McGavock Nissan Lubbock

Friendly very professional courtesy service. Very informative on the service being performed on your vehicle. Luis Martinez is always top notch Very informative on the service being performed on your vehicle. Luis Martinez is always top notch More

Very conscientious in their effort to correct a failed software download initiated by Nissan corporate that, by the way, rendered my Rogue backup camera/entertainment console non-functional. Orlando Estr software download initiated by Nissan corporate that, by the way, rendered my Rogue backup camera/entertainment console non-functional. Orlando Estrada, McGavock service writer, worked tirelessly for a month along with Gilbert Arguello to locate a new part which, for some reason, was not in stock anywhere through Nissan U.S. More

I had a good experience with this dealership. They had the exact vehicle I needed and for the price range that worked for me. They had the exact vehicle I needed and for the price range that worked for me. More

McGavock provides us with courteus service and comprehensive checks of all important functions of our SUV. They have consistently served us with excellence for the last 10 plus years. comprehensive checks of all important functions of our SUV. They have consistently served us with excellence for the last 10 plus years. More

McGavock Nissan always provides great friendly customer service. Brad McClintick is always very helpful at all times. service. Brad McClintick is always very helpful at all times. More

First before I write my review regarding the service department I need to make clear the purchase of my pre-owned 2017 Rogue in August of 2021 was a dream. I wish I could say taking the Rogue in for department I need to make clear the purchase of my pre-owned 2017 Rogue in August of 2021 was a dream. I wish I could say taking the Rogue in for issues have not been. The day I picked up the Rogue the trim on the driver's side window broke off. When I took it in after I returned from my Daddy's funeral the service employee saw it and said it was because I went through the car was. I never had a chance to wash it because I just picked it up to show my my. So I had to pay out of pocket to get the trim replaced. Not long after it was replaced it started coming off so I took it back. The same service employee said again it was because of using the car wash. I told him that it shouldn't be doing this and you shouldn't have to be so careful and I'm sure they don't wash the cars by hand at the dealership. Brad then ordered a new one and was replaced free. However, now it is coming off again. And I'm done talking it to the service department. On August 4th of this year I went to have my oil changed. Luiscame to me during the oil change and brought me the filters from my car. They were dirty and needed to be replaced. This is understandable however once I got home I looked at the invoice and it shows charges for installation which shouldn't be that hard since it was open anyway to take them out. There was also a charge for frigi-fresh, when Luis came to me he stated they place a fragrance in the filter but if I had family members that would be sensitive to the smell it didn't have to be placed on it. I said no it's fine. At no time did he state there would be a charge!!! This service departments goal is to charge for every little thing even when you have a warranty even to check to see if there is a problem with your car and to secretly charge. This is dishonest and I no longer trust this service department. Before I go there is one other thing I must address. Before we went on vacation I was at the dealership for an oil change and was told everything was good when they did the 17 point inspection. Brad again was the service employee. However when I was sitting waiting for my granddaughter to get out of school I looked at the check list to find the brakes were needing to be replaced. It was marked in red. I was livid and called the dealership. There is zero excuse for this although they tried to explain it away. I no longer trust the service department to do what they are supposed to do. More

Made the call to McGavock expecting to hear they were charging a crazy mark up on their Pathfinder, like my local dealer. I was shocked and pleased to find $0 markup. They had one of the largest invent charging a crazy mark up on their Pathfinder, like my local dealer. I was shocked and pleased to find $0 markup. They had one of the largest inventories of new cars I have seen in a while. Including 10 or more Pathfinders. Patrick Helm was great to work with. He knew the car well. JT in finance was a straight shooter. No hidden markups or "extras" were pushed on us. Orlando Green stepped in to help with a few last minute questions we had. It was a great buying experience. I would recommend McGavock to anyone in the market for a new car. More

Service I received was quick, efficient & the service guy was happy to get me in & out so I wasn’t late for my other appt. At 6. Thanks. was happy to get me in & out so I wasn’t late for my other appt. At 6. Thanks. More

Greatest car buying experience of my life, absolutely No Pressure, worked with Patrick Helms as our salesperson, has to be one of the best at the dealership. Thanks and really am enjoying my 2020 Murano Pl Pressure, worked with Patrick Helms as our salesperson, has to be one of the best at the dealership. Thanks and really am enjoying my 2020 Murano Platinum More