McGovern Chrysler Jeep Dodge Ram

Great Service Michel Henry was very good. Great knowledge of model range , features and made it easy to understand Found the car I wanted very quickly and efficien Michel Henry was very good. Great knowledge of model range , features and made it easy to understand Found the car I wanted very quickly and efficiently. Yusuf Nonoo More

Disorganized dealership with poor management I recently leased a 2016 Jeep Cherokee through Baystate and would not recommend them to my worst enemy. The salesman Rafael lied about the Excise tax I recently leased a 2016 Jeep Cherokee through Baystate and would not recommend them to my worst enemy. The salesman Rafael lied about the Excise tax being included in my payments to the loan holder, which yes, could have been human error, but if that was the only issue, I would not be writing this review. He failed to deregister my plates so I was responsible for insuring the vehicle that I had turned in 10 days prior, and misled me to believe that the dealership was taking over the lease I was turning in as a trade in allowance on the 2016 Jeep Cherokee agreement. My fault for not seeing that in the mass amount of paperwork I was signing there was no trade in value listed, but naive me thought that since I was on the phone with ally and Rafael as he was getting the buyout information, there was no need to confirm the dealership would be taking over the lease. Now, I could potentially be responsible for the early termination fee, along with any damages that could have happened while the vehicle has been in their care for almost 3 weeks in a crammed lot where anything could happen. I would have taken pictures of the vehicle had I known that this was what I signed up for, but I was misled from the beginning. This dealership is so shady and if you read other YELP and car dealer review sites, the reviews speak for themselves. The service shop improves the ratings but do not be fooled, there are plenty of reviews that state how unprofessional, rude and disorganized this dealership truly is. More

Excellent Experience at BayState Chrysler Jeep Dodge Ram! Excellent experience at Baystate! We had visited 4 other dealerships and this one treated us like family! I went there prepared with my internet print Excellent experience at Baystate! We had visited 4 other dealerships and this one treated us like family! I went there prepared with my internet print outs for the two vehicles we wanted to test drive and the price and trade in we wanted and they made all the figures work for us! From the sales person, to the finance person and especially the general manager...all great people that wanted to help us get a Jeep! I will recommend this dealership to anyone! More

Unprofessional We visited this dealership to replace our Dodge Avenger that had been totaled in an accident. There is no shortage of used Avengers in our area but we We visited this dealership to replace our Dodge Avenger that had been totaled in an accident. There is no shortage of used Avengers in our area but we traveled out of state over 2 1/2 hours to Baystate Chrysler Jeep Dodge in Newton, MA 02460 because they had 2 different Avengers for sale with extremely low mileage. We spoke by phone with the dealership before we made the trip and were told that these cars were loaner/company fleet vehicles in pristine condition (not exactly true). However, we settled on a car and signed the documents to proceed. Having never bought a car out of state before I was careful to confirm via phone and email with Baystate all that was needed to ensure there would be no issues in registering the car before setting up a day and time to meet at a DMV location within our home state. The Baystate representatives met us at a DMV location which was still 1 1/2 hours away from where we live. It was at this time they informed us that there was only one key for the vehicle and when I questioned why I was told "that's all we have - that happens when you buy a used car you never know". I think that this was important information that should have been disclosed to us prior to the sale and had we backed out we would have lost our $500 deposit. Not only was that disappointing; after waiting at DMV over 3 hours, as it turns out we were only issued a temporary registration because Baystate failed to complete the VIN Check required by the DMV that they had promised they would do before meeting up with us. I contacted the dealer to ask for an additional key. John Anzalone of Baystate informed me that he was not going to “just give me a key” – “they are expensive you know" - I can let you know the price and give you a dealer discount." I'm sure that's a very fair offer, however he was extremely patronizing and projected an attitude of arrogance through his tone. He was extremely rude and condescending. One of the reasons I choose to purchase used vehicles from a dealer rather than a private party is because I expect that as an authorized dealer you would be held to a higher standard of customer service. I guess not. I am not exactly sure what happened at the dealership but several hours later I received a phone message letting me know that they had "found" the key and the owners manual and would mail both out to me immediately. Even so I would not trust this dealer to be fair or honest and would not recommend them. More

Dave finnegan should be fired immediately I took my 2014 Dodge Ram 1500 to this dealership for a broken gas gauge. The first time I took it there they told me they the part was on back order. I took my 2014 Dodge Ram 1500 to this dealership for a broken gas gauge. The first time I took it there they told me they the part was on back order. I finally got a call from them 3 weeks later and I took the truck in to get fixed. They called me back and said the truck was all set. After I picked the truck up I went straight to the gas station because they drained my tank bone dry and of course the gas gauge didn't move. I called them and they told me to bring it back the next day. So I did and when I was there I asked why they didn't put any gas back in it to see if it worked? They basically said that they didn't think it was necessary. So I left it there for the day again. I actually went back before they called me to come get it because I left something in the truck. When I got there a kid was pulling in with the truck and I asked him if it was all set and he said he thought so. I asked him if he put gas in it to see if the gauge moved and he said no. So I went in and talked to the mechanic who assured me it was fixed. I asked him how does he know that without putting gas in it. He basically told me that he could just tell by feeling how much gas was in the tank and what the gauge read. I gave him the benefit of doubt and off to the gas station I went. To my disbelief I filled the tank up again and it didn't move again . I called them again and they told me to bring it back again. So now a third time there and they told me to come and get that it was all set. I asked if they put gas in it to make sure and they told me that I have to pay for the gas. This is after they drained my tank on 2 different occasions. I told Dave finnegan that I thought this was unfair and that I still don't know if it's fixed and to be honest neither do yo if you didn't put gas in it to see if the gauge moved. I wasn't looking for a full tank of gas just enough to make the needle move. Dave basically told me to f*** myself and if it's not fixed take it back to central dodge where I bought it. I would be ashamed of my employee if I were the owner of this dealership. He is a trash mouth and she be fired immediately. More

Henry was awesome -- but -- BayState is very unorganized! The good: Henry was *GREAT* to work with. His laid back and friendly demeanor made our car buying experience a pleasant one. He followed through on ev The good: Henry was *GREAT* to work with. His laid back and friendly demeanor made our car buying experience a pleasant one. He followed through on everything promised, paid attention to details, and took good care of us! Henry was probably one of the only good things about the dealership. The bad: This dealership seems to be very unorganized. ( 1.) There was A LOT of waiting time for everything. We were at the dealership for over 6 hours while purchasing our car ( 2.) The car I TEST DROVE was actually SOLD and they didn't realize this until after I signed some of the paper work. Luckily they did have another that had the same options. ( 3.) We were passed off from our original sales consultant to Henry since the first guy disappeared to handle something else right before we were going to take a test drive. (Not a big deal & it worked out since we loved working with Henry!!) In short: Bring something to eat if you plan on going there - you may be there all day! More

Very professional team The experience of buying a new Wrangler with the BayState team was far better than expected. I come from Europe and was very lost with all the process The experience of buying a new Wrangler with the BayState team was far better than expected. I come from Europe and was very lost with all the process of buying a new car in the United States. I basically treated with Henry, Branko and the manager, John, and all of them helped me deal with all the processing. They all transmitted me a sense of security, trust and professionalism. I would for sure recommend BayState to everyone. More

Henry Capita is Fantastic! Could not have asked for a more delightful car buying experience. Henry was attentive and especially sensitive to my financial needs every step of the Could not have asked for a more delightful car buying experience. Henry was attentive and especially sensitive to my financial needs every step of the way. He was a pleasure to deal with combining complete professionalism with some fun mixed in too. He was knowledgable and able to answer all my questions, I walked away with complete satisfaction, and I will recommend Henry's services to my friends again and again. More

worste experience ever, just awful liars and thieves, stay away, lied about what was in the car, no respect for my time or me as a person, even made up laws that dont exist liars and thieves, stay away, lied about what was in the car, no respect for my time or me as a person, even made up laws that dont exist More

Best Car Experience! I leased a Toyota RAV4 for two years and the lease was ending very soon. I was looking for an SUV for my family and I wasn't sure exactly which one wo I leased a Toyota RAV4 for two years and the lease was ending very soon. I was looking for an SUV for my family and I wasn't sure exactly which one would fit my needs. One day I stopped by the dealership, It was my best car experience ever. Even though my credit wasn't the best, everybody at the dealership was very helpful-especially Mr. Samson Moses. He was very patience and extremely helpful in getting me through the process of finding the right vehicle for my family. I got a beautiful black Jeep Grand Cherokee for my family, exactly what I wanted and I'm so happy. I would recommend this dealership to anybody. Thank you so much, I really appreciate it. More