McGovern Ford of Saugus

I HAVE BEEN GOING TO YORK FORD FOR YEARS NOW. THEY HAVE EXCEPTIONAL CUSTOMER SERVICE IN ALL AREAS OF THE DEALERSHIP. I ESPECIALLY WANT TO COMMENT ABOUT THEIR SERVICE DEPARTMENT. EVERYTIME I BRING MY 2007 F EXCEPTIONAL CUSTOMER SERVICE IN ALL AREAS OF THE DEALERSHIP. I ESPECIALLY WANT TO COMMENT ABOUT THEIR SERVICE DEPARTMENT. EVERYTIME I BRING MY 2007 FORD MUSTANG IN FOR SERVICE THEY ACCOMMODATE ME AT EVERY ANGLE. THEY ARE COURTEOUS, FRIENDLY, CONSISTENT, PROFESSIONAL AND EXTREMELY KNOWLEDGEABLE! CHRISTINE MORGANELLI IS WHO I DEAL WITH MOSTLY AND HER WORK ETHIC AND SKILLS ARE SUPERIOR TO MOST DEALERSHIPS I HAVE DEALT WITH IN THE PAST. I WOULD RECOMMEND YORK FORD TO ANYONE. More

Dear Rater, On May 25, 2010, my 2011 Mustang 5.0 was delivered to me!!!! On June 20th, I was driving with my wife and I witnessed a terrible skip in my 5.0!!!! I was beside myself as you can imagine. delivered to me!!!! On June 20th, I was driving with my wife and I witnessed a terrible skip in my 5.0!!!! I was beside myself as you can imagine. The next morning at 6:00 A.M., I was at York Ford talking with the Service Manager, Christine Morganelli. I asked her if she had room for my car to be serviced, but she told me that the schedule was pretty much filled for the 21st. She booked an appointment for my car on Tuesday the 22nd. That afternoon (the Monday the 21st), she actually took my car in on the way home from work. As you can imagine this was a very nerveracking period for me not knowing what the problem was with my new ride. On Tuesday afternoon at 1:50 P.M., Christine called to relieve my tension and tell me that Kyle, the Technician that worked on my car, had come to her to say that the problem was only a loose connection on #8 fuel injector. Thank You God!!!!!!!!!!!! I went and picked the car up, everybody at York Ford was very congenial. Kyle doing such a good job, I made him take a tip for appreciation, he was very humble and accepted it, albeit reluctantly. Enterprise Rentals desk at York Ford, also,last but not least, called me in the middle of the day to make sure the car I rented was satisfactory!!! Wait a minute, this is Massachusetts, people are supposed to be a pain the A--!!!! Well, Steve and the person (I think his name was Mike), that called in the afternoon, could not have been nicer. My last entry will be Paul Ferry. He is the body shop manager. When I was dropping the rental car off, Steve, the man that rented the car to me wasn't there. Paul Ferry said to me that Steve wouldn't be there for another 45 minutes and I could just leave the keys with Paul Ferry and Steve would bill my credit card. Forty five minutes later my cell rang with Steve on the other end to give me a heads up on what my total bill would be and make sure I was satisfied with the car. Total satisfaction all around, with the whole repair experience on this seemingly "simple", warranty repair. More

I use York Ford as I've had nothing but positive experiences with Christine Morganelli, my Service Advisor! The only thing that I dislike is being without a vehicle when mine is being tied up for a experiences with Christine Morganelli, my Service Advisor! The only thing that I dislike is being without a vehicle when mine is being tied up for a long service; my lady friend's dealership provides her with the same type vehicle as her own for the day at no charge! More

I unfortunately had the experience of needing a body shop - once again. They were fantastic. They took care of the insurance company, our car, preserving personal property, handling the towing. A total fi - once again. They were fantastic. They took care of the insurance company, our car, preserving personal property, handling the towing. A total five star performance. The body shop brought in the sales staff once we knew the car was not going to be repaired and helped with the salvage value to increase the amount available to apply towards the new car. Thanks to all. More

the asst. service manager was one of the most pleasant people i have ever met at a dealership[ especially at 7am] this also was my 1st visit to this service shop. work[a recall] was done quickly and well people i have ever met at a dealership[ especially at 7am] this also was my 1st visit to this service shop. work[a recall] was done quickly and well. i would not hesitate to bring either one of my vehicles [fords] to them. [one was not bought there] More

I've used York Ford for all services in my 2005 Escape. They are friendly, timely and very attentive. I've always received all the information needed, as well as acurate price and time estimate. I would no They are friendly, timely and very attentive. I've always received all the information needed, as well as acurate price and time estimate. I would not think about going anywhere else to service my car. More

Overall experience was great. Dealer staff very professional. Salesman, Vinny Gordon, was extremely knowledgeable about car (a used car at that) and was fair/reasonable in negotiations on price. professional. Salesman, Vinny Gordon, was extremely knowledgeable about car (a used car at that) and was fair/reasonable in negotiations on price. I also liked that he did not put "play games" or put undo pressure when he gave his final offer. It was actually slightly more than I wanted so I asked if I could think about it. Rather than say "this price is only good today", he gave me the time I needed and said he would honor the price (as long as no one else came in and bought the car). I called the next day and accepted his price. Finance staff, Tim McGillicuddy (and another woman whose name I did not catch), were also very helpful. Walked me through all the options and showed me how the price would change based on those options. I really appreciated that. Also did not feel undo pressure to purchase "extras". One frustration was that registration was not complete when I came to pick up the car and I had to come back later in the week to pick it up/get car inspected. Other than that, experience was great. -- David O'C More

This is the second vehicle I have bought from this dealer and sales person in a year. The quality of service I recieved was excellent. They worked hard to find us the car we wanted with the options we needed and sales person in a year. The quality of service I recieved was excellent. They worked hard to find us the car we wanted with the options we needed and the price we could afford, at no time did they make us feel like we were be a problem for wanting the car the way we wanted. More

Very professional and courteous staff in a modern clean and inviting showroom. I was dealt with fairly and respectfully and introduced to sales managers and owner. the salesman I worked with was experien and inviting showroom. I was dealt with fairly and respectfully and introduced to sales managers and owner. the salesman I worked with was experienced, knowledgeable, and was appreciative of my business and spent plenty of time with me. The entire purchasing process was a pleasant experience and I am very glad I selected this dealership to purchase a new car. More

I received a recall notice on my 2008 Ford Escape at the end of March. I called York Ford and set up an appointment to have my car serviced in early April. At this time, Mr.Singarella let me know that my t end of March. I called York Ford and set up an appointment to have my car serviced in early April. At this time, Mr.Singarella let me know that my transmission condensor would need to be replaced. I was concerned about finding an alternate means of transportation on the day of my scheduled appointment which was April 16th. I did not have an extended warranty on my vehicle which would have entitled me to a free rental. I spoke to Mr.York (the owner of York Ford)and explained my predicament. Mr.York graciously offered to pay the rental fee. My car was serviced on April 16th. The condensor was replaced and I was completely satisfied with my experience at York Ford. My husband and I plan to buy our next cars from this dealership. York Ford treated me as a valued customer and I plan to recommend York to my family and friends. More