McFarland Ford of Rochester - Service Center

Great staff great service couldn't ask for better. Looks like they have plenty of inventory. Looks like they have plenty of inventory. More

Outstanding Service from start to finish. Friendly staff along with quality work from the technicians. Friendly staff along with quality work from the technicians. More

If I could give negative stars I would. This involves an insurance claim so I can understand some of the issues involved, but this is beyond understanding. I was told they would handle it This involves an insurance claim so I can understand some of the issues involved, but this is beyond understanding. I was told they would handle it and get back to me. That statement is So far from accurate. I’ve had numerous calls ignored. They once told the adjuster my car wasn’t there..that caused more issues since it was there. I called after all was approved and was told another week and a half. Three more calls to them before someone could tell me status. Well, That didn’t happen, so another week is what I am being told now. As of when my car will be ready it will be a total of 2 months! And I had to rent a car all on my expense. I will never use them again. I will tell anyone willing to listen to me the same thing. Horrible, horrible, awful!!! More

OVERALL SPOTLESS FACILITY PROFESSIONAL COURTEOUS STAFFEXCEWLLENT COMMUNICATION SKILLSFROM SALES TO SERVICE TO MANAGEMEN WOULD DEFINETLY RERCCOMMEND THISDEALERSHIP RALPH L VERY PLEASED AND THANKFUL S STAFFEXCEWLLENT COMMUNICATION SKILLSFROM SALES TO SERVICE TO MANAGEMEN WOULD DEFINETLY RERCCOMMEND THISDEALERSHIP RALPH L VERY PLEASED AND THANKFUL STAFF SHOULD BE CONGRATULATEDMatty Z, Don Bill More

Brought truck in 9 months old under warranty and got charged $120 to hook up a vacuum line that got disconnected when it was already on a lift being serviced charged $120 to hook up a vacuum line that got disconnected when it was already on a lift being serviced More

Horrible service Stopped in to make an appointment for my 2014 Mustang to get an nspection air bag replacement and oil change. When my husband dropped the cat off the Stopped in to make an appointment for my 2014 Mustang to get an nspection air bag replacement and oil change. When my husband dropped the cat off the days later he listed each of the service items to be done as well as a request to check the engine for a suspected mouse nest. We called them late in the day to arrange pickup and they told us they had removed a nest in the air intake manifold but that one of the new gaskets was damaged and did we want them to use the old gaskets or recorder a new one. We told them to hold the car and use new parts. The next day we called late in the day again and they said to come and get it just before closing. When we got there, I discovered they had not inspected it or do e the oil change. Said we never told them to do those things. If so, how did they know about the mouse nest? As a way of making it right. Manager offered to pick up vehicle and drive it around to put miles back on it so the computer could be read. (Obviously they had disconnected the battery). He would come to our home and pick up the car the following day around noon. Next day, no show. Called them at 2:30 and said we were bringing it in and wanted a temporary sticker on it and we would put the miles on it ourselves. Manager said sure, bring it in a d we'll do that. They couldn't offer to do that the night before??? Anyway, apparently there were enough miles on it for the computer to be read so we got the sticker. Long story short, we'll get the oil changed elsewhere and take it up to Irwins where we bought our Toyota for future service. More

Bad srevice I have been coming to Granite Ford for 3 years for services on my 2014 Escape. In the past I was very happy with the dealer. I made an appointment two I have been coming to Granite Ford for 3 years for services on my 2014 Escape. In the past I was very happy with the dealer. I made an appointment two weeks in advance for a cabin filter, transmission fluid change and spark plugs. They told me about an hour and a half. After 2 hours I asked how it was going. They said another 15 min extra because they had no spark plugs in stock. My response was why? I called 2 weeks ago and told them the service I needed. Then after 3 hrs I asked again and they said the plugs should be here soon. Then they denied telling me 15 min. Then I went to pay and the changed my coolant instead of the tranny fluid. That's when it got bad. The service person said I asked for coolant not tranny. We argued. My point I made to him is that I called 2 weeks ago and he put it in his computer, I have the service details in my calendar also and I went over it with them apon arrival. The service man I was dealing with then got sent away and a nother man took over. He was better but said the dealership is under new ownership and it all new staff and will get better. I will stay away never again More