McDavid Ford

Purchase and service nightmare Purchased new diesel truck from David McDavid. I purchased a sprayin bed-liner from the dealer. They used an outside shop to complete this work as man Purchased new diesel truck from David McDavid. I purchased a sprayin bed-liner from the dealer. They used an outside shop to complete this work as many dealers do. When I received the truck back 2 days later, I noticed a 2-3 inch scratch on the outside of the bed of my truck. I brought this to the attention to the service tech when getting my first oil change. The service manager said he would reach out to the shop that installed the bed-liner and call me back. When he called back, he stated that the shop denys they scratched it and the service manager says it wasn’t them either. This was a brand new truck without a scratch on it! He refused to do anything to fix this issue and wasn’t too concerned about my new truck coming out of their dealership with a deep scratch caused by his service department or their contractor’s shop. It is quite frustrating to spend 70k on a truck and not have it in good condition when you take it home. I entrusted the dealership to deliver a level of service that one would expect with a new vehicle purchase, and address issues they caused to the vehicle. After reaching out to the Service Manager, my concerns have all feel on deaf ears. I will not do business with David McDavid again. This experience was surprising to me as I buy a new vehicle every 2-3 years (this was the first time buying David McDavid) and have never experienced such disappointing service from other dealers. I don’t feel that my request to have them fix the scratch they caused was unreasonable, but apparently the $50 it would have taken is more important than taking care of their customers. I hope my experience provides you insight on McDavids standard of service when you are looking for a dealership to buy from or service your vehicle. More

Over charged for service I currently have a dispute over a service charge on my 2000 f250 diesel. A labor charge of $447.00 to replace the ICP and pigtail. In checking with o I currently have a dispute over a service charge on my 2000 f250 diesel. A labor charge of $447.00 to replace the ICP and pigtail. In checking with other dealers and diesel shops the labor to replace was $135.00. So my complaint is they over charged me by $312.00. Not to mention the parts were 40% higher at dealer than could be purchased a parts store. Same ford parts. BEWARE So this dealer gets a 1 rating. Called 3 times to get dome action, Currently left with service manager Brian. who " will get back to me". I will update is this gets resolved. Brian called to say I was overcharged and is correcting the amount so I am changing my review to reflect the excellent follow up. Update 10/17/18. Refund was approved and communicated it was mailed. As of today no check, after 3 more calls it was stated it was only mailed yesterday due to delay with GM. So how long does it take to get a refund to your customer,, a month? Wow not good service. More

Certified Preowned means customer must inspect I bought a car for my wife at this dealership and later discovered that the vanity mirror was shattered. I asked that it be replaced about 10 days aft I bought a car for my wife at this dealership and later discovered that the vanity mirror was shattered. I asked that it be replaced about 10 days after I bought it. The service manager blew me off. Elizabeth told me it would be fixed on the phone and then when I asked about it in person took me to the sales manager, Mike, who said, "Sorry. We inspected the car and it was not broken when sold it to you." This is the same as claiming I am lying. The part is less than $100. You have lost my business and good will. More

ZERO stars My experience with your dealership was horrible. You couldn't give your sales team a sale even if they wanted it! I am absolutely blown away by the in My experience with your dealership was horrible. You couldn't give your sales team a sale even if they wanted it! I am absolutely blown away by the incompetance at your dealership. I found a car I wanted online - a 2015 Ford Fusion Platinum. I had approval through capital one. I wanted to make a deal and have paperwork ready when I came in. The first sales guy George kept insisting that I had to come in first. How does that make sense when you can literally buy a car online and have it delivered to your house? I started working though the internet sales manager Mark. Mark had my cap 1 paperwork, credit app and all required documentation. Called me to verify my info. Said come in Sat morning at 9:30 and we would be ready to go. Needless to say, nothing was ready when we showed up. He also passed me back to George who I did NOT want to work with. Mark gave us the runaround and every excuse as to why paperwork wasn't ready. Saying the finance team required a signature. Yet they ran my credit the day before. When explaining the situation to Mark he said he'd rather not sell us a car then listen to us. He really said that. So we walked out. Then the sales manager called us and said if we came back he would give me $200 off of the car. $200?! Is that a joke??? George and Mark wasted over a day of my time. I found a 2014 Ford Fusion Platinum AWD with 3k less miles for the same price at Autonation Ford (which ironically is 5 miles from my house). I called a sales guy, completed an online application, waited for him to text me to tell me paperwork was ready, drove to the dealership and was out in an hour and 30 minutes with the car. I was at your dealership at 10 am. Even after all the time you all had wasted, I had a new car from Autonation by 2pm. I don't understand how you guys are selling any cars at all. More

Recall work Took my vehicle in for recall work. Technician stated battery was defective and did not start on any warranty work. I had to take time off of work t Took my vehicle in for recall work. Technician stated battery was defective and did not start on any warranty work. I had to take time off of work to take my vehicle to have battery tested where I bought the battery 9 months earlier. The battery was perfectly fine and no issues found with it. Dealership was trying to make me buy a new battery when I didn't need one. One week later, car has yet to be worked on and I am still being charged $160 diagnostic fee even though all the work is related to the recalls. Very frustrated that they are trying to make you buy something you don't need. More

Shady sales practices I visited McDavid ford this Wednesday to check out some used cars before I head back to school in Oklahoma. The first thing we told Roger, our salesma I visited McDavid ford this Wednesday to check out some used cars before I head back to school in Oklahoma. The first thing we told Roger, our salesman, was that we had a strict budget of $10,000 out-the-door (including TT&L). We already had been pre-approved for $10,000 and had our pre-approval letter in hand. Roger showed us several cars, including a 2017 Fiesta for $10,991. With the sticker showing almost $1,000 over our budget, I asked Roger if he was sure that we could get that Fiesta for 10k out-the-door. He assured me we could and told me "don't worry about that." We decided to buy the car and told Roger we would be back to pick it up in the next few days. Today (Friday) my dad told Roger we were ready to pick up the car. Suddenly, Roger says the price will have to be $10,500+ TTL which would come out closer to $12,000. I don't understand how he thought he could bully us into paying more for the car when we were so upfront about our budget being non-negotiable. It was the first thing we told him when we got there. He could have shown us cheaper cars that fit within our budget instead of wasting our time and showing us cars that he claimed would be in our budget and then not following through on his promise. I wish Roger wouldn't have lied to us because we could have found a different car at another dealership in our price range, but it is now too late because I leave tomorrow. I would not recommend McDavid Ford for used cars as the salesmen will waste your time and lie to you. Overall a very negative experience and I will certainly steer clear from McDavid in the future. More

Worst Service Experience My vehicle sat at the service department for 4 weeks without even being touched, once a tech finally looked at it they claimed it was a coolant hose a My vehicle sat at the service department for 4 weeks without even being touched, once a tech finally looked at it they claimed it was a coolant hose and reservoir that needed to be replaced that would cost over $800 with a discount since my vehicle was there for so long. A few days later they claimed it was ready to go and then received a text message that there was another issue but when my husband dropped of the truck that issue was the first thing mentioned. So then it would be another $800 in order to fix it all, i refused to have them work on my vehicle anymore due to the lack of service being done on my vehicle. Once brought out for pick up the splash guard wasn't even tacked on correctly so it was hanging off and my coolant is still leaking. Its been a waste of time and money dealing with this poor poor service. Would never recommend to anyone. More