McGavock Nissan Lubbock

Was told my oil change would take an hour and 15 minutes to an hour and a half. Took nearly 4 hours. Was told that I was left a message and texted That my car was done. I did not receive either of these and to an hour and a half. Took nearly 4 hours. Was told that I was left a message and texted That my car was done. I did not receive either of these and no missed calls on my phone. Maybe the last time I come there for any kind of service. More

I was called twice by their service department asking me to bring our vehicle for its “initial” service. Once I brought it in I was asked what service I was needing. I told them “what ever you guys do on th to bring our vehicle for its “initial” service. Once I brought it in I was asked what service I was needing. I told them “what ever you guys do on the initial service.” 1 hr later I was charged $110.00. I told them you all called me and asked me to bring the vehicle in and now you’re gonna charge me. They had three different answers from three different people including the service manager. Find a different dealership to buy from. They operate under a common theme of unknowing, lack of transparency, and up-charging. Not worth your time!! More

They have excellent customer service I will continue to do business with McGavock thank you do business with McGavock thank you More

Great service. Never had a bad experience. The staff is very professional and friendly l Never had a bad experience. The staff is very professional and friendly l More

Excellent customer service through out the entire dear ship. Very courteous drivers. Excellent facility. Very clean and well maintained. ship. Very courteous drivers. Excellent facility. Very clean and well maintained. More

Tim was a wonderful person saw to the problem and took care of it!! He made sure I was comfortable and not making me wait to long but the best part is that my car got washed!!! care of it!! He made sure I was comfortable and not making me wait to long but the best part is that my car got washed!!! More

They did a fantastic job for us and we will be back to. Visit them Visit them More

Tim McClain was very friendly and very helpful. He made what and when I went in possible He made what and when I went in possible More

Tim McClain was super, so nice and helpful! I came from Plainview and he didn’t think he would be able to fit me I. This day but he called me back and said he would make it happen and he did a I came from Plainview and he didn’t think he would be able to fit me I. This day but he called me back and said he would make it happen and he did and they had me fixed up an short order! More

Dealership is very professional. Please be aware of fine print in your service plan..they still charge for parts..not cool,but Tim explained and was very professional...I appreciated Please be aware of fine print in your service plan..they still charge for parts..not cool,but Tim explained and was very professional...I appreciated his transparency and friendliness. More