McDaniels Audi of Charleston

"Very poor Customer Service" Service department at Audi dealership McDaniel sucks! Not a trust worthy company, unprofessional staff members. Turnaround time for repair was nearly Service department at Audi dealership McDaniel sucks! Not a trust worthy company, unprofessional staff members. Turnaround time for repair was nearly 10 days for basic work. In which a third party company completed most of the repairs. Jim nor Mccall are trained to interact with customers. Mccall said, he was calling me from his backyard in regards to my concern; however it sound like he was still sleep and didn't care about my concern. My vehicle was involved in an car accident; I was not at fault. Statefarm agreed to pay Audi daeler service the difference via a supplemental check base upon the price difference of the original quote. Proof of payment has been electronically sent to Jim per his request and a check issued 11/22/17 for the difference to Audi dealer service. Jim and Mccall are refusing to release my vehicle until they are able to check their mail for payment. I am concerned as to Why are you penalizing your customer behind a 300.00 difference in which you are overcharging? Stop making excuses and take care of your customer's. If you guys dont get it together your business will continue to decline. I am very disappointed with your staff and their actions. My family and friends will be patronizing other businesses who value their clients. More

Disappointed with Customer Service 2017 Q7 had to be towed 112 miles to the dealership. Used Roadside Assistance, took an hour. Service said tow was covered by warranty. Regrettably, 2017 Q7 had to be towed 112 miles to the dealership. Used Roadside Assistance, took an hour. Service said tow was covered by warranty. Regrettably, I wasn't told they wouldn't pay to get the car back to me. After two days to fix it, I'm driving 112 miles with my other car to get the Q7, or pay $295 out of pocket to tow it myself. All this because of a faulty battery, after only 7 months! What a great car, but based on the lack of service, I hope I don't need service from anyone with Audi in their name. Just sayin... More

Unhelpful, cagey salesperson I found a listing for a 2014 Jetta, which I went in to test drive. First off, the salesperson says I can't test drive because I only have an Indian li I found a listing for a 2014 Jetta, which I went in to test drive. First off, the salesperson says I can't test drive because I only have an Indian license, which I can accept. I ask to inspect the car before the drive, he just stands by, and gives monosyllabic replies to my questions about the tires, brakes, and so on. On the test drive, this pattern continues, and I barely get any concrete answers from him about how soon the tires might need to be replaced, how often the oil has been changed on the vehicle, how long will be the brakes last. All of these are basic questions any one would ask when buying a used vehicle. But I receive vague replies, approximate answers without explanations, and the constant reply, " I am telling you the car is in great shape." After I leave, I go get my SC driver license, and go back to test drive the same day. The steering on the car was stiff, like it didn't have power steering, and the brakes were slow to respond, which even I, a relatively less experienced driver, could tell. These concerns were met with shrugs and more vague answers. After this, each time I have called to ask for clarification on past servicing, or inspection reports, or even details of what servicing was done at this dealership, I get exasperated replies, followed by "Are you interested in the car or not?". This would've been my first car, and I did have a lot of concerns, especially since this salesperson seemed to be hiding something with the reluctance to provide any information. Truly a bad experience. More

Truly exceptional customer service My Q5 developed a noise while driving to Charleston on vacation. Called before we arrived in town. Buddy Baldwin worked to get me squeezed on Friday a My Q5 developed a noise while driving to Charleston on vacation. Called before we arrived in town. Buddy Baldwin worked to get me squeezed on Friday afternoon with a full schedule until Monday. Upon entering I was greeted immediately by Jim. Deann was very nice and helpful at write up. Facility has a Quattro Cafe with beverages, tv, wifi, and a good selection of magazines. Technician Matthias was great. He test drove with me to try to replicate the noise and looked over the car. This dealership has a very friendly and helpful staff. I've been an automotive service manager for five years and know what a team encounters while trying to deliver exceptional service. These guys all went above an beyond. Thank you all for your help! More

Just not interested Called to have service on my TT, minor taillight issue . First person referred to a second person who acted as if we were bothering him. A bit of a di Called to have service on my TT, minor taillight issue . First person referred to a second person who acted as if we were bothering him. A bit of a disappointment in that we love the TT and plan in the near future to replace it with another Audi. Not sure brand loyalty will overcome mediocre service More

Excellent experience purchasing my new Q3! I very much enjoyed working with David and Rodgers on my new car purchase! They made the entire process incredibly easy and I couldn't be happier wit I very much enjoyed working with David and Rodgers on my new car purchase! They made the entire process incredibly easy and I couldn't be happier with my new Q3. I would definitely recommend working with this dealer, 100%! More

Amazing! David Robbins and the entire staff at McDaniels Audi were phenomenal! David was extremely knowledgeable about the brand and vehicles offered and spent David Robbins and the entire staff at McDaniels Audi were phenomenal! David was extremely knowledgeable about the brand and vehicles offered and spent time with me ensuring I found the perfect fit for my needs! The process was painless and I was taken care of throughout! I am so excited to be in the Audi family and the experience I had with David and McDaniels Audi have definitely made me a lifelong fan! Thanks again for everything! More

Great Experience It was my first time leasing a car and Bill Morton made it hassle free. I left happy with my new 2017 Acura IXL. I'd definitely recommend this deale It was my first time leasing a car and Bill Morton made it hassle free. I left happy with my new 2017 Acura IXL. I'd definitely recommend this dealership. More

Good Experience Bill Morton was helpful in helping me choose my car. He was professional knowledgeable and personable. Rich the finance manager was also very helpful Bill Morton was helpful in helping me choose my car. He was professional knowledgeable and personable. Rich the finance manager was also very helpful and both were a joy to work with. More

"Great Experience" We knew we were in the market for an Audi and McDaniels Audi was the first and only dealership we stopped to find out more about the Q5 and Q3. From t We knew we were in the market for an Audi and McDaniels Audi was the first and only dealership we stopped to find out more about the Q5 and Q3. From the initial interest in the vehicles to signing the dotted line, John White was excellent to work with. He was professional, courteous, knowledgeable, and patient with us. Because of this, we decided not to shop around and committed to buying our Audi from McDaniels Audi. More