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McFarland Ford of Rochester - Service Center
Rochester, NH
484 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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484 Reviews of McFarland Ford of Rochester - Service Center
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November 25, 2023
This is my go-to dealership now. Things went a little sideways but they made up for it in spades. They're willing to do things for the customer that other dealerships are not. They'r Things went a little sideways but they made up for it in spades. They're willing to do things for the customer that other dealerships are not. They're one of the good ones. I highly recommend them. They're definitely worth a five star review. More
by Danielle Adams
Verified CustomerEmployees Worked With
Dan Bergeron
November 22, 2023
Service work they performed was poorly done. They put new tires on my truck did not properly balance them so now my truck is shaky and wobbly. I also was using my spare tire before I got my new They put new tires on my truck did not properly balance them so now my truck is shaky and wobbly. I also was using my spare tire before I got my new tires and when they changed them out, they just threw my spare in the bed of the truck, which it rode in the back of my truck for over a week before I had time to re-put it back I bought my truck there and they can’t even put my spare tire bag underneath my bed absolutely pathetic service. That is definitely not how you treat a customer that has bought their last three trucks brand new from that establishment. More
by SJUTRAS32
Employees Worked With
Haley
November 22, 2023
Good dealership to work with . Really impressed with service department and stock of new vehicles. Really impressed with service department and stock of new vehicles. More
by shaunjablonski
November 22, 2023
Outstanding service from start to finish, and they delivered my truck to my house as well delivered my truck to my house as well More
by CHUNK
November 21, 2023
I hardly ever write reviews like this but for this dealership I felt I had to. The people that work at McFarland Ford of Rochester are very special. Everyone there is friendly and knowledgeable. I wou dealership I felt I had to. The people that work at McFarland Ford of Rochester are very special. Everyone there is friendly and knowledgeable. I would not go anywhere else. More
by TIMPALLEN
Employees Worked With
Joe Hempfling
November 21, 2023
Great staff great service couldn't ask for better. Looks like they have plenty of inventory. Looks like they have plenty of inventory. More
by ROBERTBROYER
September 15, 2023
If I could give negative stars I would. This involves an insurance claim so I can understand some of the issues involved, but this is beyond understanding. I was told they would handle it This involves an insurance claim so I can understand some of the issues involved, but this is beyond understanding. I was told they would handle it and get back to me. That statement is So far from accurate. I’ve had numerous calls ignored. They once told the adjuster my car wasn’t there..that caused more issues since it was there. I called after all was approved and was told another week and a half. Three more calls to them before someone could tell me status. Well, That didn’t happen, so another week is what I am being told now. As of when my car will be ready it will be a total of 2 months! And I had to rent a car all on my expense. I will never use them again. I will tell anyone willing to listen to me the same thing. Horrible, horrible, awful!!! More
by Jeannie
Employees Worked With
Haley
January 20, 2021
OVERALL SPOTLESS FACILITY PROFESSIONAL COURTEOUS STAFFEXCEWLLENT COMMUNICATION SKILLSFROM SALES TO SERVICE TO MANAGEMEN WOULD DEFINETLY RERCCOMMEND THISDEALERSHIP RALPH L VERY PLEASED AND THANKFUL S STAFFEXCEWLLENT COMMUNICATION SKILLSFROM SALES TO SERVICE TO MANAGEMEN WOULD DEFINETLY RERCCOMMEND THISDEALERSHIP RALPH L VERY PLEASED AND THANKFUL STAFF SHOULD BE CONGRATULATEDMatty Z, Don Bill More
by Critter
Employees Worked With
Matty x, don bill
