McDavid Ford

Flash Adviertisement I had been searching for a F150 for over 2 months. I found one online at David Mcdavid. Living an hour away I called and negoitated a price and headed I had been searching for a F150 for over 2 months. I found one online at David Mcdavid. Living an hour away I called and negoitated a price and headed out ready to sign. When I got there to my surprise the vehicle had hail damage!!! This bit of info was not on the Web listing nor disclosed to me over the phone. Feeling bamboozled another sales manager came out and reduce the price enough to where I felt comfortable enough to purchase this vehicle since it came with the options I was looking for per the online descriptions and specs. The posting online line stated it was equiped with navigation, blind spot information system, and hill descent control. To my disappointment the vehicle did not have these options. That is over 3000 worth of upgrades I was defrauded out of. I called Jesse the next day and he pretty much said oh well I should have caught that before I signed!! How about that salesmanship? Shop elsewhere if you don't want to feel jooped. More

Nothing but the runaround Wouldn't recommend going to this dealership at all. I purchased a car a couple months ago and haven't had a pleasant experience. First the gas light w Wouldn't recommend going to this dealership at all. I purchased a car a couple months ago and haven't had a pleasant experience. First the gas light was on after I purchased the car, when I asked them if they were going to fill it up (or put gas in it at all) I was told no. Now my temporary plates are expired, after calling and asking about them for the last two weeks I have gotten nothing but the runaround. I was told last week that plates would be over-nighted to me and I still have not received anything. Every time I call I am told I need to speak to somebody different. I guess I will just drive around with my expired plates now and hope for the best. Thanks McDavid Ford! More

Terrible buying experience at David McDavid Ford. Worst car buying experience ever. I purchased a used vehicle late on Saturday, 9/17/16 and had to wait for over two hours to complete a 15-minute tran Worst car buying experience ever. I purchased a used vehicle late on Saturday, 9/17/16 and had to wait for over two hours to complete a 15-minute transaction with Andre in finance due to paying with all cash. This was due to someone on McDavid's management staff making an ill-advised decision to pull the remaining two finance people while Andre worked with a couple that had a marathon session of going over contract details in his office. This was confirmed by other salesman in both the new & used cars departments. Meanwhile, my wife & I sat in the lobby completely ignored, save for our salesman Darren Allridge. Darren was so embarrassed by what was happening that he wound up buying us pizza as we waited in the customer lounge completely perplexed. After finally completing the 15-minute transaction at 11:08 PM (the dealership closed at 9 PM), the cleaning crew had locked my phone in the dealership's sales tower office (was charging due to waiting for so long), and couldn't be retrieved until Monday morning. Meanwhile, my wife was so furious by the dealership's management team in making a decision to send their finance people home because they wouldn't make a commission off of our sale (no financing, all cash) that she didn't want to take delivery of the car. She had a change of heart the next day in accepting delivery, only to find out that the detailers left a wet chamois cloth in the back seat, thus leaving a bad odor in the car. I sent an email to GM Steve Mansell on Monday morning, 9/19/16 about the entire experience and how we felt disrespected, yet this went completely ignored. Not a surprise, given the way that we were treated. I explained to Steve Mansell that his customers and employees deserve better, and I still standby this statement. Obviously, the management of this dealership seem to think otherwise. All that I expected from this management team is a degree of respect and accountability, and they couldn't do either. ***Update, 11/13/16.*** I didn't receive my tags in the mail from McDavid's until the first week of November. I had to practically plead with the receptionist in mailing them out as opposed to traveling back to the dealership. Will more than likely never be back, nor refer any family members or friends to this dealership. While my salesman was commendable with his sincere good service, the rest of the experience was surprisingly awful. The management (Steve Mansell) does not care for my business, so why should I? Will recommend my friends & colleagues to go to Clay Cooley or any DFW AutoNation instead. These dealers actually care far more about you than David McDavid's ever would. More

Full Service I took my truck in for a oil change and tire rotation. My first complaint is I set up an appointment and told them I was going to wait on my vehicle a I took my truck in for a oil change and tire rotation. My first complaint is I set up an appointment and told them I was going to wait on my vehicle and it too 3 1/2 hours to get it done. After complaining to the service manager he said he was new and to give them a second chance. So for my second complaint I did give them a second chance again I took my truck in for a oil change and tire rotation w/ an appointment and again I told them I was going to wait on my vehicle. This time it only took 2 1/2 hours before I stated to complain so they drove my truck out to me with no lug nut on the tires and they fell off in the service drive. For my third complaint after all of that they still didn't fix the issue and my tire fell off again on the highway less than 200 miles later. For now my fourth complaint they have had my truck for 3 days now and no one there will give me an update on my truck nor will they call me back. xxx!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I'll never buy here again This is my second truck I've bought from mcdavid ford. I will not go back. Giving it's my fault for not going over the paperwork properly. I was This is my second truck I've bought from mcdavid ford. I will not go back. Giving it's my fault for not going over the paperwork properly. I was told that my extended warranty was only 800 dollars. Which I thought was a great price. I get my first payment slip in the mail for 100 over what we agreed on. Come to find out they charged me $5000 for the warranty. Now again it's my fault for not going over paperwork properly. But still feel like they screwed me. I'll find another stealership to purchase my next tuck More