McGavock Nissan Lubbock

I called ahead to gauge how busy they were. I was told an oil change would take about 45 mins. When I got there, I was told the oil change would take an hour and 45 minutes (the actual time ended up being ju oil change would take about 45 mins. When I got there, I was told the oil change would take an hour and 45 minutes (the actual time ended up being just over an hour). When purchasing my vehicle I paid for the VIP service agreement. The oil change was covered in that, but the air filters are not. I had them replace the cabin air filter this time and they billed me for .8 hours to change it! That's compared to the oil change which they logged .3 hours to. So, I got charged an excessive amount (almost $30) for labor to change the cabin filter (which actually takes a couple of minutes to replace). Needless to say, I won't be paying extra up front for the "VIP" treatment every again. More

Mcgavock Nissan Lubbock has been one of my favorite Mcgavock Nissan Lubbock has been one of my favorite dealers to deal with. I have bought 4 different vehicles in the past and have loved their custome Mcgavock Nissan Lubbock has been one of my favorite dealers to deal with. I have bought 4 different vehicles in the past and have loved their customer service every time I get ready to look at one. Jon and Will the sales people were very professional and awesome to deal with. Thanks More

This car dealership has always gone above and beyond the whole staff from the time you pull into the service bay till you sign you're receipt they are great we need more business of this caliber whole staff from the time you pull into the service bay till you sign you're receipt they are great we need more business of this caliber More

Great first experience with McGavock Service Dept and Brad McClintick. Bought a pre-owned 2019 Frontier at another big dealer who crossed up some wiring after detailing the truck. After MacGavock got i Brad McClintick. Bought a pre-owned 2019 Frontier at another big dealer who crossed up some wiring after detailing the truck. After MacGavock got it fixed, Brad helped me with getting reimbursed by that dealer. Very much appreciate the great advise and customer service!!! More

McGavock Nissan of Lubbock has a very friendly and helpful staff. They help you look for what vehicle you want and not push on you something you don't want. helpful staff. They help you look for what vehicle you want and not push on you something you don't want. More

Very satisfied with the dealership. Logan was very knowledgeable and explained everything about the car. We would definitely recommend your dealership to family and friends!Thank you! knowledgeable and explained everything about the car. We would definitely recommend your dealership to family and friends!Thank you! More

We are returning McGavock Nissan customers and James made the car buying experience a seamless and quick experience. This was our experience the 1st time as well. the car buying experience a seamless and quick experience. This was our experience the 1st time as well. More

McGavock Nissan was an absolute nightmare to work with. I reached out to McGavock through their online inquiry form. Two days passed with no communication. I decided to call and speak to a rep directly and g reached out to McGavock through their online inquiry form. Two days passed with no communication. I decided to call and speak to a rep directly and got Leslie Palacios. She was most helpful in getting all of the information together that I had requested. That is, until the time came that I decided I would buy the vehicle. Apparently, McGavock Nissan is the first dealer in the history of earth to refuse to take a deposit to hold a vehicle for a day or two while a prospective buyer gets funds squared away for wiring, supposedly due to some policy change "related to Covid" (this is malarkey, by the way). This process takes about a day. McGavock was assured and provided evidence that the funds would be available the next morning and it was made explicitly clear that I was ready to buy. Send the paperwork, send the wire instructions, and take a deposit if needed. They refused to do any of the above. They would not take my money, and more than likely because they would prefer to get kickbacks by having someone walk in off the street and finance through them. And yes folks, dealers get kickbacks through financing, service contracts, etc. Dealers can and do manipulate rates within a range banks provide to them. They will gouge you if they think you're good for it and it's clear that McGavock would rather have the opportunity to do this versus working with an out-of-state buyer paying cash. I quite literally did all of the work on my end getting funds in order and setting up shipping, only to have McGavock act in bad faith. To be quite honest, this is not a dealer that deserves my business and, if you're reading this, they probably don't deserve yours, either. If they handle client relations this poorly out of the gate, imagine what they will do after the sale. I have NEVER encountered a dealer so unwilling to work with a customer to make a deal work. This is not an operation that conducts business with integrity and if you're in the market, you should think long and hard before doing business with them. UPDATE: Wow......hard to believe this experience could get any worse, but apparently if you issue McGavock a challenge to do worse, they go straight to "Barney Stinson" mode. It was clear that my sales rep, Leslie, had been instructed to cease communication with me midway through the day yesterday all because I was asking them to hold a vehicle on a deposit for A DAY. So I decided to call and speak with someone at the dealership on my way home and see if we could get things worked out. Enter Will Hockett: Possibly the single worst candidate for employment in a customer-facing role of any kind. Will answers and I briefly explain why I'm calling. I voice my bewilderment that they are unable to do what pretty much any other reputable dealer in the country can and has done for decades, but if the truck is available and he will send me the wire instructions, we can work it out. His response: "Well, that's our policy." Just know, Will is a "POLICY guy." I bluntly replied that "that may be your policy, but your policy is stupid." Will's response.....CLICK. WOW. I call again and he informs me they don't want my business and threatens to report me to "the authorities" for "harassment" if I call again. Will....you conference me in on that phone call when you make it because I could use (another) good laugh. Bottom line, if you're looking at their inventory from any distance, be aware that they will offer no assurances to you that the vehicle will be available when you get there without you wiring the FULL PURCHASE PRICE in advance. No deposits. For me, there was no guarantee that they would not have the truck sold by the time my wired funds settled, essentially putting thousands of dollars in their pocket with ZERO recourse. I offered them an opportunity to make things right and they doubled down on stupid. This morning....new dealer. And guess what....they have no issue with taking a deposit for a hold. Imagine that. What a totally and utterly avoidable cluster, McGavock. More

Rantrell was very energetic, friendly and easy to work. I would recommend him to anyone who is looking to buy a new vehicle!!! He takes care of his customers!!! would recommend him to anyone who is looking to buy a new vehicle!!! He takes care of his customers!!! More

Kendall listened. I took a list of needs and searched to meet them. There was a warm positive atmosphere that made any necessary waiting easy. The closing was smooth...and fast. meet them. There was a warm positive atmosphere that made any necessary waiting easy. The closing was smooth...and fast. More