McDavid Ford | Page 32

Worthless Was trying to inquire about see the price including incentives and rebates for a vehicle ever the internet. 6 days later I still do not have a price r Was trying to inquire about see the price including incentives and rebates for a vehicle ever the internet. 6 days later I still do not have a price regarding the vehicle. I did receive the price of two different Vehicles which we're not what I was looking for. Then I was told two days ago they would look at their inventory and let me know. I looked at the inventory online and saw in about 2 minutes that vehicle that I had inquired about six days ago was no longer available. This is a very unethical and certainly unbusinesslike dealership. The first salesperson I doubt with Anthony Scott needs to go to manners school. More

They sold a car with known defects We were already unimpressed with the customer service broadly across the dealership; however, our initial sales rep was reasonable. We still complete We were already unimpressed with the customer service broadly across the dealership; however, our initial sales rep was reasonable. We still completed the transaction. After the truck was sold they washed the vehicle to remove labels and standard dirt. In the process the vehicle leaked water through the windshield (clearly and already known issue as it had been washed before). We didn't know this until we got home and there was water in the glove box. The leak was confirmed the next day when it rained and I saw the water coming in the cab. They also gave me the truck with almost no gas in the tank (less than 20 miles to be exact). When I get home the next day I further learn the back right passenger window and inner door latch do not work. I call them and they transfer me to someone's voicemail. I've left 4 voicemail and now the receptionist doesn't pick up when I call. Surprised they stay in business. I don't normally write reviews, this place is just bad! More

McDavid Ford Should be ashamed! Do not buy a car from McDavid Ford! If I could have given them a ZERO for a rating I would have! They sold me a car for $14K cash that they knew had a Do not buy a car from McDavid Ford! If I could have given them a ZERO for a rating I would have! They sold me a car for $14K cash that they knew had a bad engine. The day I received my tags for the car the engine imploded. I called multiple times and the best they could offer was that I could use it as a down payment on a new car but it would be worth considerable less than what I paid for it 50 days prior. I left several messages for management to call me back and no one ever did. Horrible customer service! They should be ashamed! Stay away from McDavid Ford! More

THREE WEEKS; No Service My 2014 Ford Escape just stopped running because of a transmission problem. I had it towed to David McDavid on Tuesday May 14. I was told their servic My 2014 Ford Escape just stopped running because of a transmission problem. I had it towed to David McDavid on Tuesday May 14. I was told their service department was backed up, and it might take 2 weeks before it could be repaired. But, I called at the end of the week to see if it might get in sooner. I was told Yes -- that it was "next in line." I called again the following week (because they never called me; I always had to call for updates). I was told they hadn't looked at it, but it was "next in line." At the end of that week, I was told my car had been taken into the bay, but the tech didn't show up. When I called the next week, I was told it was "next in line." (I guess, they moved it out of the bay for some reason??). Finally, after THREE WEEK (during which time I was paying for a rental car out of pocket) I went in person to see what was going on. The Service Manager heard my story, and replied, "Well I don't know why they told you any of that. There's still 2 cars in front of yours. It will probably be two more weeks." I asked him if he thought that was acceptable, and he basically said that's just the way it is. I called Southwest Ford in Weatherford and they said they could look at the next day. I asked the Service Manager to tow my car to Southwest Ford and he asked, "Why would I do that?" I replied I thought that was the least he could do considering how many times I had been lied to over the course of three weeks. He said he was not willing to do that, so I got up to leave. The Sales Manager (who was also at this meting and who was very nice and understanding) followed me out of the office and asked me not to leave. He spoke to the folks at Southwest Ford (who did diagnose it the next day, by the way) and agreed to pay for the tow. What I was told was that they only have 2 bays, and that they are always backed up; So it seems to me that Ford needs to make better transmissions, or McDavid Ford needs to hire more help to handle the backlog. More

Dealers will low ball u to no end on your trade beware!!!! Went to McDavid on Thursday total waste of my time. Prince was my sales associate. Poor guy burning up in that long sleeve shirt in 100 degree Texas w Went to McDavid on Thursday total waste of my time. Prince was my sales associate. Poor guy burning up in that long sleeve shirt in 100 degree Texas weather. Sweating all over the car during the test drive I thought he was gonna split them tight pants he was rockin. Nice guy but didn’t get us a deal at all. We ended up getting offered 20k for our trade. A 2018 grand Cherokee. We were In a negative equity situation like a lot of consumers I told them previous dealer offered us 25k they were waaayyy too far. Of course after going back and forth here comes the sales manager he reminds me of Gallagher...oh maybe we can give u 23k but we “losing money” heard that one so many times. I’m laughing inside because I know how this goes. What bothered me most was Prince never handed us a business card and we told him we would do business Saturday we never got a courtesy call. Called asked for Prince Friday left a message no call back.... So when Saturday came what did we do go to 5 star ford but let me check carmax just Incase I’m over pricing my own trade. Turns out Carmax wanted it for 27k cash that’s 4K difference nuts!!!! These dealers will bull crap u to no end want to burn u on their vehicle and burn u on yours too. We got the deal done at 5 star. For 3k less than Mcdavids bottom line and on a car that was equipped with $995 safety package Mcdavids didn’t have. So listen Prince work the deal after the people leave and make sure to do what u say. A Follow up will help u make more money in sales. I hated that we couldn’t get it done at Mcdavids but hey there’s always oil changes and tire rotations I’m out!!!! More

Worst customer service experience EVER! We purchased a used car from them for my 17 yr old. Before it's even driven off the lot, there's an issue with the sun roof. Ok, it's under warranty - We purchased a used car from them for my 17 yr old. Before it's even driven off the lot, there's an issue with the sun roof. Ok, it's under warranty - we'll schedule an appt to get it fixed. 2 days after purchase, the check engine light goes on. Take it in first thing Monday morning, and leave it for diagnostics. NO call to let us know they are keeping it overnight. They hung up on child 4x before she calls me to get involved. I got hung up and re-routed another 4 times. Finally got some answers, still not acceptable. They lack organization, communication, and professionalism. They keep trying to "pacify" me, but it has gone beyond that. No manager has called me back like I was told they would - just messages passed to me from the staff that I do get a hold of. Am so disappointed in this place. This just solidifies my dislike of FORD. More