McFarland Ford

The worst experience I've ever had at a dealer. It's very unfortunate because I was ready to do a deal. However, we got put with John, and from the get-go go he was over the top pushy and condescen It's very unfortunate because I was ready to do a deal. However, we got put with John, and from the get-go go he was over the top pushy and condescending. As soon as I pulled up, he was outside smoking a cigarette, watching me get out of my car, and before I was even out, he yelled to ask who I was working with. Unfortunately, I didn't have a salesperson yet, so he came right over to me as I was attempting to get out of my car. He leaned over me without even asking, so he could take a picture of my mileage, pushing himself between my legs and the dashboard. Immediately, I was uncomfortable. Then he started with financing questions. I was there with my 3 children and both my parents. I made it clear I wasn't wasting time with my kids in tow, and wanted to see the vehicle to ensure it was large enough before any further discussion. He kept asking for my registration and then waved for us to follow him to his desk. Immediately started with the personal finance questions AGAIN, and I AGAIN reminded him I wanted to put eyes on the vehicle first. He would not budge from his desk. This went back and forth until my mother actually had to step in and say flat out, "Bring the car for her to see before she answers your questions like she has asked." He then did, however, as my family was trying to talk and look the vehicle over, he climbed in the front seat and sat there. He tried talking to my kids (8, 11, 14) about their thoughts, being completely pushy and unprofessional. I asked repeatedly to please give us a moment to discuss as a family- he would not leave and just kept spouting out personal questions while we tried to talk. Every question one of my family members asked, he would talk over me, yet he was misinformed on all his responses. I commented to my parents about how there was no navigation, and similar vehicles for less money have navigation. He then told me that not all cars have navigation and kept speaking over me, saying that everyone just uses Apple Maps. I pointed out how not everyone has Apple Maps, but he was adamant that most cars do not offer navigation. Navigation isn't a deal breaker for me at all, but he was so condescending about it. As much as it was 150% awkward, rude, and uncomfortable, I decided to go in and attempt to make the purchase. He took my keys and said he gave them to his manager to assess the trade-in value. I didn't think he could be more pushy and unprofessional, but he was. He kept pumping me for information, and I said flat out, I'm not giving you any information until I know the trade-in value. He would not stop. He was pushy and, quite frankly, talked to me and my mother like we knew nothing because we are women. He then kept asking about my credit score. I told him it was fine and I'd discuss that later. He goes Oh, good, then you have a 900? I said there is no 900 credit score, that would be a FICO score, but he assured me I was incorrect and he sees 900 credit scores, and if mine is decent, it must be 900. My mother told him to stop being so rude and harassing us because she works in finance, and both of us have purchased multiple cars. He kept badgering both of us repeatedly in such an unprofessional way, we got up to leave. We asked where the keys were, and he handed them to us! So the entire time he claimed the manager was out there assessing the car while he badgered us, it wasn't even true! He had the keys that he supposedly went to give his manager about 20 minutes prior! Never have I ever been treated like this, and the fact that he was treating my elderly mother like that as well is absolutely disgusting. Since I walked out, he has been calling and texting, and not one apology, just more nonsense he spewed while we were there; I actually had to block his numbers. I would never step foot in a dealership where he is present again. More

8/21/2025. I entered the dealership and was met at the door and connected with Anthony the sales representative. My challenge to Anthony was I purchased a car I entered the dealership and was met at the door and connected with Anthony the sales representative. My challenge to Anthony was I purchased a car three weeks earlier in under two hours, and I wanted to be in and driving away with a New F350 that Saturday at 2 pm in under 3 hours. Anthony started the timer on his cell phone. Anthony showed me four F350 and covered the details of each indepth and focused on my needs as a buyer. During the process, Anthony shared his prior military service with me. I was dealing with a fellow veteran. With Anthony’s help, I decided which F350 was right for me….in 43 minutes according to Anthony’s phone. We quickly agreed on a price and began the paperwork prep process which took 75 min. We finalized documentation while the vehicle was gassed and prepped. Anthony surrender the keys to me after pulling my new ride up to the front door, washed and warming up. I passed along my appreciation to Anthony and the Sales Manager for the prompt, courteous and streamlined service they provided over the past 2:40 h. Anthony at McFarland Ford in Exeter NH, Thank you again for a great buying experience and helping me locate the 2025 F350 that left the factory with my name on it! More

Justin Sullivan is the best. He made sure we had all the info we needed to make decisions on repairs. The work was professional and he was very courteous. They arranged the pick He made sure we had all the info we needed to make decisions on repairs. The work was professional and he was very courteous. They arranged the pick up and delivery at no additional cost to us. I will use him again. More

THIS DEALERSHIP JUST REFUSED TO PROVIDE WARRANTY SERVICE ON MY F150 BECAUSE I LEFT THEM A BAD REVIEW. COMPLETELY UNETHICAL! A FEW MONTHS AGO, I HAD PARTS REPLACED UNDER WARRANTY. WHEN ASKED TO LEAVE A REVIE ON MY F150 BECAUSE I LEFT THEM A BAD REVIEW. COMPLETELY UNETHICAL! A FEW MONTHS AGO, I HAD PARTS REPLACED UNDER WARRANTY. WHEN ASKED TO LEAVE A REVIEW, I DID NOT LEAVE A GOOD ONE. BRANDO, THE SERVICE MANAGER THERE, CALLED ME TO ASK ME TO EDIT MY REVIEW. I REFUSED. NOW THAT I NEED THE SAME WARRANTY REPAIR RE-WORKED, McFARLAND FORD IS REFUSING TO DO IT BECUASE OF THE BAD REVIEW I LEFT LAST TIME. A GOOD DEALERSHIP DOES NOT OPPERATE THIS WAY. McFARLAND FORD IS NOT A GOOD DEALERSHIP. More

I recently had the pleasure of purchasing a 2024 F150 XLT Hybrid from McFarland Ford in Exeter, NH, and I can’t speak highly enough about the experience! From start to finish, the professionalism and dedicat Hybrid from McFarland Ford in Exeter, NH, and I can’t speak highly enough about the experience! From start to finish, the professionalism and dedication of Sales Consultant Fernando Andrada and General Sales Manager Jason Ose were outstanding. I arrived at the dealership on a Friday evening around 5:00 PM—just an hour before their official closing time. Despite the late hour, Fernando and Jason made sure my needs were their top priority. They stayed well past closing, working until 8:00 PM to ensure the deal was structured correctly and that I was completely taken care of. Their commitment to customer satisfaction was evident in every step of the process. Fernando was knowledgeable and attentive, answering all my questions about the F150 Hybrid, while Jason went above and beyond to secure a deal that worked perfectly for me. If you're in the market for a vehicle and want to work with a team that truly values your time and business, I highly recommend McFarland Ford. Fernando and Jason are shining examples of professionalism and excellent customer service. Thank you both for making this such a smooth and enjoyable experience! More

Longtime ford owner. Went in to negotiate a sedan. They came back with a higher than expected monthly payment. I said I was looking to lower the monthly payment and they Went in to negotiate a sedan. They came back with a higher than expected monthly payment. I said I was looking to lower the monthly payment and they said the only way they could do that was to lower the price of the car or lower the interest. The salesman Angel said he would go ask if they could do that and how much was I looking to lower it. I asked him if they could knock 3000 off the asking price. The original price was a little over 25k. The manager Bruce Sellar came back over and sat down, upset from the jump. He asked why I would even ask for that, which surprised me. (Moments before they asked me what I was looking to do) I said at that monthly payment, (543 for 66 months) the interest and principal would be 10000 over the asking price for the loan. He said “then pay cash, people buy houses all the time and pay interest.” He said I was “silly for even asking for that” and tried to convince me that it was completely useless to go from dealership to dealership asking for that kind of discount. Not sure why he assumed any of that. Not a good experience. Super unprofessional response to asking for different numbers rather than countering or just saying they can’t meet that. More

There I was - in desperate need of reliable transportation for my ride had long ago despaired to the cruel conditions of my early twenty’s and toddler parenthood. I crossed the threshold of the transportation for my ride had long ago despaired to the cruel conditions of my early twenty’s and toddler parenthood. I crossed the threshold of the dealership and like an angel amongst rubble, Rachael stood triumphant. She beckoned me closer, “My child,” she said - “come in, for I can give you a great rate and fixed APR”. Doves flew from underneath her desk and the angelic gospel choir came out from the walls- unphased by the now seemingly unreliable structural integrity of the walls - singing hymns and encouragement of this too good to be true car. “Come my child, let’s take a test drive”. No sooner did the ignition turn than did my heart melt into the idea of owning this beauty. Gorgeous interior, comparable mileage , and wonderfully smooth on the treacherous 101. I was sold. Efficiently, we traded my 2010 ford for my new to me 2015 firs fusion and off into the sunset I drove, ready to battle and overcome even the most daunting of drives. Doves not included with the car. Whole team was great, they really sold me with the gospel gowns and attire. More

Rachel was super helpful all the way through the process. Highly recommend McFarland Ford in Exeter NH! Highly recommend McFarland Ford in Exeter NH! More

Wonderful sales rep Steve McCathy was knowledgeable and made the experience of purchasing easy. Felt like we had be well served by him and also made a friend. Had to go back to adjust names on the title, made the experience of purchasing easy. Felt like we had be well served by him and also made a friend. Had to go back to adjust names on the title, Steve was great but Joe in finance not so much, wrong side of the bed I suppose. Bless you Joe to have a better attitude. More

The team at McFarland Ford was amazing to deal with during our recent purchase of a 2024 Ford Explorer Limited. Our salesman Steve McCarthy made us a feel comfortable and heard when we expressed concer during our recent purchase of a 2024 Ford Explorer Limited. Our salesman Steve McCarthy made us a feel comfortable and heard when we expressed concerns regarding price. We had been to other dealerships and it was a big difference the moment we walked through the door. I never felt pressured or harassed to buy even after leaving the dealership the first time. This is my second Ford Explorer from McFarland and I am now a forever customer thanks to Steve and the entire team! More