McGee Toyota of Hanover - Service Center

Went in for routine checkup and recall work. Was greeted promptly and politely. Service performed promptly. Only problem, due to COVID no pastries in waiting promptly and politely. Service performed promptly. Only problem, due to COVID no pastries in waiting More

David Hill and his staff are the best in the business. Always fast and efficient. Always a pleasure to bring my vehicle in for service. Always fast and efficient. Always a pleasure to bring my vehicle in for service. More

Over the past 10 years, David and his associates have always been great getting our car in and out for service in a timely manner...job well done. Big thanks. always been great getting our car in and out for service in a timely manner...job well done. Big thanks. More

Joe in the service department was very knowledgeable and provided excellent customer service. He ordered parts, called when they were in and performed repairs as stated with no surprises. provided excellent customer service. He ordered parts, called when they were in and performed repairs as stated with no surprises. More

Thank you Mr. Hill. You remain the face and personality of McGee - that's good for them! 25 word minimum25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 of McGee - that's good for them! 25 word minimum25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum.25 word minimum. More

The service department went above and beyond to resolve The service department went above and beyond to resolve a problem with my air conditioning. I appreciate the time and attention they spent to get the The service department went above and beyond to resolve a problem with my air conditioning. I appreciate the time and attention they spent to get the job right. Excellent! More

Work was done in a timely manner and operation of the automatic starter was thoroughly explained, by the text who installed the remote, why a separate remote was included along with being able to operat automatic starter was thoroughly explained, by the text who installed the remote, why a separate remote was included along with being able to operate from key fob. More

Very professional, on time, pleasant, clean and efficient. One of the best service centers I have ever experienced. This is my fourth lease from Toyots! efficient. One of the best service centers I have ever experienced. This is my fourth lease from Toyots! More

I first met McGee Toyota in July of 2020 when I purchased a 2017 Toyota from them. My experience at that time was quite satisfactory and I was very happy with the interactions I had with them AND the car. a 2017 Toyota from them. My experience at that time was quite satisfactory and I was very happy with the interactions I had with them AND the car. I also own a 2009 Toyota so when I received notification it had an airbag recall, I naturally thought of McGee Toyota. 4 days later, I brought the 2009 in for the airbag recall and added on a tune-up. The Service Department called me and in addition to the tune-up I had requested, recommended the transmission be flushed to which I agreed. The next day, I picked up the car. 6 days later, the car that I had just spent $1000 for maintenance work broke down on Route 95 on the bridge between Maine and New Hampshire. I was not happy to say the least. We had it towed to a local garage and the mechanic told us the transmission was “blown”. When I told this man about the work that was done a week ago, he said, “they didn’t do you any favors flushing the transmission”. When I got back to Massachusetts, I called the service department at McGee and let them know what happened. I spoke with Brian Davidson, service director, who refused to acknowledge they may have played a part in the breakdown of my car. He made me feel like I did something wrong by not having the car towed to a Toyota dealer. He wanted me to bring the car to McGee Toyota of Epping, New Hampshire. I felt belittled and dismissed as he spoke to me in rude and sarcastic tones, and essentially I felt bullied as I hung up. This was not the same level of customer service I had experienced just the previous month during the purchase of a different car. I spent the next 3 weeks making numerous phone calls to McGee Toyota of Hanover and Epping, and finally got an agreement from them they would replace the transmission. While I did get a new transmission and was ultimately “made whole”, the process was so painful and time consuming. The customer service exhibited by these two dealerships did not live up to the message you hear on the phone when put on hold. “We’ll do whatever it takes to take care of any challenge. You’re part of the family”. If this is family, I am running in the opposite direction. More

I have been a customer for over 20 years and have found service to be efficient and pretty close to on time. I highly recommend this company's service. service to be efficient and pretty close to on time. I highly recommend this company's service. More