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McGavock Nissan Lubbock

Lubbock, TX

4.7
1,151 Reviews

6312 Milwaukee Ave

Lubbock, TX

79424

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1,151 Reviews of McGavock Nissan Lubbock

March 24, 2017

Generational Excellence!!! Purchased a Nissan Murano from Brayden Rose! Amazing service! Visit them & you will see why they've been serving West Texas for over 40 years!!! More

by Cropdust1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brayden Rose
March 23, 2017

Great dealership We have been going to McGavock since 2011 and have been very happy with the service and sales staff as well as the other employees we have encountered More

by Sarahc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kerr
March 22, 2017

Worked with the service dept and had the worst experience ev Warranty thru gene messer toyota had us send our car to this horrid excuse for a service dept my wife brought her car here to figure out why her ac wa More

by ochoarudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dale don't know his last name
Apr 10, 2017 -

McGavock Nissan Lubbock responded

Hello, We are so sorry to hear about your experience here. We would like to help you out in any way possible! Please send me an email at mwilemon@mcgavocknissan.com so that I can better understand the situation and see how I can help. Thank you McGavock Nissan

Apr 10, 2017 -

McGavock Nissan Lubbock responded

Hello, I am so sorry to here about this. I would really like to help you out! If you could email me at mwilemon@mcgavocknissan.com so that I can hear more about this situation, I would like to see how I can help you out best. McGavock Nissan

March 21, 2017

Love McGavock Nissan We have bought several vehicles from McGavock Nissan and we always receive the best service ever. Our salesperson Daniel Kinsey was amazing to work wi More

by Mary28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Kinsey
March 14, 2017

Sold to someone else after I arranged pickup Worked with James for options and agreed on price. I purchased my plane ticket to pickup the next day. Two hours later he texts to tell me another man More

by Lindab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Lyon
Mar 15, 2017 -

McGavock Nissan Lubbock responded

Hello Linda, I am so sorry to heat about this! First of all, I am embarrassed to read this and hear that this happened to you, it is not how we handle things. This was not done out of malice I assure you. I am responding privately right now, I want to ask a few questions to see how I can better understand and help you out. Just so you know, I will submit a public response as well. I am very sorry about this. I would like to help you out however I can! I want to use this to learn from the situation and to prevent it in the future. I also want to make sure that you were able to refund your plane ticket, please let me know! If you could please email me at mwilemon@mcgavocknissan.com or give me a call at 806-783-8484 and ask for Meredith, I would really appreciate it. Again, I understand your frustration and I hope to help out however I can. Thank you

Mar 15, 2017 -

McGavock Nissan Lubbock responded

Hello Linda, I am so sorry to heat about this! First of all, I am embarrassed to read this and hear that this happened to you, it is not how we handle things. I want to ask a few questions to see how I can better understand and help you out however I can! I am very sorry about this. I want to use this to learn from the situation and to prevent it in the future. I also want to make sure that you were able to refund your plane ticket, please let me know! If you could please email me at mwilemon@mcgavocknissan.com or give me a call at 806-783-8484 and ask for Meredith, I would really appreciate it. Again, I understand your frustration and I hope to help out however I can. Thank you

Mar 15, 2017 -

Lindab responded

I appreciate you reaching out Ms. Wilemon. Fortunately, I booked a refundable ticket with Southwest. It had only been a $20 difference, so I went for the extra perks. Didn't realize the perk would be the refundability! Sorry, you are taking the brunt of my anger. I should've read the negative reviews on your site. I am not the first person this has happened to. I think fault may lay with James being the end of the day and he had left when we finalized my pick up time. I said let me know if you need a cc number and he said ok, he would let me know tomorrow. What I feel was wrong was the manager calling him to say it was sold meaning he knew that James and I had a deal. The only way of remedying this is a better deal with another black 4WD Pathfinder. Thank you.

February 28, 2017

Easy and comfortable I felt at ease and completely supported through every step of thof process. I was given the best information for me to make th decision on a car that More

by Sbeam22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams, Mike Tijerina
February 28, 2017

Fantastic Mike was absolutely wonderful to us. He was thorough, pleasant, and made the whole experience great and much less overwhelming than expected. The enti More

by ajames7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams, Mike Tijerina
February 24, 2017

Amazing dealer What an amazing experience. From the time I contacted them online until we signed the papers. Thank you. You made my son the happiest young man ever! More

by hparsons,73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Westerman, Brent McGavock, Ruben Arguello
February 21, 2017

Great experience Len found the vehicle that fit our needs perfectly and got us a price we could live with. Showed interest in us. 3rd vehicle we have purchased or leas More

by Pk11williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Len Caron
February 07, 2017

New car Steve green the most amazing guy known him for over 10 years. I have have bought multiple cars from him and still today he gets me in a brand new 2017 More

by Jess0317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve green
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