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McGovern Ford of Saugus

Saugus, MA

4.8
678 Reviews
Call Dealership (781) 231-1945
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1481 Broadway

Saugus, MA

01906

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678 Reviews of McGovern Ford of Saugus

May 24, 2025

MYLES WAS SIMPLY AMAZING! He kept me up to speed throughout my whole process and delivered my vehicle back better then ever! Thank you Myles and McGovern Ford! More

by Omar.martinez42808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Goodwin, Melvin Deleon, Joaquin Greenwood
Report | Print
May 27, 2025 -

McGovern Ford of Saugus responded

Omar, we're delighted to hear that Myles provided such an amazing experience at McGovern Ford Saugus! Thanks for sharing your feedback and enjoy the ride!

May 23, 2025

i have got an exellent EXpriance for to get my . new car . thank you so much !!! More

by yohanneswoldemariam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gabresi, Marcelo Kopper
Report | Print
May 23, 2025 -

McGovern Ford of Saugus responded

Thank you for your confidence in McGovern Ford Saugus! We appreciate your business.

May 21, 2025

Jeff if the best. Informative, patient, helpful and cares about his customers. The reason I and my family keep coming back! More

by Lbrgndy6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
May 21, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that Jeff has consistently provided you and your family with such excellent service at McGovern Ford Saugus. Thank you for your continued trust in us!

May 20, 2025

I had a wonderful expriance that the teen so much help me to be able to have my brand new car . thank you all . More

by yohanneswoldemariam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcelo
Report | Print
May 20, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that our team at McGovern Ford Saugus helped make your experience wonderful. Enjoy your brand new car and thank you for choosing us!

May 20, 2025

it the best cars dealers to vist im so happy to join or this team as customer More

by yohanneswoldemariam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Zorrilla
Report | Print
May 20, 2025 -

McGovern Ford of Saugus responded

We really appreciate you taking the time to leave McGovern Ford Saugus this awesome review, thank you!

May 14, 2025

Great customer service! Jeff was very accommodating and friendly! All of my service will be done there. More

by bijou1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Perkins
Report | Print
May 15, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that Jeff provided you with such accommodating and friendly service at McGovern Ford Saugus! Thank you for choosing us, and we look forward to taking care of all your future needs.

May 09, 2025

Courteous and professional. Offered to Uber me home. Was fully booked two weeks out so I had to wait for service on my diesel truck. More

by Rich Baldacci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Goodwin, Christine Morganelli
Report | Print
May 11, 2025 -

McGovern Ford of Saugus responded

Rich, thank you for your patience and understanding with the scheduling at McGovern Ford Saugus. We're glad to hear our team was courteous and professional during your visit! If there's anything else we can do for you, just let us know.

May 09, 2025

Been going to quick lane for years! Never a bad experience. They have a great team over there and Jeff is the best! More

by Alecmrizzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Perkins
Report | Print
May 12, 2025 -

McGovern Ford of Saugus responded

Alec, we're delighted to hear that Jeff and the team at McGovern Ford Saugus have consistently provided you with great service. Thanks for your continued trust in us!

May 06, 2025

Service is great! People are very helpful and informative. Would highly recommend. Not a long wait time More

by T75ara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista ferrante
Report | Print
May 06, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that you had a great experience with our team at McGovern Ford Saugus! Thank you for recommending us and highlighting the helpful service. We look forward to assisting you again in the future!

May 03, 2025

About 3 months ago, I had my truck serviced by Quick lane and I posted a non flattering review due to oil not being cleaned up after service. I gave you guys a second chance Friday, asking you to remind the More

by Miken4634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Report | Print
May 15, 2025 -

McGovern Ford of Saugus responded

Hi Mike, Thank you for your review and for giving us a second opportunity to service your truck. I'm sorry to hear that your experience did not meet expectations, especially after your request was clearly communicated. We understand how frustrating it is to deal with residual oil after a service, and we agree that the condition your vehicle was returned in is not acceptable. Your feedback has been shared with our team so we can address it directly with the technician involved and take steps to prevent this from happening again. We’d appreciate the opportunity to speak with you further and find a way to make this right. Please feel free to contact our Service Manager, Melvin Deleon, via email at mdeleon@mcgovernauto.com. Thank you again for bringing this to our attention.

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