McDavid Ford

It took 6 & 1/2 hrs to process a new car sale. The employees tried to make it a positive experience but never again will I go there or refer anyone to that business! The employees tried to make it a positive experience but never again will I go there or refer anyone to that business! More

Took 5 days to get my truck due to a delay in receiving a part for the tailgate. My only complaints were that no loaner was provided during this time and received the truck with less than a half tank of gas part for the tailgate. My only complaints were that no loaner was provided during this time and received the truck with less than a half tank of gas. More

Where to start. Out of state buyer. Buying experience was frustrating and took way too long. From arrival to leaving with my vehicle was 8+ hrs. Salesman would promi Out of state buyer. Buying experience was frustrating and took way too long. From arrival to leaving with my vehicle was 8+ hrs. Salesman would promise x minutes and he'd disappear for 45 mins. Have to call or text him to come back or get an update. There are differences in how my state both collects TT&L and I don't have to pay excise/sales tax due to be 100% disabled veteran. They wouldn't take any of the documentation I provided showing this including notarized documents from both the OK DAV and the tax commission. Gave up arguing with them about it and assumed I'd just get a refund through the state. Well it's been 60+ days and my vehicle is both unregistered and my temporary tag has expired. I've reached out to my salesman, left messages for managers to call me, sent a message to their corporate office, and filed a complaint with Texas dmv. Still haven't seen or heard anything. My next step will be going to Ford and the TX AG to file a complaint with them. This is the 3rd vehicle I've bought from Texas and 8th vehicle I've bought from a dealership. It has been by far the most frustrating and most time involved with a vehicle purchase I've experienced. More