McDonald Volvo Cars

Bottom line, MCDonald Volvo truly practices customer service. Reid MCDonald is a manager that listened to my needs, consulted with his staff and delivered. I loved his style of decision making! My sales service. Reid MCDonald is a manager that listened to my needs, consulted with his staff and delivered. I loved his style of decision making! My sales agent, Sam McDonald found the model that I was searching for and presented the dealership extremely well. No hassle…no running back and forth. Corbin Padilla stepped up to the plate in addressing the operation of my Volvo XC40 as he clearly walked me through the many functions. Prior to my departure, Trevor Hinton demonstrated his people skills by reinforcing how to operate the information panel as well as supplying me with all the Carfax information. I once heard a top manager say that we truly don’t know great customer service until we experience it; I truly experienced it! More

Responded to a bad situation by coming through for us. I appreciate the final resolution and the personal effort to make things right. I appreciate the final resolution and the personal effort to make things right. More

Have bought 3 Volvo cars here and service 5 Volvo’s. Over 15+ years. Have had various mishaps but the worst most recently was bringing my car in for service, and buying a full set of snow tires. I was a Over 15+ years. Have had various mishaps but the worst most recently was bringing my car in for service, and buying a full set of snow tires. I was assured the all-weather tires that we brought the car in with could be stored. When awe picked up the car and looked at the bill when we got home we noticed that there was no storage fee. Called immediately and texted 3 times after with ZERO response!! My sense is they trashed our tires and now aren’t responding yo us. THIS IS STEALING!! Don’t do business with these guys. More

At the start of my experience it was a good run, My family had previously bought cars from McDonald Volvo but my recent one I bought had quite some issues. The 2022 S60 I bought in dec of 2021 looked family had previously bought cars from McDonald Volvo but my recent one I bought had quite some issues. The 2022 S60 I bought in dec of 2021 looked like swirl city with the only option being told to me by the salesman of "we have options but they'll cost money" on brand new paint that came in horrible quality, my Honda has better paint. The next up is the fact I've had to take it maybe 5 times since then to the dealer to address issues with the speaker system, a time where the electric drivetrain went down, interior issues etc. only to ONLY be recently taken seriously where I was able to point out the things that were wrong. Currently I've been 6 days without a vehicle because there are no loaners, no assistance to anything even though you sign up for a "luxury" car, I had reported from service that my car was getting worked on when it was sitting in a lot for 3-4 out of those 6 days outside(still no car mind you). I'm completely disappointed in the experience I've had and honestly just quitting the Volvo brand after being so let down. Take your money to another brand. More

Purchased my car from this dealership on 10/1/22. Today is 6/24/22. This dealership has sold me a car without the title in their possession. I have been contacting them every month since then and the Today is 6/24/22. This dealership has sold me a car without the title in their possession. I have been contacting them every month since then and they are not helpful at all. I’m driving with an expired temporary plate. I got stopped by the police and received 2 warnings and received an email from the lender requesting to find my title. This is so Unacceptable! More

should be zero stars - loyal customer for 25 years - had an appointment to have the oil changed at 9:30 - arrived just after 9:00 waited for the service advisor who when it was convenient for him to talk wi an appointment to have the oil changed at 9:30 - arrived just after 9:00 waited for the service advisor who when it was convenient for him to talk with me told me they would need the car overnight. For an oil change???? he became visibly frustrated that I did not think that was reasonable and stated he would attempt to have the service started within two to two and one half hours. I will never darken the doors of this unprofessional establishment and have directed my wife to do the same. Interesting that a call to Rickenbaugh Volvo I was told it would not take longer than an hour and it costs $50.00 less than mcdonalds. Further I called the shop that services my BMW and Porsche and they were more than happy to service a Volvo - that shop and Rickenbaugh understand customer service - Mcdonalds clearly does not More

Still haven't received my title? ?? No contact from these guys whatsoever. I made my mistake in November of doing business with these guys and its March now. Please send the title ?? No contact from these guys whatsoever. I made my mistake in November of doing business with these guys and its March now. Please send the title so I can take the reminder off of my calendar to trash your business every month! More

Spent $97K on a new car. It Broke twice in a month. I rented a car for a month and they will not pay for the rental. General Manager and service manager are useless. rented a car for a month and they will not pay for the rental. General Manager and service manager are useless. More

I've always trusted my 2002 Volvo S60 to service mechanic Brandon R. He is like a son to me. Brandon R. He is like a son to me. More