McDonough Nissan - Service Center

Immediate service especially great because I did not have an Very good service Clean in the waiting area Refreshment a plus Discount given on service Friendly employees Car wash with service well appreci Very good service Clean in the waiting area Refreshment a plus Discount given on service Friendly employees Car wash with service well appreciated Friendly customers More

Lack of communication I had to update my phone number 3 times before it was finally done to include talking to the service manager Brian. Finally Shelby changed it after I I had to update my phone number 3 times before it was finally done to include talking to the service manager Brian. Finally Shelby changed it after I inquired about the current number. This time I had to call and find out my part was in after several weeks. When I came in to the shop to replace the part Elvis was helpful. I left the car and within a few hours Elvis called and the cashier called saying my vehicle was ready. Maybe from now on service will be more reliable as they were this time. More

Great Service Alex Clarke is fast, efficient and very professional! He takes me back right away and has me in and out in no time. He’s great! Alex Clarke is fast, efficient and very professional! He takes me back right away and has me in and out in no time. He’s great! More

Customer service is everything!! Jerry is the epitome of a great worker. He always greets us with a smile and He keeps up with the services my daughter needs for her car. I just want Jerry is the epitome of a great worker. He always greets us with a smile and He keeps up with the services my daughter needs for her car. I just want to thank him for making sure my daughter makes it back yo college safely. More

Oil Change Jeril immediately approached was friendly and caring. He offered great service and invited me to his office and was courteous and typed up the order p Jeril immediately approached was friendly and caring. He offered great service and invited me to his office and was courteous and typed up the order promptly. More

Lazy Service Members My wife was present. She informed me the service was terrible. The informing and/or recommendation of additional service was not provided until afte My wife was present. She informed me the service was terrible. The informing and/or recommendation of additional service was not provided until after the fact. Lack of customer service and updates regarding the vehicle left her with a bad taste in her mouth and obviously she wasn’t the only one due to she could not speak with the service manager due to other customers who were in the same situation and showing their displeasure with the service to the manager. More

I would recommend the service only!!! Bryan the service manager made sure we were satisfied because I had a horrible experience with the sales department. The sales department is on worrie Bryan the service manager made sure we were satisfied because I had a horrible experience with the sales department. The sales department is on worried about the sell not the customer satisfaction. More

Great The process was fast and painless. I was a walk in and I felt like I set an appointment for how quick it was. Staff was amazing and refreashments were The process was fast and painless. I was a walk in and I felt like I set an appointment for how quick it was. Staff was amazing and refreashments were great. More

Patience Timely Above Average I came in for a recall procedure. Alex told me that if I came in Nissan would fill up my gas tank and detail my car. He kept his promise and after I r I came in for a recall procedure. Alex told me that if I came in Nissan would fill up my gas tank and detail my car. He kept his promise and after I recived my services, my car returned to me in superior condition! While I waited in the lobby, staff were answering my questions and one gentleman offered me an umbrella to go outside. The detailer made me want to give him a hug but he was real quick and I didnt see him afterwards. It felt like I sat in a brand new car again! I love this Nissan McDonough location and I always reccomend people to your company. You all are more than just a car dealership. You are family and I mean that with all that's within me. -Love The Curry's More

Pretty enjoyable Did a great service...had to come back because they forgot to fix my arm rest, however. guys in service area aren’t very friendly when you walk in...r Did a great service...had to come back because they forgot to fix my arm rest, however. guys in service area aren’t very friendly when you walk in...red head from where the work is actually performed was the most helpful and friendliest. Stood around for awhile without a simple hello. Paying $400+ each visit and having owned my second Nissan warrants better customer service than that. Work on car was good though! More