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McDavid Ford - Service Center

2.6

64 Lifetime Service Reviews

300 W Loop 820 South, Fort Worth, Texas 76108

64 Reviews of McDavid Ford - Service Center

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May 30, 2018

"Recall work"

- Brownrob22

Took my vehicle in for recall work. Technician stated battery was defective and did not start on any warranty work. I had to take time off of work to take my vehicle to have battery tested where I bought the battery 9 months earlier. The battery was perfectly fine and no issues found with it. Dealership was trying to make me buy a new battery when I didn't need one. One week later, car has yet to be worked on and I am still being charged $160 diagnostic fee even though all the work is related to the recalls. Very frustrated that they are trying to make you buy something you don't need.

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Recommend Dealer
No
Employees Worked With
Matthew Marquart, Alvaro Godinez
May 30, 2018 -

McDavid Ford responded

Greetings and thank you for bringing this to my attention. I am sorry to hear about this. When you get a moment, please reach out to me at 682-730-8174 to discuss. Thank you and I look forward to hearing from you. Brian Fabian, Service Manager

May 30, 2018 -

Brownrob22 responded

Hi Mr. Fabian. Thank you for your prompt response. I tried calling that number several times but was unable to leave a message.

February 19, 2018

"Worst Service Experience "

- Brenda G Gurment

My vehicle sat at the service department for 4 weeks without even being touched, once a tech finally looked at it they claimed it was a coolant hose and reservoir that needed to be replaced that would cost over $800 with a discount since my vehicle was there for so long. A few days later they claimed it was ready to go and then received a text message that there was another issue but when my husband dropped of the truck that issue was the first thing mentioned. So then it would be another $800 in order to fix it all, i refused to have them work on my vehicle anymore due to the lack of service being done on my vehicle. Once brought out for pick up the splash guard wasn't even tacked on correctly so it was hanging off and my coolant is still leaking. Its been a waste of time and money dealing with this poor poor service. Would never recommend to anyone.

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Recommend Dealer
No
Employees Worked With
Andrew and Brian Fabian
Feb 20, 2018 -

McDavid Ford responded

Brenda, thank you for bringing this to my attention. I am so sorry that all of this happened. If you are open to discuss your concerns, I can be reached at 682-730-8174. Thank you and I look forward to speaking with you. Brian Fabian, Service Manager

Feb 20, 2018 -

Brenda G Gurment responded

You have my contact number feel free to reach me.

January 08, 2018

"Worst service experience I have ever had "

- Pamela14!

Worst experience ever. Would not recommend this service center to my worst enemy. I am all about praising where it is due and understand people have bad days but they would not even write me a ticket to have my vehicle serviced because it was a Saturday and they don't do that on Saturdays.

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Recommend Dealer
No
Employees Worked With
I never got a name of the service writer. He walked after he told me could not help me.
Jan 09, 2018 -

McDavid Ford responded

I am sorry to hear that we were unable to meet your expectations Pamela. We hope that you will be able to come in on another day to receive the service you need. We are happy to assist. Thank you. Brian Fabian, Service Manager

January 02, 2018

"Quality needs to improve"

- jmcloud

Last year my 2014 Escape was recalled for a door lock problem. About a month after the repair by David McDavid the driver side door started to rattle. Since I had poor service before from this dealership I took my car to another Ford dealer and was willing to pay to have the door fixed. The new dealer called me and said when the recall was done 2 bolts were left out of the door hence the rattle. They fixed it without charge. David McDavid should review their services rendered because they are not attentive to detail and from 2 experiences with this dealership quality is not job one at David McDavid. I will not be back. The dealership is about 3 miles from my home.

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No
Employees Worked With
Jan 03, 2018 -

McDavid Ford responded

Greetings and thank you for bringing this to my attention. I am so sorry to hear that this happened and disappointed that we were unable to meet your expectations. We are continuously working to improve our service experience and will utilize your feedback as an opportunity to improve. Let me know if you have any questions or additional concerns and I will be happy to address them. Brian Fabian, Service Manager

October 30, 2017

"My focus keeps needing to be fixed for the same problem. "

- Trena Nicole Turley

My 2013 Ford Focus has had to be fixed a lot. It has had to have the clutch replaced four, now about to be five times, and Ford keeps finding excuses not to give me a rental. I am a teacher, and I dont have them money to keep spending on a rental when Ford can't seem to fix my car right. They had it for a week and a half two months ago, and the same issue is happening again now. So when I called today asking for a rental, I was told I couldnt get a rental until my car was taken to the shop. I asked if I could drop it off on the day that my car is going to the shop and I was told no. So i will have to pay for a rental for a day or two, for a problem that was "Fixed" four times already.

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Recommend Dealer
No
Employees Worked With
The man I spoke to today did not give me his name.
Nov 02, 2017 -

McDavid Ford responded

Greetings Trena and thank you for bringing this to my attention. I am so sorry that your clutch has been giving you issues. Can you confirm that your complaint is for Ford or is there an issue with our actual dealership? We would like to address your concerns; however if Ford is denying your request, it is out of our hands. Let us know. Thank you. Brian Fabian, Service Manager

Nov 04, 2017 -

Trena Nicole Turley responded

I have had many issues with the dealership, but I am unsure if it was for or the dealership that denied the request. I just talked to one service guy, and I requested a manager contact me but I have not been contacted.

August 20, 2017

"Awesome guy"

- Tanelson

This gentleman is by far an amazing employee. Helpful during my wait for service and very nice and polite throughout the time I was there. Thank you Sir!!!

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Recommend Dealer
No
Employees Worked With
Jamie Heiland
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 05, 2017 -

McDavid Ford responded

Wonderful to hear! We truly appreciate your business and positive feedback!

August 07, 2017

"McDavid Ford No Service - Service Center"

- TEXASMADDOGS

Over the past few visits the McDavid Ford Service Center, could not find out why the service light on my Escape was showing a problem but keep charging me $90.00 + tax and fixed nothing then when I ordered parts (that only ford can supply) told they were in, took the time to collect them and was told that only ford could fit them, made plans to have the parts fitted took the car in and left for most of the day, went back to get my car and was told that the parts had been missed placed and some manager was to of contacted me. But had lost my contact information. This is one of the worst Dealerships I have ever been to,

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Recommend Dealer
No
Employees Worked With
Michael Vargha
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charlie Pace
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gerald Rollinson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 08, 2017 -

McDavid Ford responded

Greetings and thank you for bringing this to my attention. I am very sorry to hear that all of this took place. I understand your frustration and regret that we did not handle your service needs more effectively. We stand by our commitment to go above and beyond to ensure the complete satisfaction of our customers and more than welcome the opportunity to address your concerns should you change your mind about working with us. In the meantime, we will utilize your feedback to improve our service department. Should you have any questions, please reach out to me directly at 682-730-8174

Aug 09, 2017 -

TEXASMADDOGS responded

It has been a waste of my time contacting any members of you organisation, all I get is voicemail and persons that I followed up the of command never pick up or return calls. we have been faithful customers and had a number of repairs made at McDavid Ford and ever since I was told that my hybrid is now getting on a bit (2006) with less than 60,000 miles and it would be good idea to replace it I have had nothing but poor customer service and poor repairs since, I know that car sales are down but forcing a loyal ford owner to buy a new car using what I would call mafia tactics and offering to fix my car then loosing the parts then some how rigging the computer that every time I d 2000 miles it beep and message come up service soon. yes you have beaten me we are now having to change our wonderful car and now looking to other dealers to pay cash with, McDavid Ford will not getting my custom, further more while McDavid Ford will not go out of business by loosing me as a loyal customer, during the course of my day I meet a number of people and if asked where is a good place to get a new car or have a car repaired you will not be on my list of places to send anyone.

July 21, 2017

"They charged for something they didn't even fixed."

- PhillipFordFusion

Brought my Ford Fusion Hybrid for oil change and fix my navigation system.. charged me $871 and still not fixed. They had my car for 30 days.. nothing been touched except oil changed. Still same problem.

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Recommend Dealer
No
Employees Worked With
Ray Hernandez
Jul 24, 2017 -

McDavid Ford responded

Hello Phillip, and thank you for bringing this to my attention. I am so sorry that this happened. Please give me a call at your earliest convenience to discuss this in further detail. I can be reached at 682-730-8174. I look forward to addressing your concerns. Mike Davis, Service Manager

June 28, 2017

"Worse service and technicians ever"

- unhappy

4/3/17 Wife took our 2017 Ford Mustang GT with 6,269 miles on it in for a check engine light on and an oil change. After almost 2 hours the service advisor brought car to her and said oil change is done and she is ready to go and oh the service engine light is 569 misfires on the engine left side cylinder head. She said no she was not going to drive it and take the chance of breaking down wanted to leave the car and have it fixed. Service advisor then told her she could not have a loan car that she would have to rent a car, good lord after 77 days in the service dept., them tearing into the engine 3 times, replacing the cylinder head, constant lying including you Mike Davis Mr. Service Director, forged work order and paperwork, false statements by the mechanic trying to cover for all the mistakes he made and the unreturned phone calls by the service advisor. OMG this Ford Dealer needs a serious personal overhaul. Oh they did provide us a Ford Escape for 17 of the 77 days our car was in there...I have spent over $400k in the last 4 years purchasing Ford vehicles and Ford refuses to buy back this Mustang and now I am in the process going through the courts to make them buy it back under the Texas lemon law. After reading this review, good luck if you still choose to do business with them

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Recommend Dealer
No
Employees Worked With
Mike Davis and Chris Moran
June 09, 2017

"Excellent customer service "

- Busymom

I love my Ford and I love how David McDavid assisted me with my service. They let me know what I needed. They explained everything thoroughly. My car was in and out the same day! Thank you so much! Excellent customer service.

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Recommend Dealer
Yes
Employees Worked With
Christopher Dickinson
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