McGee Toyota of Epping

From the start, the Customer Service was very helpful when I first called and made my appointment. When I arrived at the Dealership (Hurlburt Towota), I was greeted by Steve at the door of the entrance when I first called and made my appointment. When I arrived at the Dealership (Hurlburt Towota), I was greeted by Steve at the door of the entrance to the service station for my car. He esorted me to the reception desk where a friendly Jesse was there - all smiles. I was presented with a menu of three choices for the 90,000 mile checkup. The prices were all very reasonable and my overall experience was "above and beyond" in every respect. I ended up with an oil leak which was discovered during the 90,000 mile service and being it would take longer than normal to process the service, I was given a rental car gratis as part of their warm hospitality. I was able to use it to visit an old friend of mine from years gone by who was not well and in a rehabitation center. What a day. Thanks Toyota. I would highly recommend this Dealership to anyone and all. I drove over 500 miles round trip to have Hurlburt Toyota service my car. It where I bought it and I have found "none other" that can even come close to their excellent service and warm hospitality. I could write volumes about how professional they are in every aspect. More

every one was helpful. had me out of there quickly.ibought new parts for my venza. hopfully it will be a good car nad no problems with it. thank you ronnie houle 9/23/12 quickly.ibought new parts for my venza. hopfully it will be a good car nad no problems with it. thank you ronnie houle 9/23/12 More

I could not be happier with Hurlbert Toyota. Chris is a fantastic sales representative, very helpful and kind (& incredibly patient while I made up my mind on a vehicle!) Everyone was honest and had a clea fantastic sales representative, very helpful and kind (& incredibly patient while I made up my mind on a vehicle!) Everyone was honest and had a clear knowledge of their field. I would suggest anyone looking for a new vehicle to make this your first (and most likely last) stop. Ask for Chris. Couldn't be happier. More

I found the dealership to be a pleasant experience....Rick and Matt were both helpful and friendly. I since have referred a couple of people to Toyota in Epping...I'm hoping my service exp experience....Rick and Matt were both helpful and friendly. I since have referred a couple of people to Toyota in Epping...I'm hoping my service experience with be as easy and pleasant.....Marie Werner More

I loved my experience at Hurlbert ..everything was made so easy for me ..and John Kosar made my purchase a happy process. I was very pleased in all areas!'Sue Riley so easy for me ..and John Kosar made my purchase a happy process. I was very pleased in all areas!'Sue Riley More

Staff were all very friendly and helpful. I appreciated the time each of them took with me to ensure I had the best experience and found the best fitting car for my needs. I found John and Gene to both be the time each of them took with me to ensure I had the best experience and found the best fitting car for my needs. I found John and Gene to both be very knowledgeable and extremely helpful. We will definately return to this dealership when it comes time for my husband to purchase a new car! More

I was so in need of assistance in purchasing a used car. Has been years since I was in this position and wanted a car that would be reliable and not in need of repair every month. Jessie, directed me to To Has been years since I was in this position and wanted a car that would be reliable and not in need of repair every month. Jessie, directed me to Tom Carlson and said he would be able to help me - well that was an understatement! Tom was perfect - not a pushy car salesman, he listened to want my needs were and did his best to meet them. My daughter, who is very untrusting said after meeting Tom that she would absolutely buy her next car through Tom. ( She already has a Toyota ForeRunner that was purchased at Hurlbert's). I was also in need of some twesking with finances and I was introduced to Matt, the finance mgr. -- he ws unbelievable. I never thought anyone would work so hard on my behalf. The loan and car I chose is finally sitting in my driveway! Thank you, Jessie, Tom, Matt and Hurlbert Toyota for making my dream come true...I am forever a loyal customer. M. Anita Rozzi More

Hopefully, my experience is unusual, but you may want to be prepared if you are considering visiting Hurlburt Toyota to buy a car. First, do your research before you go. You may not have an associate escort be prepared if you are considering visiting Hurlburt Toyota to buy a car. First, do your research before you go. You may not have an associate escort you on your test drive to let you know any of the features of the car you are considering. Do your research on the price also, because they use misleading pricing on the sticker. Don’t expect to get any follow up calls. If you need any information, you will need to chase after both your salesperson and the finance manager. If you like old-fashioned haggling over the price, you will love this dealership. Plan on hours in the chair as you wait for an answer from the “manager.” Be prepared to pay some of the highest dealer fees in the area ($372). This is said to cover gas, detailing, and other expenses but don’t expect either to be taken care of when you pick up your car. Again, I hope your experience is not like mine, but after you hand over your savings, be prepared to witness some of the worst and unprofessional service I have ever known. When you go to pick up your car, don’t expect your salesperson to know who you are or why you are there. AND, be sure you have the cash to fill your tank on the way home. You may also expect paperwork that is incorrect and incomplete, and if you do call to speak to someone, don’t expect a return call, especially if you ask to speak to a manager. Lastly, be prepared when you go to register your new car. They won’t tell you that you need paperwork that you won’t get until after your temporary plate expires (even when you have communicated consistently what the deadlines are). If you buy a car from Hurlbert, your story may be different, but if you deal with John Kosar, Matt Luedtke, Jason Kosar, or Ara Kostandin, be prepared. More

Dave had been looking for the right vehicle for us for a while. When he found it, we were able to wrap up the transaction quickly and free of the usual stress that usually accompanies any trip to a car dea while. When he found it, we were able to wrap up the transaction quickly and free of the usual stress that usually accompanies any trip to a car dealership. We also appreciated the respect we were afforded when we sat with the finance person. All in all, it was a fair deal and an outstanding experience at Hurlbert Toyota. More

Vehicle was not as represented, and no effort was made to Vehicle was not as represented, and no effort was made to provide me with another option. Numerous stories were told to me about the vehicles hist Vehicle was not as represented, and no effort was made to provide me with another option. Numerous stories were told to me about the vehicles history, when one didn't work, another was offered. Car, 2008, did not even make it home the day of purchase More