McDavid Ford

The Sales guy assigned to me never called me back. After 2 emails and a voicemail , I went elsewhere, But the automated mail list from them now continues 2 emails and a voicemail , I went elsewhere, But the automated mail list from them now continues More

IF YOU ARE DEALING WITH MCDAVID FORD PLEASE READ MY REVIEW FIRST. I challenge you to call the service center and get ahold of a manager. I might even put money on this bet. I also see other reviews of REVIEW FIRST. I challenge you to call the service center and get ahold of a manager. I might even put money on this bet. I also see other reviews of oil changes. STOP getting oil changes at McDavid. They do not hire techs that are able to do an oil change correctly. Your Oil Filter WILL NOT BE TIGHT mark my words. My Shelby has been in their shop 4 times within the last 7 months. They will tell you what you want to hear and then go to the next customer to tell them what they want to hear. I just called in and “Susan” lied to me saying my Advisor was on the other line when in fact he is NOT EVEN THERE TODAY. I dont get it.. I really dont. Ive been super nice to them and I told them I trust them to make it right this time and I am having so much trouble to just have my car fixed under warranty and get weekly updates. The “Director” Brian Fabian has yet to return a call of mine. I left voicemails months ago when the Shelby was in last time and still havent heard from him one time. I get it they are busy… I seen first hand how busy they were but it is unacceptable to not return your customers phone calls within 3 days. And 3 days is giving you ALOT. Amren has been my service advisor and he is great. He does his best at returning my calls however he is only one person and cannot handle every single customer McDavid has. Which is where you would think a manager would step up however thats not the case. Do not even get me started on my experience with their sales team. Theres a 18 Shelby for sale there with a lemon buy back title. They stated it is due to a small paint imperfection that Ford fixed and they must have doctored the car fax. I purchased my own car fax from home on the vehicle and there is an entire engine replacement on file for it. You might want to give me a phone call soon. I will not be treated like this any longer. More

Worst dealership ever! Run don't walk away. Just look at all of the reviews. Our daughter who is in college in FT Worth purchased a vehicle here and they absolutely refused to help her with service issues. all of the reviews. Our daughter who is in college in FT Worth purchased a vehicle here and they absolutely refused to help her with service issues. Turned out she had a bad transmission and it took four visits and a call from her father to get the issue resolved. While she was in the service office they began talking about her in Spanish, however she is fluent.... She gave them a bad review and they called her back and offered her a free oil change if she would change her review. What a train wreck! We are reaching out to the Ford Motor Company regarding their horrible service and misogyny. Go elsewhere! More

My husband has purchased 2 trucks from this dealership and gave them high praise so I figured I would take in my Explorer for service here. WORST MISTAKE EVER!!! I made an appointment for an oil change an and gave them high praise so I figured I would take in my Explorer for service here. WORST MISTAKE EVER!!! I made an appointment for an oil change and to have them check why my seat warmer is coming on. I arrive promptly at 7am for drop-off. The service advisor who checked me in was nice and asked all the right questions. I even mention how pleasant he was when I got in the car with my husband to leave. Well the good experience ends here. I check in with them at 12 pm for an update. I am told that there isn't one as of yet and that they would have service advisor Chris call me. At 2 pm, I had still not received one. I call back and was told that now my advisor is Luis and he would call me. We decide that since we are getting the run around we will just pay them a visit. As we are walking out the door, Luis calls back only to inform me that my car has not be pulled back to be diagnosed yet and that it had 2 vehicles in front of it but it would be checked shortly. I did not receive an update before close of business. Fast forward to day 2 and call in at 10:15 am to check only to be told that they are running 2-3 days behind and I likely will not receive an update on it today. 2-3 days!?! Who would make an appointment and leave their vehicle for 2-3 days? So at this point I feel like my vehicle is being held hostage for ransom. I will NEVER make the same mistake and use this dealership again. It is shameful that in the current economy that businesses do not understand that excellent customer service is a must to stay in business and relevant. More

This is by far the worst dealership when it comes to customer service. Sounds like the GM needs to clean house or get the owner involved. Its amazing how this dealership averages a 2 star rating in over customer service. Sounds like the GM needs to clean house or get the owner involved. Its amazing how this dealership averages a 2 star rating in over 1k reviews. More

The dealership called me offered to purchase my 1025 F150 for set price. I took the truck to them, they were obviously pleased, I took a cab home at a cost of $200. That was on February 27, 2021. Later that for set price. I took the truck to them, they were obviously pleased, I took a cab home at a cost of $200. That was on February 27, 2021. Later that afternoon, the salesman i was dealing with claimed they forgot to get me to sign off on the odometer reading. That went on till sunday night, February 28, 2021. He could not get an email to me, so I sent he one to respond to, amazingly that worked. Now, It March 8, 2021,I have heard no word from this dealership, no payment for the purchase has been made, and I feel I am being ignored. More

Purchased a used vehicle with low miles on 1/5/21. Less than one week later, I discovered windshield was loose and leaking in my car. They would not do anything about it. Last week my car would not start a than one week later, I discovered windshield was loose and leaking in my car. They would not do anything about it. Last week my car would not start and still won't start. Again was told nothing they can do. I do NOT recommended this place to anyone! My first car payment isn't even due yet. This place should not even be in business if this is how they do customers. More

I took my truck into the David McDavid dealership for them to fix an electrical problem with the A/C Control module. Cesar was the customer service rep and he was polite and hospitable and basically doi them to fix an electrical problem with the A/C Control module. Cesar was the customer service rep and he was polite and hospitable and basically doing his job. I have an issue with the service dept and the company Mechanical Protection Plan that would not cover this repair although it is a simple fix if you have the right part. They would not honor the claim but instead the dealership was going to charge me $1075 just to replace it which is laughable. I just hate the fact that I spent good money for a warranty that turned out to be completely pointless and why they would charge so much for such a simple repair. More

I was shopping for a new Ford Explorer and was using the Sam's Club buying program. I was contacted by McDavid Ford . The price quoted to me seemed to be quite good - too good to be true . I was then told t Sam's Club buying program. I was contacted by McDavid Ford . The price quoted to me seemed to be quite good - too good to be true . I was then told the price was only good for cars financed through them. The cash price would be more . I asked them to work me up a cash price including my trade in. When I received the quote , it was significantly higher. To top it off , the trade in offer was $ 3 - 5000 less than other dealers offered . I told them this , asked to redo the quote showing the price with a revised trade offer showing the financed price. When I finally got this , the price of the vehicle was same , only the trade in value was changed . When I called them on this , they made excuses, said it must be a mistake , etc.... AND NEVER GOT BACK TO ME LIKE THEY SAID THEY WOULD . I was very disappointed in my recent dealings with the sales staff and the lack of honesty , transparency , and integrity. I guess if I had bothered to read the reviews of this dealership online I would have realized it was the norm rather than the exception More

Absolutely the worst car buying experience I ever had!! Stay away from them!! The sales manager Eddie hands down provided the worst customer experience ever. - They took 5 days until they sent paper Stay away from them!! The sales manager Eddie hands down provided the worst customer experience ever. - They took 5 days until they sent paper work out , claiming they wanted to check the mileage on the car. 5 Days to check Mileage?? - I scheduled transport to pick up car, transport gets there & the dealership had lost the keys to the car I purchased. - They did get another key made but only 1! A car is supposed to come with 2 Keys. No matter who I spoke to there or even their corporate owners, Asbury Automotive Group, they refused to buy 2nd key for me & again they were the ones who lost them. I will never buy a car from them or any dealership associated with Asbury Automotive Group. Again stay away!! More