McGovern Buick GMC of Westborough

I would like to detail my experience with Mrs. Heather Laflamme. After receiving an email quote from Mrs. Laflamme, I contacted hoping to lease the vehicle. She told me that the lease calculator was Laflamme. After receiving an email quote from Mrs. Laflamme, I contacted hoping to lease the vehicle. She told me that the lease calculator was inaccurate and refused to give me accurate numbers. She then told me that I would have to speak to a manager to make the deal happen and went on to say that there were a lot of customers on the sale floor and a manager would call me back. I waited 2 hours and called back. At this point she appeared to be in a bad mood. Told me that customers on the sale floor took precedence over customers on the phone and again told me that a manager would call me. During the conversation she refused to acknowledge that I wanted the vehicle and wanted to close on the deal that day. Additionally, she refuse to answer the most basic questions and seemed annoyed at the interaction. Needless to say, after ending the conversation, I went to Bill DeLuca GMC in Haverhill MA and leased the same vehicle for a fair price. Earlier today we took delivery. As a customer, I am personally insulted due to the treatment I received. For the sake of your future customers, I hope Mrs. Laflamme's attitude changes. More

Outstanding experience from begin to end! Recently purchased a 2015 Silverado that they offered at a great price (based on extensive pre-purchase research/shopping)! They followed up by thoroughly go purchased a 2015 Silverado that they offered at a great price (based on extensive pre-purchase research/shopping)! They followed up by thoroughly going through the entire truck to make sure that everything was in excellent condition. Can't say enough about how happy I am with my McGovern experience! Thanks again Jim (Shaughnessy) and Dave! More

Called to purchase a NEW 77K truck. They had a black one. It had a deposit so I couldn’t purchase it. They had a white one. I called back the next day MULTIPLE times to speak to the New car sales manager I s It had a deposit so I couldn’t purchase it. They had a white one. I called back the next day MULTIPLE times to speak to the New car sales manager I spoke to the day before (who was very nice) and was supposedly busy all day with a customer. So you’re telling me that he didn’t have 5 min to call me back or answer my call when I’m literally ready to buy a truck right now? It’s almost as if I kept getting blocked by others to not speak with him. HEATHER is super rude and terrible. I spoke to her first to begin with and she was terrible from the start. That’s why i asked to speak directly with the manager. I was transferred back to heather today who again made me feel as though me literally telling her I’m ready to buy the truck NOW wasn’t good enough and she side railed me. Yes I’m out of state but I could’ve paid money down over the phone and docs sent out same day! I purchased the same truck elsewhere. TERRIBLE customer service here and avoid HEATHER. More

This was a great experience Gus and Taylor and the young lady that checked me out all first class people. I love my new car lady that checked me out all first class people. I love my new car More

Excellent customer service! I worked with Alberto and Taylor and they were both very accommodating and helpful! Would 100% recommend buying from here. Thank You! Taylor and they were both very accommodating and helpful! Would 100% recommend buying from here. Thank You! More

Alberto Dutra helped me recently purchase a Buick Encore. He was very knowledgeable, kind and friendly walking me through the entire purchase. The entire process went smoothly! He was very knowledgeable, kind and friendly walking me through the entire purchase. The entire process went smoothly! More

Fabulous experience. Everyone was helpful and friendly. Kyle went above and beyond to get me into a new car that was perfect for me and my family. Kyle went above and beyond to get me into a new car that was perfect for me and my family. More

Recently met with Alberto to look at a used Ford Taurus. He was very accommodating and helpful. Glad I stopped in there on a rainy night. Thank you! He was very accommodating and helpful. Glad I stopped in there on a rainy night. Thank you! More

The service was great, Kyle was very helpful finding exactly what truck I was interested in and keeping it in the price range I said. highly recommend using this dealership! exactly what truck I was interested in and keeping it in the price range I said. highly recommend using this dealership! More

I went inside first person I spoke to was Alberto D. From the start I thought that I was only going to test drive the car and then work on the financial part within a couple of days. I’m not the type of pers the start I thought that I was only going to test drive the car and then work on the financial part within a couple of days. I’m not the type of person that’s likes to be rushed or pressured to buy a certain car whenever I walk into a dealership but Alberto made me feel in no way that I was being pressured to buy the truck today. And when he came back with the numbers is was actually better than what I was expecting for my monthly payment. You guys have a truly talented and Amazing sales consultant their ! Now I get to enjoy my new GMC Yukon XL that I’ve been looking for months. Once again thanks Al ! More