Back

McGee Toyota of Hanover - Service Center

Hanover, MA

4.8
1,039 Reviews

1,039 Reviews of McGee Toyota of Hanover - Service Center

Sort by
July 30, 2020

Stopped in for an inspection sticker They're my regular dealership and have been for years. The service guys are GREAT. Tim Root took care of me this time. As always, he was friendly, More

by robert.nelson2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Root and another gentleman whose name I do not know.
Jul 31, 2020 -

McGee Toyota of Hanover responded

Robert, thank you for the kind words, we truly appreciate your business!!! Sorry about the wait time on the inspection sticker, the state of Massachusetts only allows the store to do one sticker every 20 minutes - sometimes we get backed up. Thank you for your feedback, it's customers like you that help us grow as a company!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 29, 2020

I Was worried due to covid but everything went well. I was glad all the staff had masks and everyone was keeping their distance well More

by KGC16
Recommend Dealer
Yes
Employees Worked With
Service dept
Jul 30, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words, we take Covid19 very seriously at our store. We appreciate your business and your 5 star review!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 28, 2020

They have an Excellent service department. On time. Car is left clean and work done in an efficient manner. Friendly and knowledgeable staff. Great service. More

by SC
Recommend Dealer
Yes
Employees Worked With
Service dept
Jul 28, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words and your 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 27, 2020

Service is always great no issues or concerns . I have no mire to say but need word count to submit . Will not fill out again More

by N_DEVONSHIRE
Recommend Dealer
Yes
Employees Worked With
Service department was great
Jul 28, 2020 -

McGee Toyota of Hanover responded

Thank you for your feedback, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 27, 2020

Service dept. unable to locate loud engine noise in 2 trips. Very frustrating. This had occurred since I bought the truck. Very disappointing. Unhappy Will buy elsewhere next time More

by tandtcat
Recommend Dealer
No
Employees Worked With
Don’t remember names. Service dept
Jul 28, 2020 -

McGee Toyota of Hanover responded

Can you please provide me with your contact information so I can assist if possible? This is the first I've heard about this issue. Are you sure you have the correct McGee store, we have several. Please let me know. Thanks. Troy M. Ward - General Manager - McGee Toyota of Hanover 1-781-829-2506

Jul 29, 2020 -

McGee Toyota of Hanover responded

Tony, I was able to look into this for you. You complained of a scraping noise on acceleration, we could not duplicate this while you were here for an oil change. The vehicle is a 2016 Ford F150 with 49000 miles you purchased last October. We would be more than willing to road test the vehicle again, our service director Brian Davidson would be happy to assist you personally. If we can’t duplicate the noise it makes it difficult to figure out what’s going on. Please reach out to Brian and we can set something up. Thank you for your feedback. Troy M. Ward - General Manager - McGee Toyota of Hanover

July 27, 2020

Dottie was very quick and helpful.A good personality.. Dottie was very quick and helpful. A good personality.. It was pleasant having a female assist you. Mcgee Toyota is the best. I was waited on More

by TEACHREGO
Recommend Dealer
Yes
Employees Worked With
DOTTIE Grignon
Jul 28, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words and your 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 24, 2020

The person who served me, received me in a such professional manner that made me feel satisfied and gave me the desire to always bring my car to this place again. More

by ECHERISIER
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 25, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words and 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 23, 2020

Be buyer savvy. Salesman was nice. I’ve bought there before. Last time I received sticker and registration on same day. This time I had to come back and wait almost an hour for sticker. I had to call th More

by rmjspin
Recommend Dealer
Yes
Employees Worked With
Jim Qualter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Williamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

McGee Toyota of Hanover responded

I'm sorry you didn't have a 5 star experience at our store, we're doing everything possible to find the "new normal" due to Covid19. Due to this crisis, we are abiding by the state of Massachusetts guidelines in regards to staffing and the amount of customers we can have in the showroom, this can sometimes make it difficult to get registrations done the same day. I apologize about the wait time on the inspection sticker but that is also mandated by the state of Massachusetts, we can only do one inspection sticker every 20 minutes. Due to inventory issues with the manufacturer because of Covid19 there is a shortage of new Toyota vehicles right now, that has led to less negotiation of price at this time. Thank you for your continued business and your feedback, it's customers like you that help us grow as a company. Troy M. ward - General Manager - McGee Toyota of Hanover

July 22, 2020

Great service department curious, friendly and get the repairs done fast. Ahmed was very helpful with my purchasing my leased car, which would have ended in October. Thanks everyone keep up the great w More

by KKIDS
Recommend Dealer
Yes
Employees Worked With
Jim Qualter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed Ragab
Jul 23, 2020 -

McGee Toyota of Hanover responded

Thank you so much for your kind words and 5 star review, we truly appreciate your continued business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 21, 2020

It was a prompt and pleasant experience I have always been treat with kindness and respect and I am looking forward to continuing having my Rav 4 serviced by this team through the life of my More

by LEEANNEPAULSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

McGee Toyota of Hanover responded

Thank you for the kind words and 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

...
49
...