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McDavid Ford

Fort Worth, TX

4.3
1,045 Reviews

300 W Loop 820 S

Fort Worth, TX

76108

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Showing 1,045 reviews

April 29, 2023

They only take cash and only use "in house" financing . I suspect they are up to something... DO NOT BUY FROM THIS DEALER. More

by bobthecarguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryce Arstingstall
May 09, 2023 -

McDavid Ford responded

Good afternoon Keith and thanks for sharing your concerns. For clarification we do accept cash deals but records show we that during your negotiations, we could not agree on price. Should you change your mind about working with us, we are happy to work with you and can be reached at (817) 935-7000. Thank you.

May 09, 2023 -

bobthecarguy responded

well, then you better tell your salesman that, cause I can provide an e-mail direct from that individual with your e-mail address that says," we do not accept cash and only finance in house" so either you are strait up lying to me, or you are a terrible manager and the employees are running the dealership.

April 25, 2023

Immediately began hearing issues with my vehicle after purchasing so I took it to another dealership a few days later. They identified several issues that they said should have been caught during McDavid' More

by Ryan
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ, Chance, Brian
Apr 28, 2023 -

McDavid Ford responded

Thank you for sharing your experience, Ryan. Please accept our apologies. Looks like the team has already reached out to you and got this rectified. Should you need any additional assistance, please reach out to Tanuj Chand at (336) 991-6166. Thank you and we hope to have the opportunity to serve you better in the future.

April 08, 2023

So I bought a 2014 ford Taurus, to start with the price increased from internet price by 2k. It was supposed to be due to having a used car inspection with 100+ inspections. So I've had the car for 6 weeks More

by Matt Cantrell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James Franko
Apr 17, 2023 -

McDavid Ford responded

Matt, thank you for the review. Our goal is to provide every customer with a professional, thoughtful customer service experience so I am disappointed to hear of your experience with us. I would appreciate the opportunity to learn more about your issue with the hopes of finding a resolution. Please contact me at (817) 420-7990, so that we can discuss this in further detail. Ali Benli, General Manager

Apr 18, 2023 -

Matt Cantrell responded

Yall have my cell phone number? I would like it made right! You added 2k to the price of my vehicle for a used car inspection. The battery is a simple check, and with the positive post corroaded you would think if the used car tech even poped the hood he would have seen that!

Apr 19, 2023 -

Matt Cantrell responded

So i guess yall are to busy to actually put effort into making this right! Ask William Franko for my info. I bet he remembers me! Why is it so hard to do the right thing! I mean you made plenty of my buying the car!!!

December 23, 2022

I had my car towed last Thursday for a possible Thermostat issue and as of Wednesday they had not even looked at it so I had to retrieve my car and take it to a mechanic who is handling it as we sp More

by doreen2108
Recommend Dealer
No
Employees Worked With
Chance
Dec 27, 2022 -

McDavid Ford responded

Thank you for your feedback, Doreen. Please accept our apologies for the longer than expected wait time for services. We are short staffed but working diligently to decrease turnaround times. We do value your business and hope to have the opportunity to serve you better and much faster in the future. Brian Fabian. Service Manager

Dec 27, 2022 -

doreen2108 responded

My car is in there now and Cesar is handling it this time .i do understand being short handed but it sat for almost a week and no one even hooked the tester up. We will see how it goes this time

October 03, 2022

I called McDavid Ford dealership this morning at 0850 October 3 2022 several times, service or warranty department would not answer this is not the first time this has happened to me. It’s time to find a More

by Art
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Could not get any employee to answer phone
Oct 03, 2022 -

Art responded

David McDavid Ford I called at 0850 several times customer service, service department and warranty department no one answered the phone. I was about the warranty on my F 250?

Oct 03, 2022 -

McDavid Ford responded

Greetings Art. If you are a customer in our system, please update this review with your legal name and we will get someone from service to give you a call. If you are not already in our system, please send an email to customer.service@mcdavid.com with your legal name and contact information. Thank you and we look forward to assisting you with your warranty inquiry.

August 14, 2022

Was about the worst experience I've had EVER at a dealership. Overall this is a pretty dishonest and deceitful dealership that IS going to try and screw you over! My experience: - vehicle is listed More

by tangowhsky
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tek
Aug 25, 2022 -

McDavid Ford responded

Thank you for bringing this to our attention Trevor. We would like to address your sales and pricing concerns so if you have a moment, please give us a call at (817) 420-7990. You may request to speak with Brian Bertschy, our Sales Manager. Thank you.

June 29, 2022

Have been trying for five days to see if my extended warranty will cover a 2017 F250 diesel rear diff. seal leak. No one either seems to know or care. The salesman that sold the truck new to me is the More

by Peeler
Customer Service
Recommend Dealer
No
Employees Worked With
Monty Smith
Jul 05, 2022 -

McDavid Ford responded

Hello there and thank you for bringing this to our attention. Please reach out to our Sales Manager, Brian Bertschy at (817) 935-7000 or bbertschy@mcdavid.com. Thank you and we look forward to assisting you with your warranty inquiry.

Jul 05, 2022 -

Peeler responded

I have already talked with someone from McDavid on Thursday and they were going to call me back. That was Thursday and still have not heard from anyone. I have since taken my truck somewhere else and they are fixing it under warranty.re Thanks for nothing McDavid Ford!!!!!!!

June 23, 2022

Worst car dealership i have ever done business with. Travis, Cesar and everyone who work in service have awful customer service skills. They will lie to you and let your car sit on their lot doing not More

by cath.thibodeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cesar, Travis
Jun 28, 2022 -

McDavid Ford responded

We are so sorry to learn of your sentiment. Please give us a call to discuss at (817) 935-7148 and request to speak with Brian, Fabian our Service Manager. He will address your concerns and see how we can turn this around. Thank you.

June 02, 2022

Worst buying experience I have EVER encountered! Finance department is unethical, service department is rude and hateful. When calling dealership nothing but a complete runaround, not unusual to ho More

by Alec C Ferrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't even remember salesman's name
Jun 02, 2022 -

McDavid Ford responded

Alec, thanks for your reviews. We would like to get more information about your experience. Please reach out to us directly so that we may speak with you. We can be reached at (817) 420-7990 or customer.service@mcdavid.com. Thank you and we look forward to addressing your concerns. Steve Mansell, GM

May 05, 2022

The worst experience I had buying a car. If they had a negative rating, I would rate this dealership NEGATIVE 5 stars. More

by Jag19
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr. Smartass.
May 05, 2022 -

McDavid Ford responded

Hello there and thank you for your feedback. We're disappointed to learn that you feel this way and would very much like to address your concerns. Since there is no name provided here, please give us a call at (817) 420-7990. You may request to speak with Brian Bertschy, Sales Manager. Thank you.

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