McDavid Ford
Fort Worth, TX
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Excellent service experience on our 2018 Ford Fusion - ~ 60,000 miles. We still had the original tires that needed to be replaced. Done efficiently at good value. An oil and filter change and we were all se 60,000 miles. We still had the original tires that needed to be replaced. Done efficiently at good value. An oil and filter change and we were all set! More
There's never a good time to get your car fixed. I dropped off my daughter's car on Sat, Dec 23rd knowing it wouldn't be touched until Tues, Dec 26th. They did not even look at it til Friday, the 2 I dropped off my daughter's car on Sat, Dec 23rd knowing it wouldn't be touched until Tues, Dec 26th. They did not even look at it til Friday, the 29th!!! I'm glad I got a rental for a week! So much for being in their "Owner's Club" . The Svc person was nice though and kept me informed. The customer svc is great but the actual vehicle service is lacking. Sounds like they need more hired help. More
The salesman, Sam, Did a great job helping us to navigate through the ordering process and helping with us getting a fair amount on our trade in. Great Job! through the ordering process and helping with us getting a fair amount on our trade in. Great Job! More
Fantastic job grate deal, I love the way you worked thhe banks to get the best price for an old man oN SSI limited income, it was well worth traveling from east Dallas to Fort Worth my apretion and thanks. banks to get the best price for an old man oN SSI limited income, it was well worth traveling from east Dallas to Fort Worth my apretion and thanks. More
Great Experience with McDavid Ford I purchased and F350 form McDavid Ford and everything went perfect. I worked with Alex and he was really awesome to work with. He had the truck detailed before it was tra form McDavid Ford and everything went perfect. I worked with Alex and he was really awesome to work with. He had the truck detailed before it was transported to Austin. My first impression of the truck was off the charts! It was exactly as I expected and that's hard to come by these days. Thank you Alex! More
We can always depend on the service team to keep our vehicles running safely. We depend on our service team to promptly return our vehicles. vehicles running safely. We depend on our service team to promptly return our vehicles. More
ABSOLUTE WORST customer service experience I ever encountered. Took them over 4 months to complete work on my vehicle, the majority of which was due to their own ineptitude. Completely impossible to encountered. Took them over 4 months to complete work on my vehicle, the majority of which was due to their own ineptitude. Completely impossible to connect with anyone by phone or text and all requests for updates and information are simply ignored. Literally had to show up at the dealership in person to get any information (and I live 1,000 miles away). Anytime that information was provided, it turned out to be an outright lie. They even tried to not honor the existing warranty on the vehicle. On the verge of being fraudulent. Would give them zero stars if I could. AVOID AT ALL COSTS. More
Terrible service department. I left my car to have some warranty work done and it was there for 5 weeks. I wanted them to check my window being scratched on the outside. When I p I left my car to have some warranty work done and it was there for 5 weeks. I wanted them to check my window being scratched on the outside. When I pick my car up they had damaged the door on the inside. When I took it back they called me a liar and said that it was already like that. Do not do business with these people they do not return calls they just fix your car and then charge you fortunately mine was all on warranty. Now they want to call me a liar do not do business with this place More
ABSOLUTELY DO NOT, I REPEAT DO NOT, DO BUSINESS WITH THIS COMPANY. If I could give 0 stars, I would. They're thieves. Bought a lemon from them that they told me I would have no issues with selling later on. COMPANY. If I could give 0 stars, I would. They're thieves. Bought a lemon from them that they told me I would have no issues with selling later on. Lie! I then cancelled the $7,000+ in packages they threw on the sale! They issued the check to the bank I financed with and then weeks later for no apparent reason issued a stop payment on the check... I could go on and on about this dealership. Absolute Crooks! DO NOT, DO BUSINESS WITH THIS COMPANY! More
Unfortunately I am having to take a hiatus from work to care for my father who is in that later stages of cancer. I have only had a company car for several years. I inquired about a truck through cars.c care for my father who is in that later stages of cancer. I have only had a company car for several years. I inquired about a truck through cars.com. a couple days went by and we agreed on a price over the phone and they sent me buy sheet. We agreed I would come in that evening to finalize the purchase. They told me I had to put a nonrefundable deposit on it to hold it for a few hours, which I really did not mind and told them I would asap. Which is where it got crazy. I was caring for my father and he was having some issues that required my attention and the over the next 1 1/2 to 2 hours, Heman called and text me over and over, telling me they haven’t received the deposit. During that time I was helping my father, who needed me more then Heman needed that $500. I got frustrated with his pestering me and told him to just sell the xxxx truck if he needed to. After a day, I contacted Heman and asked if the truck was still there. It was but he said they would not honor that price anymore!? I asked who the manager was that made the decision not to honor the price…. I get a call from GSM Brian Bertschy, who basically said blah, blah, blah that I missed out and it was too late to get that price! Its a truck, I lived 53 years without it and wont die if I don’t own it. BTW, IT was about $1800 off of a $72k truck, whoopy!! My advice is to RUN FROM THIS PLACE!!!!!! Find a honest place to buy from, life is too short to play their games! If they think It was more important to put a deposit on a truck to hold it for a few hours, than care for my ailing father, they are sick in the head! More