
McDavid Ford
Fort Worth, TX
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Immediately began hearing issues with my vehicle after purchasing so I took it to another dealership a few days later. They identified several issues that they said should have been caught during McDavid' purchasing so I took it to another dealership a few days later. They identified several issues that they said should have been caught during McDavid's inspection. After reaching out to the sales manager at McDavid, he texted back accusingly, "What did you hit, sir?", questioning my integrity. I had only driven the vehicle home from the dealership on the highway and hit nothing. After demanding an apology, the sales manager called me and apologized. He said his director told him to say it. I set up time to meet with the director, TJ, in-person to ask for an apology for questioning my integrity. He indicated that he was unaware any of this had happened and seemed to offer a sincere apology. He also offered to fix the $1300 of repairs still needed (I had already paid the other dealership $2000 to fix the other issues, including a bent axle). He gave me his phone number. He called me once to get information about the repairs, which I provided. But I haven't heard back from him and he will not respond to my texts. It's been a month since our last contact and two months since I met with him. The entire process has been unpleasant. Update: The salesperson, Alex, finally got in touch with me and told me to come in at 8am on Friday and that they would get it taken care of. When I arrived, they had no idea I was coming and the advisor I was told to work with was not even working. I was told it would take 3-4 hours to fix. Since the dealership is over an hour away from my home, I decided to stay and wait. 7 hours later they told me they were finished but that the epoxy they added would need 8 hours to dry. So, I waited around all day for nothing. They gave me a loaner car and I had to go back the next day. More
So I bought a 2014 ford Taurus, to start with the price increased from internet price by 2k. It was supposed to be due to having a used car inspection with 100+ inspections. So I've had the car for 6 weeks increased from internet price by 2k. It was supposed to be due to having a used car inspection with 100+ inspections. So I've had the car for 6 weeks now. It started having trouble starting it just clicks like dead battery. I found the positive post to be corroded causing connection issues. I wend and bought a replacement positive terminal. It still had trouble starting so I had bettery tested. It tested 268cca out of 850cca. Battery has date code of 9/20 si it is still under 36 month warranty. Co tact3d James Franko my sales man to see if they would help me get it warranted because I don't have a reciept for it so I can't do it. Is said he would have to talk to his boss. Never got back to me so I asked how it was going several hours later and was told I'm on my own! 2k extra for a inspection that apparently was never performed. Do not recommend taking your business to mcdavid ford of fortworth. More
I had my car towed last Thursday for a possible Thermostat issue and as of Wednesday they had not even looked at it so I had to retrieve my car and take it to a mechanic who is handling it as we sp Thermostat issue and as of Wednesday they had not even looked at it so I had to retrieve my car and take it to a mechanic who is handling it as we speak. I used to get oil changes here as well but instead of waiting hours on those I take it to quicker oil change places. Apparently this is normal operating procedures More
I called McDavid Ford dealership this morning at 0850 October 3 2022 several times, service or warranty department would not answer this is not the first time this has happened to me. It’s time to find a October 3 2022 several times, service or warranty department would not answer this is not the first time this has happened to me. It’s time to find another Ford Dealership! More
Was about the worst experience I've had EVER at a dealership. Overall this is a pretty dishonest and deceitful dealership that IS going to try and screw you over! My experience: - vehicle is listed dealership. Overall this is a pretty dishonest and deceitful dealership that IS going to try and screw you over! My experience: - vehicle is listed on website for $xx,xxx price - dealership sits down to deal with what they are calling an MSRP price (for a used car...this is not a thing people) that is $5,000 more than ADVERTISED priced! - call them out on it...snaky salesman insists as if his life depends on it that this is a markup from the ADVERTISED price for get this...reconditioning fees (YGBFSM!) - they WILL offer you less than what your trade-in is worth and it will probably be $1000-$3000 less than other dealerships - we back and forth for another 30 minutes before an acceptable deal is presented that in the end is close, but still slightly more than if we just started with the ADVERTISED price and added in the normal fees expected to pay at a dealership! - What I'm trying to convey to my fellow consumer is that this deceitful dealership has zero integrity and WILL try and strong arm you into "additional fees" that they just make up on the negotiating table (e.g. reconditioning fees) and if you have no experience dealing with these bait and switch negotiations, or have reached a submissive state because they do their best to make you feel absurd when questioning the numbers you are going to be getting royally screwed over from these con artist! - the last several dealerships I've purchased a vehicle from in the DFW area were as simple as this--salesman brings paper with the actual advertised asking price + standard fees + trade-in amount = sale! No let's just see how much we can work out of this dummy while giving him/her the lowest amount for their trade - DO NOT RECOMMEND! More
Have been trying for five days to see if my extended warranty will cover a 2017 F250 diesel rear diff. seal leak. No one either seems to know or care. The salesman that sold the truck new to me is the warranty will cover a 2017 F250 diesel rear diff. seal leak. No one either seems to know or care. The salesman that sold the truck new to me is the only one that will even call me back. I would buy another truck from him (Monty Smith) but not from this dealership. Every time I call I'm put on hold and then nothing. Please don't respond with you're so and so then leave a number on your response to this. Just return my calls to start with!!!!I More
Worst car dealership i have ever done business with. Travis, Cesar and everyone who work in service have awful customer service skills. They will lie to you and let your car sit on their lot doing not Travis, Cesar and everyone who work in service have awful customer service skills. They will lie to you and let your car sit on their lot doing nothing to help you. Why take an appointment if you don't have the people to do the work. Worst, stay away, not honorable and horrible customer service skills. so rude and unhelpfu. More
Worst buying experience I have EVER encountered! Finance department is unethical, service department is rude and hateful. When calling dealership nothing but a complete runaround, not unusual to ho Finance department is unethical, service department is rude and hateful. When calling dealership nothing but a complete runaround, not unusual to hold for ten minutes or more to then be only offered a voicemail that no one will return messages from. If David McDavid is your only choice I recommend changing to another car brand! TERRIBLE!! More