McDavid Ford

I've bought four vehicles from this dealership and from the same sales associate, I've recommended this dealership to three people all of which made purchases. This visit was different, I prearranged a tes the same sales associate, I've recommended this dealership to three people all of which made purchases. This visit was different, I prearranged a test drive with the same SA. We agreed on a price and completed several forms of documentation. I had a passenger on my visit and the dealership had work as well. I told them I would return once they were done on their end. I was called three times during the day requesting a deposit. I felt forced to leave a "non-refundable" deposit of 1000.00. The sales associate explained it was "Corporate" and a non-refundable deposit. I contacted the associate as we were leaving he could tell I wasn't happy so he said this was an optional deposit...I said but you told me it would still be listed and since there was activity it could sell. I drove 30 miles round trip in traffic to provide a 1000.00 deposit. I didn't sleep that night thinking about the situation. Once my bank opened, I spent 35.00 to stop pay on the check then I called the associate to tell them I decline the deal. This cost David McDavid not only this deal but any future business as well. More

This is my second purchase from this dealership And I will say that everyone was great up until the sale , the salesman Jerry went above and beyond to make sure I was taken care of through the whole proc will say that everyone was great up until the sale , the salesman Jerry went above and beyond to make sure I was taken care of through the whole process from start to finish , as far as the rest of the folks I worked with it was crickets , the finance department did not return any emails after I got them the paperwork they needed , so I had to have the salesman find out , customer service not only never returned my texts but also never returned my phone calls about weather or not the vehicle was ready , with that going on and this being an online purchase those things should not of happened, customer service is all a company has and with our it let's just say not sure if I would buy there again. Thankfully the salesman cared enough for the client to provide the information that was needed . Robert R. More

Was mislead about the price and financing. They were not very truthful with us. Not very happy They were not very truthful with us. Not very happy More

I took my car to the dealer to fix a recall on it. I was told that fixing the recall takes three hours. They have to take the trunk apart to fix or replace the rear backup camera. Was told it couldn’t I was told that fixing the recall takes three hours. They have to take the trunk apart to fix or replace the rear backup camera. Was told it couldn’t get done that day but they could send someone to my house the next morning to fix it. The next day came the repair man came. He was here 15 minutes said he was done and left and I have no clue what was done to my vehicle as I did not get any paperwork. This is not the first time I’ve had problems with the service department. They had my car before to fix my back up camera I went in at 8 AM that day by 5 PM. I’d heard no word on my car being ready. I called to the dealer. They say that they’re working on it. I go to the dealership to find my car has not been touched that entire day and was told that other people had come in with other problems that were more important than mine for the holiday weekend And they repaired and fixed other people’s vehicles why mine sat there all day long nothing was done I would not trust this dealership for anything More