McDavid Ford

WORST buying experience ever. WORST buying experience. Say hello to old school sales tactics. On Tuesday I inquired through e-mail about a 2014 used Silverado. I made an offer WORST buying experience. Say hello to old school sales tactics. On Tuesday I inquired through e-mail about a 2014 used Silverado. I made an offer through e-mail and "Internet Director" Hunter Pettis replied with, and I quote, "Your offer doesnt sound unreasonable. When can you be here?" Perhaps due to a little ignorance on my part and deception on theirs, I took this as a serious reply to my offer. I was at the dealership an hour later and went through the usual test-drive procedure and then the dealer evaluated my trade and put numbers in front of me. Their first offer featured NO price reduction in the advertised price of the truck. I turned it down and they came back a second time, bringing the 'floor manager' for a hard sell routine. The second offer shaved a little off the truck and added a little to my trade in value, but I set firm numbers and asked them to give a straight answer if they could meet my price request. Floor manager leaves and comes back with a third offer, leaving us a total of $1000.00 away from my desired price point... part of which was still $500.00 over my original offer through e-mail which Hunter told me sounded reasonable. Apparently it was very unreasonable, despite being told in another e-mail that the dealership would not lose my business over price. I got my keys and left and the salesman contacted me the next day. I opened room in my budget and agreed to the price of their third offer. This was at about noon on Wednesday. I was at work and asked if they could deliver the truck to me and take away my trade and the salesman said this was fine. About an hour later... surprise surprise... the finance department is saying I have to come in person and they can't deliver the car, despite the fact that I'm already approved on the loan through my bank and even sent them the paperwork. At about 4pm I eventually agree to drive to the dealer after work and complete the paperwork and the deal. JUST MINUTES after the salesman and I settle on this, he calls me back to tell me another salesman just sold the vehicle. Unbelievable. I have some doubts that even this is true, but if it is, I think they had another buyer in the showroom and waited until it became final while stringing me along with this phony story of not being able to drop off the vehicle. An hour later I got a strange call from some customer service person innocently claiming to ask how my sales experience went. More like damage control. Welcome to the 1980s at McDavid Ford. More

I am very Impressed with their service!! I would highly recommend going to McDavid Ford and asking for Lynn "Big Tex" Self. He was very attentive to the details of what car I wanted. He was v I would highly recommend going to McDavid Ford and asking for Lynn "Big Tex" Self. He was very attentive to the details of what car I wanted. He was very professional and worked the deal to fit my needs! Don't waste your time and money other places! The finance side was awesome as well. More

Wonderful experience! The idea of buying a new car usually terrifies me but this experience was so pleasant. I can assure you, you want to deal with Lynn Self. His goal is The idea of buying a new car usually terrifies me but this experience was so pleasant. I can assure you, you want to deal with Lynn Self. His goal is customer happiness and he will do what it takes to make sure that happens! He is extremely patient and really listens which makes all the difference in the world. The staff I dealt with throughout the entire buying process were top-notch as well. More

great buying experience The dealership has a great staff. I was pleased with both sales and finance. I will definitely buy from this dealership and same staff again. The dealership has a great staff. I was pleased with both sales and finance. I will definitely buy from this dealership and same staff again. More

Friendly and courteous and professional. "Big Tex" or Lynn Self was a helpful dealer who was friendly and not overly "salesy" I was comfortable with him and he made certain that I was satisfi "Big Tex" or Lynn Self was a helpful dealer who was friendly and not overly "salesy" I was comfortable with him and he made certain that I was satisfied before I left the dealership! More

Fun experience Big Tex (Lynn Self) is awesome to work with. He listens to what you have to say and gets it handled. It won't let me submit with just 17 words...crazy Big Tex (Lynn Self) is awesome to work with. He listens to what you have to say and gets it handled. It won't let me submit with just 17 words...crazy! More

Great Experience! I like to look around a bit before deciding on what I want, and Lynn and everyone else was very accommodating with that. Once I decided on the feature I like to look around a bit before deciding on what I want, and Lynn and everyone else was very accommodating with that. Once I decided on the features I wanted, I explained them to Lynn and he found one with everything I asked for. Great Service from Lynn, and Jimmy the finance guy too. More