McDavid Ford

Not What I Expected Brought my 2012 F250 6.7L to dealer for extended warranty coverage issued by Ford for Check Engine Light and DTC P20BA Reductant Heater and Sender Uni Brought my 2012 F250 6.7L to dealer for extended warranty coverage issued by Ford for Check Engine Light and DTC P20BA Reductant Heater and Sender Unit Fault. This was the only code thrown. After they performed the work, the check engine light is still on and DTC P20E (Reductant Pump Failure) is shown. The pump is attached to and sits on top of the Reductant Heater and Sender Unit which they just replaced. This fault was not showing up until they completed the work. They would not take any responsibility for this and it would cost me $740 to fix. In short, brought in for one DTC and left with a different DTC. They didn’t even change the oil as I requested. More

Do not expect good customer service at this location. BEWARE OF MCDAVID FORD! I recently purchased a vehicle from this location and of course didn't want the hassle of taking hours on end. I spoke with J BEWARE OF MCDAVID FORD! I recently purchased a vehicle from this location and of course didn't want the hassle of taking hours on end. I spoke with Jose Carreon and I had repeatedly said that I wanted to be out of there and we had an agreed upon price of $45k. Things were fine and we finished just over that amount but I wasn't completely upset until I was rushed through the financing (this was in the late evening and I knew I could refinance with Navy Federal Credit Union) but of course I get my first bill from USBANK a month later and realize that financing put almost $10,000 worth of service packages on my vehicle and the price was over $55k for a FORD EXPLORER! Of course I was irate and went to the dealership to clear things up and we discussed things over with Gerald Rollinson (sales manager). As they were speaking, Gerald looks back to Jose and asks if the financing has cleared on the $55k price and Jose says yes. Then Gerald looks at me and says "Well, looks like it's yours then. Take care". I understand they want to make as much money as possible but you'd like to think that customer satisfaction would play at least a small part. I have canceled the service packages but as of now (two months later), it still has yet to be removed from my account. I assume the only way to fix this problem is to speak to a general manager. More

sold a lemon literally I purchased a used 2015 Ford F150 with low miles. It was taking a long time to get my plates, I called several times to check and left a message for t I purchased a used 2015 Ford F150 with low miles. It was taking a long time to get my plates, I called several times to check and left a message for the lady who takes care of the plates. I was never contacted from her, and ended up going and getting new temporary plates. After I got the new temporary plates I got a phone message, that I needed to sign some papers and to send them back. When I printed the papers that I was asked to sign, it was a Georgia vehicle repurchase\lemon law disclosure. On this sheet it says the reacquired vehicle warranty repair history summary is attached, it was not attached, so I only know the defect was driving performance lack\loss of power. I do not know what was done to fix it and was never offered a warranty. This was never told to me when buying the truck. I sent an email and left a message and still have not heard back from anyone. I'm not really sure what will happen if I don't sign the forms but I don't plan on signing them until I have more information. With this review maybe someone will finally contact me. More