McGovern Ford of Framingham

I had an absolutely deplorable experience working with Richard Been during my recent purchase of a Ford Explorer. From the moment I stepped into the dealership, Richard treated me with blatant disrespect, Richard Been during my recent purchase of a Ford Explorer. From the moment I stepped into the dealership, Richard treated me with blatant disrespect, staring at me as if I were an alien who didn’t belong there. His condescending demeanor made me feel unwelcome and undervalued as a customer. He was unprofessional, dismissive, and seemed utterly uninterested in assisting me with my purchase. His attitude turned what should have been an exciting experience into a frustrating and humiliating ordeal. I strongly advise anyone considering this dealership to steer clear of Richard Been—he’s an awful person to work with and a disgrace to customer service. More

Absolutely great car buying experience. Nick was very helpful. I would use McGovern again in a heartbeat. Nick was very helpful. I would use McGovern again in a heartbeat. More

This was by far the most pleasing vehicle purchase I have ever made! The entire staff from sales to finance were amazing, always putting the customer first and foremost. The entire team was great. ever made! The entire staff from sales to finance were amazing, always putting the customer first and foremost. The entire team was great. More

My experience at McGovern Ford of Framingham was excellent from the initial visit to selecting a new Explorer. Chris went above and beyond to find the ideal vehicle. He’s professional, knowledgeable excellent from the initial visit to selecting a new Explorer. Chris went above and beyond to find the ideal vehicle. He’s professional, knowledgeable and very helpful. Service Advisor Celeste was very helpful along with Jason also. More

Easy to do business with, was treated fairly on my trade and new purchase. Nicholas S my sales person was awesome as well as the finance person never tried to over sell me just gave me what I need! Terrif and new purchase. Nicholas S my sales person was awesome as well as the finance person never tried to over sell me just gave me what I need! Terrific experience Deane More

Transaction was straight forward and easy. Nick was super helpful and it was a great experience overall! Nick was super helpful and it was a great experience overall! More

Answered all my questions and was finished in a reasonable time. Last minute bump in interest rare a little annoying. reasonable time. Last minute bump in interest rare a little annoying. More

Great customer service,truthful. People,helpfull nothing changed from agreed conversation to completion of sale, People,helpfull nothing changed from agreed conversation to completion of sale, More

Vehicle is amazing. Service not so much. It shouldn’t take an hour for an inspection sticker. Service not so much. It shouldn’t take an hour for an inspection sticker. More

Pedro was great to work with. Even going the extra mile to keep in touch with me on his day off. Even going the extra mile to keep in touch with me on his day off. More