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McGee GMC of Charlton

Charlton, MA

3.8
138 Reviews
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104 Sturbridge Road

Charlton, MA

01507

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Showing 138 reviews

November 08, 2011

I went in for an oil change and while I was waiting Rebecca had to break the news to two customers who were sitting in the waiting room with me that they needed hundreds of dollars of work done to thei More

by der303
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rebecca
Nov 08, 2011 -

McGee GMC of Charlton responded

Thank you for taking time out of your day to write a review. It's great to hear. Customer service is just one of the many areas of our business that we take pride in. We'll be sure to let Rebecca know to keep up the great work. If you get a chance like us on facebook at www.facebook.com/charltonpatriot

November 08, 2011

The service dept at PATRIOT GMC was very helpfull and knowladgable about my 03 silverado.They were clear and precise with my options for fixing my concerns and getting me back on the road.I felt at ease More

by Ozlund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hutchings
Nov 09, 2011 -

McGee GMC of Charlton responded

Thank you for writing such a nice review. Rebecca will be delighted to hear of it. I am glad she and the rest of the team at Patriot could help. If in the future you have any questions please feel free to call. 1-508-765-1000. If you have a facebook account please "like" us at www.facebook.com/patriotcharlton. For announcements, coupons, contest and specials.

October 27, 2011

My wife and I was looking for a 2011 Buick Enclave CXL1 (8 - passenger) 11/15/2011: first time be there, enquired about CXL1, the saleman promised that he could order a 8-passenger CXL1 for us. 11/18 More

by zongyujieviva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Oct 27, 2011 -

McGee GMC of Charlton responded

At Patriot Buick GMC it is our goal to provide a truly exceptional experience for every customer. If we fall short of this, we will do everything we can to rectify this situation. If you do not feel like this has been done for you, please call me at 413-774-3121 or email me at gpaquette@tommycarmgt.com so that we may start making your experience truly exceptional. Best regards, Griffin Paquette

September 28, 2011

I felt the sales staff and management to not care about customer satisfaction. When I had questions about our sale, they could never give a consistant answer. I have since sold the vehicle I bought only 6 More

by kymmeesue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan
Sep 29, 2011 -

McGee GMC of Charlton responded

Patriot Buick GMC participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your review, you did not share that experience. That is very disappointing to us, through this program we have the opportunity to work with you to resolve any issues with your experience at our Dealership. I hope you are satisfied with your new truck, if you have any questions please feel free to contact us. My name is Shawn Vieira I can be reached at 1-413-774-3121.

September 04, 2011

My Dad & I had a really good experience in making a Cadillac purchase at Patriot Buick GMC. The sales rep we dealt with (Dan Curboy) was very responsive to some e-mail's I had sent to their site, askin More

by GPPerks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Curboy
Sep 07, 2011 -

McGee GMC of Charlton responded

Thank you for such a great review. I will make sure that both Dan and Tom see it.

April 01, 2011

Josh was very helpful and pleasant to work with. Heard bad reviews but decided to give a try anyway and have been pleased so far. We had only went in to look for a vehicle and ended up buying one after sp More

by buick12345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 12, 2011 -

McGee GMC of Charlton responded

Thank you for your review, we appreciate when customers take time out of their busy days to comment about the way they were treated and the great deal they received. If you do have any questions in the futue please feel free to call1-508-765-1000. Thank you again.

March 03, 2011

Hello, I would not recommend this dealership to anyone that likes to shop around and get the best value for their dollar. I called on the telephone to get a price on a new vehicle I was interested in, I g More

by steve hynes
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom SULLIVAN
Mar 15, 2011 -

McGee GMC of Charlton responded

We are sorry you did not have a pleasant experience at Patriot. We take pride in our customer Sales and Service and would like a chance to earn your business back. Please contact me at 1-508-765-1000 so we may discuss this further. We do make every attempt to make sure all of our customers are happy with both us and our vehicles that we sell and service. We price our vehicles on the low end according to current market value so that we can sell them without any hassle. You will find that they are priced to move and thus the reason you came in. While I do not wish to get into a "he said / she said contest" I feel I must put your review in the proper context of what was said. If you remember, you told us while you were at the dealership, 'you are friends with Joe and you came in to keep him honest'. As a customer of Patriot Buick GMC you will find that you don’t have keep us honest and that even though we most likely have the best prices we are still willing to negotiate. I believe this to be an attempt to make us look bad (in an attempt to make your friend look good). Any person will say "We can do that on our own" but it takes a big person to correct what we have done wrong, with no excuses. Mistakes have been made in the past, but were corrected, being human we will probably make mistakes again in the future and when we do, we will correct them also. I will be more than happy to help you in any future vehicle purchases or with the servicing of your truck. Once again, Thank you for your review and do please feel free to call 1-508-765-1000 for any further assistance.

July 11, 2010

First I was roped in by an incorrect price. I called to check the price of a vehicle on their lot that I was interested in, and they told me it was ~$7K less than the price I saw on the internet. I asked i More

by conflabermits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
Mar 15, 2011 -

McGee GMC of Charlton responded

We are sorry you did not have a pleasant experience at Patriot. I am glad to hear that you like your vehicle and hope it gives you many years and miles of service. Thanks to your review we have looked into the issues that you reported and are hiring more people to ensure that vehicles will be ready when we say they will be. We take pride in our customer Sales and Service and would like a chance to earn your business again in the future. Please contact me at 1-508-765-1000 so we may discuss this further.

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