Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McFarland Ford of Rochester
Rochester, NH
624 Reviews
The team at McFarland Ford of Rochester would like to welcome you to our dealership in Rochester, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Rochester, you can always count on the professional technicians in our Ford service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Rochester count on the high-quality vehicles and services found at McFarland Ford of Rochester, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 624 reviews
January 20, 2024
Awesome service and they were very helpful with all my questions and concerns. Would highly recommend anyone looking for a vehicle to visit them. questions and concerns. Would highly recommend anyone looking for a vehicle to visit them. More
by Arielmentor311
January 20, 2024
Ben took care of all of our needs and helped us to get our best deal! His never ending font of optimism was very refreshing, as was his upbeat attitude! Highly reccomend Ben!!! our best deal! His never ending font of optimism was very refreshing, as was his upbeat attitude! Highly reccomend Ben!!! More
by Steve Page
January 19, 2024
Service was amazing done fast very polite and professional would recommend this dealership they are aiming to please professional would recommend this dealership they are aiming to please More
by DSUPERBERGERON
Verified CustomerJanuary 19, 2024
Price was what I expected. The difference is now, under the new ownership, my F-250 oil change and tire rotation was an hour or less. Great job and thank you to all of the folk The difference is now, under the new ownership, my F-250 oil change and tire rotation was an hour or less. Great job and thank you to all of the folks there. More
by chucka1948
Employees Worked With
January 18, 2024
I think the Service Dept is getting to know it's regulars. As time passes, it will become better as they learn their customers preferences. regulars. As time passes, it will become better as they learn their customers preferences. More
by COLLEENGULICK4
January 18, 2024
The team treated me wonderfully and kept me informed on work and time frames. Also suggested work that should have been done by the previous service team but was never addressed by them despite my concerns work and time frames. Also suggested work that should have been done by the previous service team but was never addressed by them despite my concerns More
by GMKODIAK
January 17, 2024
I had an appointment for an oil change. The service department took my vehicle in as soon as I arrived. The service was done very quickly and efficiently. I was treated very well and had The service department took my vehicle in as soon as I arrived. The service was done very quickly and efficiently. I was treated very well and had a nice interaction with Dan. More
by rkosbo
Employees Worked With
Dan Bergeron
January 17, 2024
Went in for the state inspection oil change and rotate tires not the problem. Left the dealership engine light came on. Went back to the dealership they put it on a diagnostic machine and told me that the tires not the problem. Left the dealership engine light came on. Went back to the dealership they put it on a diagnostic machine and told me that there was a knock sensor that was malfunctioning. Then they tell me that the knock sensor had registered before 40,000 Mi beforehand. Now it's going to cost me $2,700 to get it replaced because it's out of warranty and nobody saw this problem before. Charging me $166 for the Diagnostics was outrageous and on top of that trying to get $2,700 out of me for something that should have been under warranty $45,000 miles beforehand. Service manager treated me like I was an idiot and do not appreciate it. Then I had to call about now my horn not working. Was working when it went into the dealership not working when it came out. Service manager was going to charge me another $166 for a Diagnostics on that as well I am feeling like your company all wants to do is take money from people and doesn't treat their customers very well especially loyal customers who have been with them for more than 5 years. Going out of your way to help a customer is the best way to keep a customer as well as one that would buy his vehicles from the same dealership. At this point I find that this dealership no longer cares about its customers and only cares about the dollar signs and does not want to take care of the customers with true compassion and understanding and just wants to take money from them again. I don't think I will be back to the dealership ever again I will be buying my vehicles from somewhere else. I feel that McFarland Ford does not care about his customers at all and especially the service department. More
by PDK1
Employees Worked With
January 16, 2024
I bought a new 2021 ford f350 there when it was Rochester ford now McFarland Ford. The clock spring in the steering wheel was making a clicking sound with 35160 miles on the truck it was brought in on 2-10-2 ford now McFarland Ford. The clock spring in the steering wheel was making a clicking sound with 35160 miles on the truck it was brought in on 2-10-23 the clock spring was replaced under warranty. Less than one year later it’s making the same clicking sound in the steering wheel and was brought in on 1-11-24 with 47,236 miles I was told very rudely when I called on 1-9-24 that I was 2 miles past the 12,000 mile warranty on there service warranty. I think it’s a complete embarrassment for ford and McFarland ford service department that my truck is going to need a third clock spring with 47,236 miles on it.When I told the service person I was very unhappy about it he rudely replied we thank you for that. And I said I will never buy another vehicle there he also replied we thank you for that also. Pretty bad business I’d recommend never going there for anything!! More
by jrguycon
Employees Worked With
Dan Bergeron
