McGovern Chrysler Jeep Dodge Ram

I purchased a 2011 Grand Cherokee from Baystate Jeep. I purchased a 2011 Grand Cherokee from Baystate Jeep. While traveling in the middle of New York City my brakes failed and I was stranded. After my I purchased a 2011 Grand Cherokee from Baystate Jeep. While traveling in the middle of New York City my brakes failed and I was stranded. After my vehicle being stuck in NYC for (2) days I was finally able to get it towed to a Connecticut Jeep dealership to be repaired since Baystate would not offer any assistance. After (2) separate round trips to the CT Jeep dealer from MA I have my vehicle back. The brake booster failed in the Jeep which is an essential required component needed to stop the vehicle properly. After speaking with the General Manager at Baystate Jeep Dodge, he told me the failure was not a safety issue therefore Baystate would not help. Keep in mind I have only driven the vehicle roughly 2,600 miles since the purchase. I was baffled by his response, I was unable to stop the vehicle as designed and it was inoperable and he had the nerve to tell me that this was not a safety issue. As the conversation was coming to a close and very evident that Baystate would not be upholding their “Warranty” he told me that we could settle in court. I was shocked that the GM of a dealership would tell a customer that in order to get something fixed or attempt to be reimbursed for costs as a result of the failure I would have to take them to court. More

Just bought a 2013 Wrangler from Baystate. I have to say, the process was very stress free and made me feel at ease the whole time. Keith was a great person to work with, very detail oriented and was focused the process was very stress free and made me feel at ease the whole time. Keith was a great person to work with, very detail oriented and was focused on making sure everything went smoothly as I mentioned before. I would certainly return or recommend anyone I know to this dealership, Keith in particular. More

what I would like to say is i came in to have service on my vehicle which i did i really feel like a fool , after spending my money thier. We Are in A recession and people come t5hier to get good service . my vehicle which i did i really feel like a fool , after spending my money thier. We Are in A recession and people come t5hier to get good service . I Had to find the problem with my car after i picked it up all that was ever said to me was more money i was ripped of thier and i will never alow any of my friends to go thier. you need to straiten out your buisness . and be much kinder and understanding . More

I recently purchased a 2011 wrangler Unlimited Rubicon from a non Jeep dealer in the area. The vehicles first owner had mis-placed parts of the soft top. The dealership asked me to have the soft top ins from a non Jeep dealer in the area. The vehicles first owner had mis-placed parts of the soft top. The dealership asked me to have the soft top inspected for a previous recall and to put together a parts list that they would then purchase. I explained the situation to the Bay State Service Manager and asked if someone could help me put the soft top up, check the recall and put together a parts list. I then explained that I lived close and would be using Bay State for service related issues and maintenance of this vehicle. The manager gave me a song and dance about having to stretch the roof fabric and also that the top probably wouldnt match new windows so I should just buy a whole new top. I then asked what he would charge to just put the top up, inspect it and put together a missing parts list. $150.00 is what it would cost for this service at Bay State! I then went home and in ten minutes put the top up and made a list of the needed parts. When I returned to Bay State I asked the Service Manager if it was a normal practice to take advantage of their customers? I received a shrug. When I approached the General Manager his responce was simply that he was sorry. This was a great test and suffice to say I will not be going to Bay State again. More

A little hesitant at first, I drove up to Baystate from CT because they had the Durango I was searching for. From initial phone conversations to test driving, Mike Raffaele was fantastic. Very cooperativ CT because they had the Durango I was searching for. From initial phone conversations to test driving, Mike Raffaele was fantastic. Very cooperative and upfront. The entire experience was casual and pressure-free. Working with Josh/Rick, they explained the entire transaction and did not try to hide any details like other dealerships. Very cooperative too with the CT registration process. Overall, it has been a long time since I had a good feeling walking out of a dealership - with or without a new car. Baystate was great from the beginning and still is even after I purchased the Durango. I would definately recommend my friends and family still up in MA. Great job guys!! More

Excellent dealership. Easy to work with and very flexible to make the right deal. George Henning and Josh Depietro went the extra mile and should be recognized as such. flexible to make the right deal. George Henning and Josh Depietro went the extra mile and should be recognized as such. More

Chris was very polite, wasnt pushy and enjoyed working with him. He's an asset to your company. Overall everyone that I worked with was very good and I would recommend buying a car there with him. He's an asset to your company. Overall everyone that I worked with was very good and I would recommend buying a car there More

I had brought my Dodge Ram 2500 to Baystate dealership in Newton on November 22nd, 2011 and they repaired a transfer fuel pump @ a cost of $721.02 and picked it up on November 25th, 2011. On December 1st, 20 Newton on November 22nd, 2011 and they repaired a transfer fuel pump @ a cost of $721.02 and picked it up on November 25th, 2011. On December 1st, 2011, one week later, I had the truck towed back to them because it was having trouble starting, and staying started. On December 5th, they told me that I needed to replace the high pressure fuel pump and it would cost $3000.00 and never checked the part they just replaced a week prior. They just said they checked the pressure and that was ok. I had to pay another $352.50 in labor to them and I then had the truck towed somewhere else @ a cost of $105.00 and they found that the transfer fuel pump replaced in Newton was cracked and that was causing the issues. I had to pay another $681.99 for that repair plus the cost of having a rental car during all this. I went to the Baystate with the repair bill and the cracked part and asked to be reimbursed for the first repair of $721.02 that obviously was not done properly. They said they would have to do some research, which I completely understood and gave them the time to follow up. I touched base over the next few weeks and was told they were waiting on something from the other repair shop and then they had to wait to see if the part would be warrantied by Chrysler, the maker of the part. Everytime I spoke to Dave, I let him know that reimbursement of the $220.00 part would not be satisfactory to me, as I felt they should not make me pay for labor for a job not done properly. I received a voicemail yesterday, January 11th, 2012, from Dave stating they have a check for me in the amount of $267.05 for the part plus tax. I left him a message to call me, and in speaking with him this morning, he stated that was all they were willing to do because I chose to take it somewhere else and that I didn't give them a chance to make it right. I reiterated that they had the chance when I brought it back a week later and they had it for four days and never looked at the part they replaced and that they do not stand behind their own work. At this time, I was again told that the part was the only thing warrantied and that was all they could do, so I told him that I was not accepting that check and would be in touch. He then told me that if I bought an appliance @ Sears and it broke but I had the repair done through Target, Sears would not cover that repair either. I bet if Sears was given four days to fix it, they would cover the cost if they couldn't. He again stated I didn't give them a chance to fix it. It was there for four days the second time, is that not enough time for them? I don't think I am asking too much to expect a certain level of customer service when I spend $1073.52 in one week for something to be fixed. All I want is to get $721.02 back for the money spent the first time I had it there, is that too much to ask? I have never had to go back due to faulty work on a vehicle before and hope I never have to again. Breakdown of Money Spent: $721.02 Nov 22nd-Nov 25th(1st repair) Baystate Chrysler Jeep $115.63 Car Rental November 21st-23rd $352.50 Dec 1st-Dec 5th (Labor) Baystate Chrysler Jeep $338.94 Car Rental December 1st-10th $105.00 December 5th - Tow from Newton to Marshfield $681.99 December 10th (2nd repair) $2315.08 Total More

Helpul staff, friendly, no pressure, knowledgeable about the vehicles, reasonable price. I found this dealership on autotrader.com. I received a response back about the vehicle within hours answering all the vehicles, reasonable price. I found this dealership on autotrader.com. I received a response back about the vehicle within hours answering all the questions I had. When I came down to see the vehicle, a sales person was waiting for me and the car was ready. All questions were answered, gave me a reasonable price. Great experience. More

I didn't originally buy my jeep here, but with the service they have given me since coming, I wish I did! They are always friendly and willing to work with me, they provide quality service for a reaso service they have given me since coming, I wish I did! They are always friendly and willing to work with me, they provide quality service for a reasonable price, and they're the first dealership I recommend! More