McDavid Ford

Horrible!!!!!!!!!!!! They were to order a part under warranty for my new $76K F-350 Super Duty I purchased there.. Never called to say part was in. I called 3 times over a They were to order a part under warranty for my new $76K F-350 Super Duty I purchased there.. Never called to say part was in. I called 3 times over a month. Was told it was on order, rude after 8 minutes of holding. Said they would call me. Called once and was told service adviser was sick that day and no one else knew anything about order and to call back tomorrow. Received calls from several Service Managers wanting to know why I rated them soo low w/ Ford Surveys. Promised to return call and correct problem, never returned call. Never got part, Will not go back to this dealer. I have little trust in their service, almost lost alloy wheel center cap, after they rotated tires. Another motorist, honked and told me it was falling off 2 days after rotation. More

Travis was my Service Adviser; he did everything he possibly could to get my truck in and out and took care of the customer. It was the Customer Service Manager Michael Ackels who did not fulfill his a possibly could to get my truck in and out and took care of the customer. It was the Customer Service Manager Michael Ackels who did not fulfill his agreed upon commitment to customer service and this is why this review is left on here. I tried to reach out to Service Director and Mr. Mansell but no one responded. On Monday, January 20, 2020 I dropping the 2015 off for service for service. I was approached by someone out in the service area and I asked for Travis. He walked inside towards Travis's cubical and Travis then walked off. Travis come back about 5 minutes later; the first thing he said "There is an alert by your VIN and we cannot work on your truck until you talk to the service manager". When Travis told me this I asked him "do I need to leave and come back", Travis said no. We walked inside and I told him that my father spoke to Michael and all had been satisfied back in July 2019. Travis went to the back office and then returned and said everything was good and the truck was left for service. First impression this visit is I felt my business was not welcome. Nobody had asked my name, phone number, vehicle information for them to have known there was an alert on my truck. I advised my father the issues I encountered when I left my 2015 for service. My father contacted Michael via e-mail and he contacted my father shortly after by phone. Michael stated; he did not know why there was an alert on my truck to he told the service department to work on the truck. “The 2015 “White” F250 truck for service do to an “oil leak, The Works Oil Change and a Full Detail". It was diagnosed and found that it needed a vacuum pump gasket. I approved the service to be completed. “ On Friday, January 24, 2020 I went to pick up the 2015 from service. I met with Travis and he advised what the total was and it did not reflect any credits towards the bill. Travis went to get Michael and he came over to talk with me. We spoke about the work done and the discounts that he told us back in July 2019. His words were I don’t exactly remember what I said and don’t know why I would give you 2 - The Works Oil Changes, 2 - Full details and a $200 credit towards future service. We argued about the history and I brought up Alma who was the first person that dealt with the complaints back in June. She was the one who originally offered the full details. In our conversation we discussed The Works Oil Change, Full Detail and credits, Michael was then shaking his head and advised he would not have offered 2 - Oil Changes, 2 - Full Details and a $200 credit. Michael walked away to speak to someone else about the credit. Travis told me that’s what we run into when they don’t document on the file what is discussed. It's only been 6 months since the issues were resolved and the credit was issued. Michael came back and told me we can give you the $200 credit, but we will not be doing business and servicing any of your vehicles after this day. To hear this from a representative for the dealership, I felt this to be bad business. Michael was the one who reached out back in July asking for help for the previous poor surveys and promising the offered services. In addition the tires were not rotated during this visit, Travis said he could do that as I waited, but I did not have time to wait. I had to get back to work and 2015 had already been here a day. I advised Travis I would bring it back another day. I drove my truck back to work. When I got off work that night on my way home the Check Engine Light came on. I called first thing the next morning on Saturday, January 25, 2020 to let Travis know the check engine light came on. I took the 2015 back on Monday, January 27, 2020 and dropped it off and Travis was gone so another service advisor got a clipboard and had me fill out my information. I told him the tires need to be rotated, check the oil filter as it was dirty and had paint flakes missing off the bottom for a brand new filter and the check engine light was on. Monday, January 27, 2020 Travis called and we spoke about my truck: “your truck is ready, we rotated the tires, and the oil filter is new, sometimes they use a tool to tighten it in hard to reach areas. Travis helped the technician with the error codes and he told me there were 3 error codes. Travis advised when they detailed the 2015, it could have got wet and moisture could have got inside and cause the check engine light to come on and during the repairs dust can get inside and cause things to cause errors. I was advised that they had cleared the codes from the computer.” The oil filter is covered in dried oil and oil leaking down the side from this visit. On Tuesday, January 28, 2020. I went to pick up the 2015 for the 2nd time. In one week time I had been up there 4 times having to get rides and inconvenience people to get me up there. Travis was on lunch again so I was directed to the cashier’s desk. The cashier did not have any paperwork on the 2015 and she had to go find the key. Then I had to wait as another service advisor had to close out the work order. They brought the 2015 up and I left the dealership and went back to work. When I left work the Check Engine Light came back on for the second time. On Wednesday, January 29, 2020 I called looking for Travis at 08:01 a.m. and at 12:43 p.m, both times he was unavailable so I left messages with other service advisors. I got home from work and checked my computer and I saw a message left from Travis Trupiano that was sent at 5:40 p.m. and I was advised that he spoke to the technician, Brian Fabian (service director) and Mike Ackels (customer service manager about the check engine light. The service department resolved the oil leak concern on the last visit. There was no engine light on after the vehicle was picked up. The tech said the codes that came up after the oil leak repair were unrelated to the oil leak. As discussed by management, David McDavid will not be serving and new issues going forward. They offered services elsewhere. Due to them not wanting to take the 2015 in for the second check engine light, we had the truck checked and it was discovered that a small vacuum line that attached to the vacuum oil pump was disconnected causing a vacuum loss. This is the gasket that had been replaced that was directly related to the vacuum line. This was found to be the reason for the Check Engine Light. The Engine Check Light was cleared and has not reoccurred. The truck went in for service that these components were removed to do the repair. This was overlooked by the technical assigned to repairs. This is why the poor ratings are given, but it seems to be standard practice by the service department. Let me inform you about the history on the 2013 and 2015 F250’s. Back in May 2019 when I took the two trucks in for service. The 2013 had a check engine light and was also in for The Works Oil change. The 2015 was in for The Works Oil Change. The service was completed on the 2013 with EGR and The Works Oil Change but 2 wheel lug keys were damaged and had to be replaced A few days after the 2015 was complete and the trucks were picked up. Once we got home with the 2015 we noticed that the wheels had not been rotated and we noticed the old oil filter was still on the truck and had not been changed. The service department of our findings and were advised to bring it back for service to be done. Travis advised me to leave the 2015 so that the work could be done. I took the 2015 back in for service and was approached by an employee name Alma who had been briefed on the issues with the work being performed and wanted to compensate for a "Full Detail" on the 2015 due services that were paid for but had not been done at all. I did not have time to leave the 2015 that day so Alma said the Full Detail would be documented on the account. After all the work orders were completed on both vehicles and receiving the surveys. The surveys were left with poor rating for services not performed but paid for, including lack of communication, inconvenience and having to find rides back and forth. At this time the surveys were done and they were left unsatisfactory. My father spoke to Michael A Ackels (at that time "Director Marketing and Customer Relations) about the bad experience. Almost a month later Michael reached out. My father spoke with him and Michael asked how and why Travis Trupiano received such bad surveys and inquired how they could be rectified. Michael and my father spoke and came to an agreement since the work had already been completed, that the next oil change for the 2013 and the 2015 be comped along with a Full Detail for each vehicle and since the bill had already been paid for Michael offered a $200 credit which would be document on file. For this request, my father was asked to change the "poor" rating to a "satisfactory" rating on the survey which Michael agreed for the services offered. Michael would not give the credit until after the new survey was completed. My father completed a new survey with a satisfactory rating. Michael contacted us by computer after a new satisfactory survey was give and his computer message stated " thank you for your time and feedback today. More

The service dept caused major issues, waste of time & money Overall the people working in the service department at David McDavid are nice, but they are not concerned with service quality or accuracy. They don’ Overall the people working in the service department at David McDavid are nice, but they are not concerned with service quality or accuracy. They don’t return emails, text messages or phone calls. While you are present, they are courteous but once you’re out the door, good luck trying to get an update. Additionally, they do not know how to document notes on service-related issues. I’ve had significant oil consumption issues with my car and have been to the dealership six times within 8000 miles due to oil loss. Not an oil leak, oil coming out the tailpipes. They required me to drive 1000 more miles before they would do anything. Once I hit 1000 miles, they changed it up on me and said I had to come in once a week for several weeks so they could continue checking my oil level. Subsequently, while this was going on, I was dealing with the Ford Motor Company and had applied for the reacquired vehicle program. Basically, the program is related to vehicles that qualify as “Lemons”. While the RAV program may do more than just this, I was working with Ford so they could purchase back my car under the “Lemon Law”. Unfortunately, due to the poorly written and completely inadequate notes made by the service department at David McDavid, Ford denied my claim. I expressed my frustration to the service manager, and he started making crazy statements like “I’m not forging any notes” which I replied, “I never asked you to”. I did ask what could be done, and he went on a rant saying that if I had been approved for the required vehicle program, I would be required to purchase a new Ford vehicle. I told him that wasn’t true. He then said “I have a contract that states it” I read it, and nowhere did it say I would be required to purchase a new vehicle. I told him that the contract didn’t say that, and I asked him to show me where it was stated. At this point the service manager had two options: 1 - read the statement quietly to himself where he could see he made a mistake and simply say something like, “Oops, I must have misunderstood”. or 2 - and this was great, he doubled down! He read the statement outloud with an extremely arrogant tone as to say, “I’ll show you!”. About ¾ of the way through he started trailing off as I’m guessing he realized the document does not state I must purchase a new vehicle. Once he was done reading the document to me as if I were 5 years old, I was overcome with the urge to be a smartass, I said, “uh huh, and, where does it say I must buy a new vehicle? At this point I realized he had no idea what he was talking about. He refused to try and rectify the situation; he just blew me off. In short, if the service manager has no idea what he’s talking about, how can he hold his staff to appropriate levels of service? David McDavid does not have a service department; they have a disservice department. This is the 6th Ford that I have owned and it's also the last Ford I will own. More

Pre Owned Vehicle Experience I went into the dealership to look at an inexpensive truck just to have around the house. I purchased a Nissan Frontier for a very reasonable price an I went into the dealership to look at an inexpensive truck just to have around the house. I purchased a Nissan Frontier for a very reasonable price and paid cash. I drove the truck home and parked it that evening about 2 miles. Next day took my wife to the Dr and on the way home check engine light came on. I checked the codes and it showed the catalytic converters were setting the codes and needed to be replaced. I called my salesman MO and told him what happened and that I was going to reset them and make sure it wasn't just a fluke. I drove it for a few more days and day 6 light came on again. I took the truck back and talked to the pre owned manager Eddie and explained the issue. Eddie without hesitation said let me see if I have something I can trade you into and if not I will give you a check for all your money back including taxes and fees. I thought that was great for him to just step up and make it right without any hassle. He found another truck which was a little more expensive but newer and still a good deal. He gave me all my money back as a trade for the other truck and so far it has worked out good. Thanks to Mo and Eddie for the way you handled what could have been a bad situation and turned into a very positive experience! More

How they ruined my credit history. They spoiled my credit history, * Ended up having 7 Hard enquirers, * Ended up paying very high interest rate on my car loan, * Very slow response They spoiled my credit history, * Ended up having 7 Hard enquirers, * Ended up paying very high interest rate on my car loan, * Very slow responses for the requests made, * And Finally i am Definitely Not Happy, absolutely wont recommend to anyone. This is how ""David McDavid Ford Fort Worth Dealer"" ruined my Credit profile and now i am paying very high interest on my car loan. read my story , be aware. They asked me to give the 5 Star review on my purchase, After everything they have done to my credit profile I don't even want to give the Single star rating. I went from San Antonio to Fort worth(4 hours ) to buy the Car, had discussion with dealer for 2 hours and then while singing up the document for credit check """ I Specifically told them only do the credit check one time(i request ford loan)""" because i know about my approval odds, but they ran credit check in 7 banks , when i got the notification on my credit karma app, i told them to stop otherwise they could have continued checking , god know how many, and at the end i got 7 hard enquirers on my profile now they will stay for 2 more years, when i asked why you guys ran these many check, sales person and manager came to me and said "banks are not approving on your profile" Here very very basic and common sense questions will come to any person mind , 1)when i already told them to run on one time , on bank, why they did this?? Because they didn't cared, clearly they don't care about customers Credit profiles, 2) And when the 1st or even 2nd bank rejected my profile. they should have stopped that check and should take my permission to go further checks, again they didn't care, I could have gone to another dealer but i will be having more hard enquirers and high interest rate offers. I wrote more than 20+ emails, called countless if times but nothing happened. I requested them to remove this checks on my profile, but they can do but they said No. More

Today I had the weirdest and most uncomfortable experience at a vehicle dealership. David McDavid. I went in to see about trading my F150 on a newer model. My salesperson who was great had a office experience at a vehicle dealership. David McDavid. I went in to see about trading my F150 on a newer model. My salesperson who was great had a office right beside the bigger area where I assume the floor manager or assistant sales manager sits. It’s the area where all the sales people go to talk while you sit and wait. I was in his office for awhile. .. the sales manager came in and threw a tangent about a wealthy customers car not being there. Where was it. Who had the file. Find the car. It’s in Arlington. Just reaming people. Then they call the dude who has the file. Put him on speaker phone and they are arguing with him on speaker phone. The Sales Manager tells the guy he has ten minutes to get there. He hates people who drop the ball. He should have been there already. Then that guy shows up and they get into it again. Dropping F bombs. For about fifteen minutes I sat there listening to F bombs and other descriptive words being tossed about. I got a really bad vibe and finally had to leave that office and go somewhere where I did not have to listen to it. My sales guy found me and I told him I think I will go elsewhere. Let him know what happened. I guess it was the assistant Sales Manager apologized to me and said He was sorry I had to hear all that. and my sales guy walked me to my truck and was very apologetic. I know the game when you buy a vehicle. You sit. Wait. Throw numbers around. Back and forth until you get a deal done. But this just left a total bad vibe about the place and how business is done. Weird day at David McDavid. This is the brief version of this. I was in that little office for over an hour and this went on almost the entire time I was there. I am not a millionaire or billionaire and know in the real world they are going to be taking care of. I am just an average guy looking to get another truck. The entire time I was there of 2 hours I sat in that office pretty much alone. There are other dealerships. Find another one. When negative business is handled like that in front of a customer it makes you wonder what’s really going on there. And the kicker is the truck I was trading in I bought there . It was not like this then. Give your money to people who deserve or at least act like they do. More

Jose Q Salesman Thank You Review Update on 1/13/20: over all sales was a great experience. I encountered some unexpected service issues after purchasing the truck but after a Review Update on 1/13/20: over all sales was a great experience. I encountered some unexpected service issues after purchasing the truck but after a few conversations with the service department the issues where resolved. More

Ghosted by the dealership I found what I felt was the perfect vehicle and inquired about it along with my vehicle to be traded in. My initial sales person seemed nice enough on I found what I felt was the perfect vehicle and inquired about it along with my vehicle to be traded in. My initial sales person seemed nice enough on the phone and asked for photos of my car to be traded. It took about a day for all photos to be shareable so he and his appraiser could give me a quote. That quote took 5 days, several reminders from me, and an email to the General Manager to finally get a quote sent to me. The quote was laughable. I countered their offer but was declined, stating that what I was offered was the current value. I sent a screenshot of my vehicle's value from Kelly Blue Book and inquired about the discrepancy. It was rebutted by offering that they use NADA to value their vehicles. I looked up my vehicle on NADA (all other selections constant) and it actually showed a higher value on my car; exactly what I was asking for it! I sent an email to the General Manager with this feedback I experienced. I received a promo email from the dealer a day or so later about a special weekend sale happening that I unfortunately could not attend due to my work schedule, so I emailed the General Manager about it to see what could be worked out. I haven't heard anything back yet. Dion responded to this first review of mine on Cars.com and provided a phone number with an invitation to call him to discuss this review on 12/9. I called on 12/9 and 12/11, left contact information with other managers, and still haven't heard back from Dion. More

This Dealership is rip off I leased my car through David McDavid Ford dealership. I returned the SUV on August 13th. At the time of return, my vehicle was inspected by one of t I leased my car through David McDavid Ford dealership. I returned the SUV on August 13th. At the time of return, my vehicle was inspected by one of their new employees. The SUV was in perfect shape with no damage except for a broken mirror. A month later I received a bill from ford credit for 1500+ for damages to the SUV. First, it is apparent that The dealership stole the SD from the Explorer because until I received the message from them I had no knowledge that the SUV had an SD card or even the location of the SD. The SD has no value to me. Ford claims that the bumper was damaged. At the time of return, the SUV had no bumper damage. Furthermore, the report they sent to us does not show that damage either. The SUV was inspected 6 days after I returned it which makes it clear that it has been used and damaged by Ford employees. I emailed and called David McDavid Steve Mansell but I never heard back from him. I called corporate office and Maggie told me that She will notify Steve but I did not hear back from them. This is a rip off and I want these false charges to be removed. Watch out from this dealership. Extremely unprofessional. More