McFadden's Friendly Motors

McFadden's Friendly Motors responded

Thank you for sharing your experience. We appreciate your recognition of our timely service and thorough inspection at McFadden Friendly Motors.

McFadden's Friendly Motors responded

We appreciate your feedback and are glad to hear your key fobs were handled quickly. We understand the inconvenience regarding the loaner vehicle and appreciate your patience. Thank you for choosing McFadden's Friendly Motors.

McFadden's Friendly Motors responded

We're glad to hear that you appreciated our team's assistance at McFadden's Friendly Motors. Thanks for the positive feedback and take care.

McFadden's Friendly Motors responded

Amanda, your Mother purchased a 2010 Nissan Altima with 165,000 miles on it on October 7th of this year. We sold the vehicle as-is, no warranty expressed or implied. The buyers guide on the window stated the vehicle would be sold as-is. On 4 separate documents it clearly stated that we were selling the vehicle AS-IS, No Warranty Expressed or Implied. Your Mother reviewed and signed all 4 documents. When you called last week, I did offer that if the car where brought to our facility that we would discount the cost of the repair. You stated, the vehicle is in Grand Rapids. You got an estimate to have the transmission replaced for $6700 from a service center in the Grand Rapids area. I stated that we would work with you to save some monies from that estimate, as a good faith jesture, even though we did sell the car "as-is". You called back earlier this week and said you had an estimate to have the transmission rebuilt for $3650. I told you it sounded like a fair price that the other facility was quoting to rebuild the transmission. We don't rebuild Nissan transmission, so I told you it sounded like you got a fair price and I encouraged you to have that shop repair the transmission. We have sold cars in our community for 50 years. You can not do that by treating customers as you imply we do in your review. We did not take advantage of your family. a 14 year old vehicle with 165,000 miles had a mechanical failure. It's disappointing to everyone that this took place, but we did nothing wrong. We did not misrepresent the car. We clearly stated the terms of the sale and did not push your Mother to buy it.

McFadden's Friendly Motors responded

Reagan and Jeremy did apologize for the cleanliness of the vehicle and offered to get it dialed in before you would have left with it. There was a clip / fastener on the front bumper cover that was missing. This being a 65,000 mile vehicle, 1 clip of a dozen that fasten the bumper cover on the bottom side of the bumper cover that isnt visible unless you get on your hands and knees, did not draw the attention of our service team as it was not loose or drooping. Given the chance to correct these two concerns we would have, but you were not willing to allow us that opportunity to do so, all of which would have been done while you were wrapping up the paperwork.

debbie.gauden responded

1. " 1 clip of a dozen that fasten the bumper cover on the bottom side of the bumper cover that isnt visible unless you get on your hands and knees,"--- I'm not even a professional detailer or service team. I can promise you I WOULD NEVER get on my hands and knees for anyone and it was noticeable immediately upon approaching the car. 2. Couldn't wait? I drove 3 hours=shouldn't have to-every effort should have been made to get me in and out asap. 3. I have sold cars with over 100,000 miles as a private owner and I can guarantee it was cleaner than a new car because I have pride in what I attach my name to. 4. Why should you be 'given a chance to correct' something that shouldn't even have been an issue in the first place? red flag. 5. "It's a used car"-please see #3. 6. If the most basic of elements aren't addressed when the appointment was made two days in advance, what issues are being hidden that aren't readily visible? I am the biggest advocate of small, family owned businesses - and deliberately choose to do business with them over corporate America as much as I can-- and especially female entrepreneurs. Please do better.