After shopping at another dealer, we spoke with David Friedman at McFarland Ford. We were promised the exact same vehicle we were looking at at the other dealer, for less than they'd quoted, plus we'd get a backup camera. The other dealership told us they were lying, but we assumed they just wanted our business. We drove over, and ended up buying the vehicle without actually seeing it because it wasn't on location. Before signing, we asked (as we'd done multiple times) what the towing capacity was. We were assured it would be 8500 lbs. We then found out that this was not going to be the exact same as the other truck, because it didn't have the tow break installed, so we would have to pay even more to install what should have already been installed. After getting the truck, I happened to call Ford, who ran the VIN and told me this truck has a towing capacity of 7500 lbs. I called the dealership back, expecting them to do something, ANYTHING, to make this right. They did nothing. Instead we were repeatedly urged to break our warranty by towing the 8500 lbs because "it can handle it". I was even put on the phone with another customer (how unprofessional) who said he tows more than his warranty allows and it's fine so we should do it. We spent days trying to get it figured out with them. The GM told me there was something that could be installed, Leaf Springs, that would help this, but refused to do it for us. The only option they gave was for us to trade it in, and buy a new truck, refusing to give us value on the truck because it was now 'used' since we'd owned it a matter of DAYS. They did some calculations and this would cost us another 5 thousand dollars. In the end, we couldn't tow what we needed cross country for our move, and as a result I ended up having to get rid of even more of my belongings, which had already been narrowed down to only the things that truly and deeply mattered to us. McFarland Ford really screwed us on this one, and they don't give a crap. The last time I spoke with them, the GM said he'd call me back, and never did that either. I wouldn't recommend this dealership to anyone who expects to get what they've been promised. As for us, we now live in New Mexico, with a truck that isn't what we wanted to buy. I will spend the rest of my life bad-mouthing not only McFarland Ford, but Ford in general, because in all the times I called them they refused any recourse on our end because each dealership ''is independently owned". I have never been more disappointed in a company in my entire life. I've already slammed this dealership on Google, and fully plan on distributing it to any and all review sites I can find, so hopefully no one else has to spend over 30 Grand being lied to. The truck is operational and all, but because of how we were treated, we will never buy another Ford again as long as we live.