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McGee Toyota of Hanover - Service Center
Hanover, MA
1,036 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,036 Reviews of McGee Toyota of Hanover - Service Center
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December 23, 2015
Jon A. I recently purchased a 2010 Certified Dodge Journey in November 2015. From the moment I walked into the new expansive facility, I was impressed. I te I recently purchased a 2010 Certified Dodge Journey in November 2015. From the moment I walked into the new expansive facility, I was impressed. I test drove 3 SUV's and I liked the Dodge Journey. BUT to rate this any more than 1 or a 2 star - I would be lying: the salesperson did not have any knowledge of this vehicle or the other 2 I test drove. and when I asked about the built in GPS navigation system the salesperson said it was up to date: it was not, I had to order the disc myself and install it - one week after I brought the SUV, when I checked the safety flash light which is in the back of the SUV for the purpose of safety - it was not working and the 12 volt outlet that it was connected to had no power - when I called about it I was told that I have to pay for the repair - we argued and they reduced what I had to pay as I explained that this IS a CERTIFIED vehicle I should NOT have to spend any money except for oil changes and gas for at least the first six months or longer, and even after the repair I was told to allow the safety flashlight to charge it still does not work - and on top this I had to replace the starter this week. I am now waiting for the safety flashlight to come a Dodge Dealership that I ordered from. More
by jon1960
October 21, 2015
Great service Thank you for the great service! I have been going to McGee service for a couple years now and they all ways deliver! I called. Saturday and got Dave Thank you for the great service! I have been going to McGee service for a couple years now and they all ways deliver! I called. Saturday and got Dave the service writer! I scheduled for Tuesday, I dropped it off and left it for the day. Dave call twice with updates. He called me when it was done. Awesome job. More
by SarahD06
Employees Worked With
Dave
January 22, 2015
Service Nightmare I brought my Prius in for a recall notice and declined the additional service suggested. When picking-up, I found the exterior to be damaged and the I brought my Prius in for a recall notice and declined the additional service suggested. When picking-up, I found the exterior to be damaged and the only person available came out and stared at the damage. He gave me a business card for another person and walked away. I got into the car to find my glove-compartment on the floor. The employee returned and drove the car into the service-bay, where they reinstalled the glove compartment. The employee's response was to smile at me and say "It happens." This place is notorious for negligent service and consistent attempts to gouge customers. Service your Toyota with your own mechanic and wait for McGee to lose authorization from Toyota to both sell and service their brand. More
by johng
Employees Worked With
Joe Tringali, Tom Bithoney
October 08, 2014
Traveled 45 minutes to have them service my car I live in cape cod there are two toyota dealships 10 minutes away from me. I still will drive almost an hour to get the best service fr Hanover toyota I live in cape cod there are two toyota dealships 10 minutes away from me. I still will drive almost an hour to get the best service fr Hanover toyota. I had my recalls done here at Hanover toyota after hyannis toyota put me on a waiting list for 6 months I finally got annoyed called hanover toyota and they helped me services my car right away on my schedule no waiting list no jerks on the phone no idiots work here!!! Best service I have ever gotten. After being fluffed off my hyannis toyota twice I will always go out of my way and drive almost an hour to get hanover toyotas great service! More
by Skrickis
Employees Worked With
Unsure
July 01, 2014
Great customer service Went to McGee because my car had a recall that was preventing it from passing state inspection. Right from the start AJ was extremely helpful and made Went to McGee because my car had a recall that was preventing it from passing state inspection. Right from the start AJ was extremely helpful and made sure I understood what was happening with my car. He was very flexible and when I was charged for a headlight replacement that I didn't approve he made it right and apologized. I would highly recommend this service department and if possible try to work with AJ! More
by Dominique Lauria
Employees Worked With
AJ
February 14, 2010
Every time I go in for service, the clowns in service try to add something I didn't ask for on my bill. Last time I was in the service writer insisted I needed a 4 wheel alignment on my Prius. Of course, to add something I didn't ask for on my bill. Last time I was in the service writer insisted I needed a 4 wheel alignment on my Prius. Of course, this is not possible on a car with a solid rear axle. When I asked how they planned to align the rear wheels on a solid axle, the idiot just looked at me. More
by BruceHH
Employees Worked With
Service Manager
