McFarland Ford

We were looking for a used Explorer XLT and found exactly what we were looking for at McFarland Ford. We met with Scott Herman on a Saturday and he showed us a car that fit what we were looking for. We wer what we were looking for at McFarland Ford. We met with Scott Herman on a Saturday and he showed us a car that fit what we were looking for. We were not sure so we took the night to think about it. We returned the next day and Scott met us there. We test drove the car and Scott came up with an amount for our trade. There was no pressure at all and the deal was an easy one. He was very personable and professional. People say car shopping is a terrible thing but our experience was very pleasant. We plan on returning and dealing with Scott in the near future for our next purchase. We love our Ford Explorer. More

Routine service. Wanted to get in and out quick. Everything went well. Took me in on time. As always Todd and his crew did a great job. Everything went well. Took me in on time. As always Todd and his crew did a great job. More

My wife and I were nearing the end of an existing Ford lease and were looking to lease a new C-Max Hybrid to replace our Escape. When we arrived at the dealership we were met by Steve Price from sales. S lease and were looking to lease a new C-Max Hybrid to replace our Escape. When we arrived at the dealership we were met by Steve Price from sales. Steve had worked with us on our prior lease and had been very helpful in our choosing the right car for our needs. So we wanted Steve to to help us get into a new lease. He had a new C-Max Hybrid there on the lot and explained the differences between the model lines. Once again we were very satisfied with his knowledge of the car and its features. But unfortunately the model we wanted (SEL} was not available on the lot. Steve and Chris Lane the Sales manager tired to find us the exact model color and features we wanted but could not find an exact match. They suggested that we order a vehicle from the factory so we could get the car exactly the way we wanted. So we ordered our new C-Max instead of compromising on something near what we wanted, unlike other regional high volume dealers who just want to clear their lot of cars. It was refreshing to know that the staff were more interested in our needs then just making a quick sale. During the ordering and building phases of our New C-Max we were kept informed of the progress of the build and the expected delivery date. When the car arrived, a week ahead of schedule from Ford, they promptly had the car ready for us to take delivery. During the delivery Steve did all the ground work to have the our old Escape exchanged and the new car ready and Mike Martioski the Finance specialist was very helpful explaining conducting the process of the lease. After the paper work was all complete, Steve then was very helpful in making sure my wife and I were very familiar with all the car features before we left the lot. He was very nice in taking the extra time to make us feel comfortable with the car before leaving the lot. We highly recommend the McFarland Ford to anyone who wants prompt courteous service from and professional staff. Joe & Katie H. More

Steve Price was very professional in his presentation of the 2013 Ford Escape. He was very knowledgable of the car and presented all information in a polite and courteous manner. He was very patient with us the 2013 Ford Escape. He was very knowledgable of the car and presented all information in a polite and courteous manner. He was very patient with us who are technology challenged!!!!!! Great job. When we buy our next car, we will be looking for Steve again. Thanks for all the help. More

McFarland Ford in Exeter is a busy, friendly place. Tom Campbell is courteous, knowledgeable and straightforward. In discussing the different Ford models that I was considering, he was able to tell me deta Campbell is courteous, knowledgeable and straightforward. In discussing the different Ford models that I was considering, he was able to tell me detailed information as well as general characteristics of the automobiles. He is low key but enthusiastic about Fords and their qualities. No pressure to buy one or another. Equally easy in explaining leasing options. All in all it was an easy/pleasant experience and I was extremely pleased to be initiating what I hope will be a long and wonderful relationship with the dealership. Sue McFarland is an exceptional leader of the dealership. She is in charge and knows every part of the business. It is a pleasure to do business with her. Katherine H. Southworth 12 June 2013 More

I’m writing to acknowledge Todd Bergeron for his excellent work as a service advisor. I’ve been coming to McFarland Ford for many years and have received great service from past advisors, but Todd excellent work as a service advisor. I’ve been coming to McFarland Ford for many years and have received great service from past advisors, but Todd has consistently exceeded my expectations. Todd is always pleasant, very professional, and goes beyond what’s required to assist customers. For example, this past Thursday, my son, Ed, and I were in with his ‘05 Focus (purchased there!) for an annual inspection. Ed travels from Bow to have his service performed at McFarland Ford – namely because there is a deep sense of trust in Todd. The inspection revealed that the rear bumper support had deteriorated so badly that it had to be replaced. When Todd called with the news, he was able to propose a solution that would allow repair of the car while offering my son some real savings. I know Todd could have pushed for a more expensive solution, but he understood our plans with the Focus and worked around that – which is what I’ve come to expect of Todd. Todd’s excellent service has also been evidenced whenever I’ve purchased tires or scheduled appointments for repairs. I’ve had all my service needs taken care of by Todd – not only for the ‘05 Focus, but for an ‘04 Taurus and ‘03 F 150. He’s always thorough in his research and provides several options for my consideration. When it comes to inspections, Todd is thorough in explaining the inspection results, advises what has to be repaired to obtain a sticker, and also identifies items that will require attention in the near future. My entire family has complete trust in Todd’s work and he is the reason we continue to return to McFarland Ford. More

I worked with Cris Lane on making a decision on whether to wait for a 2014 or purchase a 2013 GT5.0/CS in stock - He was very helpful in showing me the plus side of getting the CS based on re-sale value of to wait for a 2014 or purchase a 2013 GT5.0/CS in stock - He was very helpful in showing me the plus side of getting the CS based on re-sale value of the cars and my cost. - Since after 2014 Mustang will be changing the appearance I purchased this car not only for now but as a investment. We were able to reach a price that worked for both of us and one I thought fair. He always followed up in a very timely manner either by e mail or phone. Basically if not for Cris I am do not think I would have purchased the car. Upon delivery Joanne was ready to take me through the car - When I arrived she had the plates removed from my old car and was waiting for me. That was really great since I was on a tight timeframe that day. She was a real pro at showing me sync and other features. She even volunteered to come to my house to set up the garage door opener - Now that is commitment and service. I am going to schedule a session for my wife with her and I am sure she will get the same results. Finally after driving the car for 3 days now, I can say it is on a par to my 2013 X3 BMW and as would be expected has a significant performance advantage - i guess the only downside is I will not be buying another Mustang Unless they revert back) since I am old school and love the present body style Great Job Ford and the McFarland Team Hats Off!! More

I just purchased my second Ford F150 from this dealership. I traded in my older F150 and bought a new 2013 that was ordered about 8 weeks ago and arrived even faster than expected. I worked with dealership. I traded in my older F150 and bought a new 2013 that was ordered about 8 weeks ago and arrived even faster than expected. I worked with Don Perry in service with my trade, and Francesco in the body shop. Both were a great help with my older F150, and Chris Lane helped me special order my 2013 F150 Lariat and gave me a fair price on my trade. Overall I am very happy with my 2nd F150 purchase at McFarland Ford. I would recommend this dealership. More

How many times do I give them the benefit of the doubt? Ever since Frank Montmarquet left as service manager (he was the best) there has been a steady decline in service. One time the new service person a Ever since Frank Montmarquet left as service manager (he was the best) there has been a steady decline in service. One time the new service person added all these items to be done but it was $400 more than what another dealer (Portsmouth Ford) did the work for. I considered doing the work with McFarland but the last few times I had service I couldn't discern what was needed vs what was nice to have. You know when the service manager cares and I was feeling no comfort from a take-it-or-leave-it attitude of the current guy. I have patronized this dealership for over 20 years (4 Taurus wagons a Taurus sedan, a Focus and a Fusion). I had to get an oil change and transmission service today (Saturday 8:00am) so I thought it would be simple thing to give it another try. I called and asked for service. They sent me to voice mail. I called back and asked to be sent again to service and they said the guy in service was on the phone and asked if I wanted to leave a number for a call back. I went to Portsmouth Ford, drove in and they had two service managers welcoming me. They not only took care of the service but they did an alignment and did it immediately. McFarland Ford wasn't like this before. There has been a change and since Frank has left I am sad for this family business. In another event I suggested my son (who lives two hours away in RI) scheduled service only to get there and be told they didn't have the parts. He asked them to order them and for the following two weekends he drove back up to have the service done only to find that they hadn't ordered the parts! WOW! He gave them three opportunities. His third appointment was a Saturday. He came back up and found they still couldn't do it because they didn't do that kind of work on Saturdays. OMG! If you were trying to alienate a customer you couldn't have done a better job. I am disheartened and sad. Not only for my son but it is sad to see a family business fade. I grew up in a family business and I wring my hands over things like this. If I was the owner I would want to know about things like this. I just called trying to find the old service manager, Frank. I wanted to make sure I wan't missing something. They told me he was long gone and I guess I am too. More

Purchased a used vehicle 8/31/12 Over all a good Purchased a used vehicle 8/31/12 Over all a good vehicle. For some reason there was a squeaky noise under the vehicle. Yes very noticeable. We kn Purchased a used vehicle 8/31/12 Over all a good vehicle. For some reason there was a squeaky noise under the vehicle. Yes very noticeable. We knew that we were purchasing the vehicle as is, but wanted to know what was causing the noise. The Service department said it was from the shocks. Nothing major. We ended up bring back the vehicle to have the e- brake adjusted as we had to pull all the way up for it to hold as the vehicle is a standard this is important. We were told that it met the specs and we ended up paying for them to adjust the break. Once again asked about the noise. We were told it was from the shocks. Called the next day and spoke to Todd who was very short with me. I'm sorry for bothering you Todd. We took the vehicle to another service department . The noise was from An unsecured break cable, swaybra links and front stablizer links. Happy to say that there is no noise now:) I called and spoke with the service manager today Don Perry. I went over everything with him and he could not believe that a break cable could cause noise, but could understand that a swaybra link could cause noise. I wanted to just let him know that we were not happy with his department. Its a busy place I understand that, but they pride themselves in taking care of their customers. Don was nice and just brushed me off nicely. I did explain that we would not using their service again. The dealer/Service Department that we took the vehicle was Clakr& White in Newton, Mass. Also recommend Port City Chrysler Dodge in Portsmouth, NH More