McDaniels Acura

Great service experience Ethan was my service representative and he was very responsive to all my needs and made sure to explain all points of service to me in an easy-to-unde Ethan was my service representative and he was very responsive to all my needs and made sure to explain all points of service to me in an easy-to-understand fashion. More

Great experience from start to finish. Heddy was our sales consultant and she was just perfect for us. She understood what we were looking for and didn't pressure us. We bought a cert Heddy was our sales consultant and she was just perfect for us. She understood what we were looking for and didn't pressure us. We bought a certified pre-owned Acura and she made sure the cat pretty much looked brand new when it was delivered. Top notch staff from Management to Finance. They made buying a car a pleasure and we will be back. More

Quick, responsive—Not overbearing, but thorough, deliberate and willing to overcome customer objections to resolve discrepancies. While searching for my vehicle, I visited McDaniels on a number of deliberate and willing to overcome customer objections to resolve discrepancies. While searching for my vehicle, I visited McDaniels on a number of occasions in ‘browse’ mode. Heddy was always kind and pleasant which aided in my decision to purchase. More

Theeeee best sales consultant I decided to try a different approach and chose a 'sales consultant/person' first, not a car. When I was introduced to Heddy Ramicone, I knew I had I decided to try a different approach and chose a 'sales consultant/person' first, not a car. When I was introduced to Heddy Ramicone, I knew I had made the right decision. She was caring/warm, polite, professional, personable, knowledgeable and above all listened to MY needs. I asked her to just find me the right car because I found the right sales consultant. And that she did. After looking for a car for over a year, I am so thankful that I went to McDaniels Acura in Columbia, SC. And if I have any questions or concerns even its in the maintenance department I know that Heddy is only an email, text, or phone call away to assist. Now that's service, with a smile, as it should be! More

Bad service after the sale I purchased a vehicle with tar on the vehicle. The salesman told me I could come back for it but they couldn't handle on the day I drove it home. Th I purchased a vehicle with tar on the vehicle. The salesman told me I could come back for it but they couldn't handle on the day I drove it home. The salesman told me they would drive me to work, let me have a loaner - lots of grand gestures on the day I purchased. Now I'm told by same salesperson that I have to drive back over and wait on the vehicle to be cleaned. And the molding around the driver door is coming off. Find a dealership that offers better service after the fact. This isn't the place. I can't stand a salesman that doesn't honor what he says. More

Awesome Customer Service Heddy Ramicone was my sales consultant. She is such a nice lady. She was very professional, and very straightforward with me throughout the whole pr Heddy Ramicone was my sales consultant. She is such a nice lady. She was very professional, and very straightforward with me throughout the whole process. I truly appreciate all of her hard work, and would definitely recommend her to any one interested in buying a car from McDaniels Acura. Thanks also to Mr. Otis Morris, and Mr. Tyler Thomas. I certainly appreciate everything you all did for me. More

McDaniels Acura Makes Car Buying A Delightful Experience The McDaniels Acura dealer located in Charleston, South Carolina, not only makes purchasing a vehicle with ease, but also a delightful experience from The McDaniels Acura dealer located in Charleston, South Carolina, not only makes purchasing a vehicle with ease, but also a delightful experience from start to finish. The hospitality portrayed, professionalism, empathy, active listening, attention to detail, and a custom made purchasing experience was tailored to my specific budget and needs. Thank you to the staff for a hands-down top notch 5-star transaction. Shayne, my sales contact, is one of the best customer service folks I've ever had the pleasure in connecting with. Thank you to Jeff Rubin, Rich from finances, and all of the folks that made this purchase a great memory. More

Pleasant Sale Consultant Cathy Duncan was our sales consultant. It was a pleasure working with her. We didn’t feel pressured nor rushed. She took her time to show/review and t Cathy Duncan was our sales consultant. It was a pleasure working with her. We didn’t feel pressured nor rushed. She took her time to show/review and train us on the SUV’s navigation system and offered to assist us in the future. However, we were disobliged by the financial person. We received our financial information in a folder that reflected an individual’s name and the payoff amount. Very unprofessional. More

Friendliness Customer Service was at his highest. Heddy Ramicone was our sales consultant. She was professional and patient. We didn't feel rushed. We recommend Customer Service was at his highest. Heddy Ramicone was our sales consultant. She was professional and patient. We didn't feel rushed. We recommend this dealership yo everyone. Y&S More

Expensive and poor customer service $585 for a routine oil exchange, steering and brake fluid change, air and oil filter change and rotating tires was arguably expensive. However, the ca $585 for a routine oil exchange, steering and brake fluid change, air and oil filter change and rotating tires was arguably expensive. However, the car’s A/C was in fine working condition and it was routinely serviced by my previous Acura dealer whom I trust. I went to McDaniel’s being new to the area. Not only they would not answer polite questions about services rendered and paid for within the week, all they would say was “the fee for diagnostic ... is $150 ...). Give me a break! Unethical behavior from these folks is what I perceived based on this experience and they said nothing to at least try to restore my confidence. I did not ask the name of the service person with whom I spoke and which prompted this review and entering the names of employees on my receipt may be unfair, so I cannot blame the names below. More