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McDavid Ford - Service Center

2.6

67 Lifetime Service Reviews

300 W Loop 820 South, Fort Worth, Texas 76108

67 Reviews of McDavid Ford - Service Center

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October 18, 2018

"Fordly"

- DjS57

I only drive/buy Fords. I have for 45 years. Many a vehicles over the years...... Since Texas Motors Ford. Granddad Had worked there. He got me started on Fords before I could drive, by working on them.

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Recommend Dealer
Yes
Employees Worked With
Sterling Moody Jr., Jamie Heiland
October 05, 2018

"Purchase and service nightmare"

- JasonN

Purchased new diesel truck from David McDavid. I purchased a sprayin bed-liner from the dealer. They used an outside shop to complete this work as many dealers do. When I received the truck back 2 days later, I noticed a 2-3 inch scratch on the outside of the bed of my truck. I brought this to the attention to the service tech when getting my first oil change. The service manager said he would reach out to the shop that installed the bed-liner and call me back. When he called back, he stated that the shop denys they scratched it and the service manager says it wasn’t them either. This was a brand new truck without a scratch on it! He refused to do anything to fix this issue and wasn’t too concerned about my new truck coming out of their dealership with a deep scratch caused by his service department or their contractor’s shop. It is quite frustrating to spend 70k on a truck and not have it in good condition when you take it home. I entrusted the dealership to deliver a level of service that one would expect with a new vehicle purchase, and address issues they caused to the vehicle. After reaching out to the Service Manager, my concerns have all feel on deaf ears. I will not do business with David McDavid again. This experience was surprising to me as I buy a new vehicle every 2-3 years (this was the first time buying David McDavid) and have never experienced such disappointing service from other dealers. I don’t feel that my request to have them fix the scratch they caused was unreasonable, but apparently the $50 it would have taken is more important than taking care of their customers. I hope my experience provides you insight on McDavids standard of service when you are looking for a dealership to buy from or service your vehicle.

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Recommend Dealer
No
Employees Worked With
Chris
Nov 01, 2018 -

McDavid Ford responded

Jason, I want to reach out to see if we can resolve this concern for you. Please email me or give me a call and let me know when you could bring your truck by for me to see and try to resolve the issue. Thank you. Steve Mansell, GM smansell@asburyauto.com/817-935-7000.

September 26, 2018

"Over charged for service"

- Rps41

I currently have a dispute over a service charge on my 2000 f250 diesel. A labor charge of $447.00 to replace the ICP and pigtail. In checking with other dealers and diesel shops the labor to replace was $135.00. So my complaint is they over charged me by $312.00. Not to mention the parts were 40% higher at dealer than could be purchased a parts store. Same ford parts. BEWARE So this dealer gets a 1 rating. Called 3 times to get dome action, Currently left with service manager Brian. who " will get back to me". I will update is this gets resolved. Brian called to say I was overcharged and is correcting the amount so I am changing my review to reflect the excellent follow up. Update 10/17/18. Refund was approved and communicated it was mailed. As of today no check, after 3 more calls it was stated it was only mailed yesterday due to delay with GM. So how long does it take to get a refund to your customer,, a month? Wow not good service.

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Recommend Dealer
No
Employees Worked With
Chris Moran, Brian Bertschy
Oct 03, 2018 -

McDavid Ford responded

Thank you for the update. I am glad to hear that Brian took care of you and that your concerns were resolved. We appreciate your business and hope to have the opportunity to serve you better in the future. Steve Mansell, GM

May 30, 2018

"Recall work"

- Brownrob22

Took my vehicle in for recall work. Technician stated battery was defective and did not start on any warranty work. I had to take time off of work to take my vehicle to have battery tested where I bought the battery 9 months earlier. The battery was perfectly fine and no issues found with it. Dealership was trying to make me buy a new battery when I didn't need one. One week later, car has yet to be worked on and I am still being charged $160 diagnostic fee even though all the work is related to the recalls. Very frustrated that they are trying to make you buy something you don't need.

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Recommend Dealer
No
Employees Worked With
Matthew Marquart, Alvaro Godinez
May 30, 2018 -

McDavid Ford responded

Greetings and thank you for bringing this to my attention. I am sorry to hear about this. When you get a moment, please reach out to me at 682-730-8174 to discuss. Thank you and I look forward to hearing from you. Brian Fabian, Service Manager

May 30, 2018 -

Brownrob22 responded

Hi Mr. Fabian. Thank you for your prompt response. I tried calling that number several times but was unable to leave a message.

February 19, 2018

"Worst Service Experience "

- Brenda G Gurment

My vehicle sat at the service department for 4 weeks without even being touched, once a tech finally looked at it they claimed it was a coolant hose and reservoir that needed to be replaced that would cost over $800 with a discount since my vehicle was there for so long. A few days later they claimed it was ready to go and then received a text message that there was another issue but when my husband dropped of the truck that issue was the first thing mentioned. So then it would be another $800 in order to fix it all, i refused to have them work on my vehicle anymore due to the lack of service being done on my vehicle. Once brought out for pick up the splash guard wasn't even tacked on correctly so it was hanging off and my coolant is still leaking. Its been a waste of time and money dealing with this poor poor service. Would never recommend to anyone.

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Recommend Dealer
No
Employees Worked With
Andrew and Brian Fabian
Feb 20, 2018 -

McDavid Ford responded

Brenda, thank you for bringing this to my attention. I am so sorry that all of this happened. If you are open to discuss your concerns, I can be reached at 682-730-8174. Thank you and I look forward to speaking with you. Brian Fabian, Service Manager

Feb 20, 2018 -

Brenda G Gurment responded

You have my contact number feel free to reach me.

January 08, 2018

"Worst service experience I have ever had "

- Pamela14!

Worst experience ever. Would not recommend this service center to my worst enemy. I am all about praising where it is due and understand people have bad days but they would not even write me a ticket to have my vehicle serviced because it was a Saturday and they don't do that on Saturdays.

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Recommend Dealer
No
Employees Worked With
I never got a name of the service writer. He walked after he told me could not help me.
Jan 09, 2018 -

McDavid Ford responded

I am sorry to hear that we were unable to meet your expectations Pamela. We hope that you will be able to come in on another day to receive the service you need. We are happy to assist. Thank you. Brian Fabian, Service Manager

January 02, 2018

"Quality needs to improve"

- jmcloud

Last year my 2014 Escape was recalled for a door lock problem. About a month after the repair by David McDavid the driver side door started to rattle. Since I had poor service before from this dealership I took my car to another Ford dealer and was willing to pay to have the door fixed. The new dealer called me and said when the recall was done 2 bolts were left out of the door hence the rattle. They fixed it without charge. David McDavid should review their services rendered because they are not attentive to detail and from 2 experiences with this dealership quality is not job one at David McDavid. I will not be back. The dealership is about 3 miles from my home.

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Recommend Dealer
No
Employees Worked With
Charlie Pace
Jan 03, 2018 -

McDavid Ford responded

Greetings and thank you for bringing this to my attention. I am so sorry to hear that this happened and disappointed that we were unable to meet your expectations. We are continuously working to improve our service experience and will utilize your feedback as an opportunity to improve. Let me know if you have any questions or additional concerns and I will be happy to address them. Brian Fabian, Service Manager

October 30, 2017

"My focus keeps needing to be fixed for the same problem. "

- Trena Nicole Turley

My 2013 Ford Focus has had to be fixed a lot. It has had to have the clutch replaced four, now about to be five times, and Ford keeps finding excuses not to give me a rental. I am a teacher, and I dont have them money to keep spending on a rental when Ford can't seem to fix my car right. They had it for a week and a half two months ago, and the same issue is happening again now. So when I called today asking for a rental, I was told I couldnt get a rental until my car was taken to the shop. I asked if I could drop it off on the day that my car is going to the shop and I was told no. So i will have to pay for a rental for a day or two, for a problem that was "Fixed" four times already.

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Recommend Dealer
No
Employees Worked With
The man I spoke to today did not give me his name.
Nov 02, 2017 -

McDavid Ford responded

Greetings Trena and thank you for bringing this to my attention. I am so sorry that your clutch has been giving you issues. Can you confirm that your complaint is for Ford or is there an issue with our actual dealership? We would like to address your concerns; however if Ford is denying your request, it is out of our hands. Let us know. Thank you. Brian Fabian, Service Manager

Nov 04, 2017 -

Trena Nicole Turley responded

I have had many issues with the dealership, but I am unsure if it was for or the dealership that denied the request. I just talked to one service guy, and I requested a manager contact me but I have not been contacted.

August 20, 2017

"Awesome guy"

- Tanelson

This gentleman is by far an amazing employee. Helpful during my wait for service and very nice and polite throughout the time I was there. Thank you Sir!!!

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Recommend Dealer
No
Employees Worked With
Jamie Heiland
Oct 05, 2017 -

McDavid Ford responded

Wonderful to hear! We truly appreciate your business and positive feedback!

August 07, 2017

"McDavid Ford No Service - Service Center"

- TEXASMADDOGS

Over the past few visits the McDavid Ford Service Center, could not find out why the service light on my Escape was showing a problem but keep charging me $90.00 + tax and fixed nothing then when I ordered parts (that only ford can supply) told they were in, took the time to collect them and was told that only ford could fit them, made plans to have the parts fitted took the car in and left for most of the day, went back to get my car and was told that the parts had been missed placed and some manager was to of contacted me. But had lost my contact information. This is one of the worst Dealerships I have ever been to,

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Recommend Dealer
No
Employees Worked With
Michael Vargha, Charlie Pace, Gerald Rollinson
Aug 08, 2017 -

McDavid Ford responded

Greetings and thank you for bringing this to my attention. I am very sorry to hear that all of this took place. I understand your frustration and regret that we did not handle your service needs more effectively. We stand by our commitment to go above and beyond to ensure the complete satisfaction of our customers and more than welcome the opportunity to address your concerns should you change your mind about working with us. In the meantime, we will utilize your feedback to improve our service department. Should you have any questions, please reach out to me directly at 682-730-8174

Aug 09, 2017 -

TEXASMADDOGS responded

It has been a waste of my time contacting any members of you organisation, all I get is voicemail and persons that I followed up the of command never pick up or return calls. we have been faithful customers and had a number of repairs made at McDavid Ford and ever since I was told that my hybrid is now getting on a bit (2006) with less than 60,000 miles and it would be good idea to replace it I have had nothing but poor customer service and poor repairs since, I know that car sales are down but forcing a loyal ford owner to buy a new car using what I would call mafia tactics and offering to fix my car then loosing the parts then some how rigging the computer that every time I d 2000 miles it beep and message come up service soon. yes you have beaten me we are now having to change our wonderful car and now looking to other dealers to pay cash with, McDavid Ford will not getting my custom, further more while McDavid Ford will not go out of business by loosing me as a loyal customer, during the course of my day I meet a number of people and if asked where is a good place to get a new car or have a car repaired you will not be on my list of places to send anyone.

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