked With
Service Manager
July 27, 2021
We purchased an SUV with Heddy Ramicone. Very experience and friendly. We could not be happier with the experience! Would highly recommend Heddy and McDaniels Acura! and friendly. We could not be happier with the experience! Would highly recommend Heddy and McDaniels Acura! More
by nikkisparrow
Employees Worked With
Heddy Ramicone
