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McGovern Ford of Saugus

Saugus, MA

4.8
667 Reviews
Call Dealership (781) 231-1945
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1481 Broadway

Saugus, MA

01906

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667 Reviews of McGovern Ford of Saugus

April 14, 2025

Fantastic no mess around service. Very thorough and attention to detail oriented. No stone was I turn and they want to provide the best service they can. kudos!! More

by Gray Ghost Stang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Report | Print
Apr 14, 2025 -

McGovern Ford of Saugus responded

Thank you for the kudos! We're delighted to hear that our team at McGovern Ford Saugus provided thorough and attentive service. We appreciate your support and look forward to serving you again in the future!

April 14, 2025

Great service very helpful and professional on time great over all help back bone of dealership More

by Robertmdimentoralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli, Kerry Bontos
Report | Print
Apr 15, 2025 -

McGovern Ford of Saugus responded

Robert, thank you for the kind words for our McGovern Ford Saugus team. See you next time!

April 11, 2025

Uncooperative and won't refund my money. Kyle is dishonest, he told me three days ago he was going to refund my $500, he lied to me and didn't. I had to visit the branch in person today. I w More

by Mohamed yousef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Report | Print
Apr 21, 2025 -

McGovern Ford of Saugus responded

Hi Mohamed, thank you for your feedback. We’re sorry to hear about your concerns. We want to clarify that your deposit was refunded promptly upon your first request. As noted at the time of the refund, it typically takes 3–5 business days for the transaction to be processed and reflected by your financial institution. Unfortunately, we do not have control over that processing time once the refund has been issued. If you have any further concerns, please do not hesitate to reach out to our General Manager, Alex Avanesau, directly via email: aavanesau@mcgovernauto.com.

April 10, 2025

Great service friendly informative and knowledgeable I highly recommend them for service work on your vehicle More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista
Report | Print
Apr 10, 2025 -

McGovern Ford of Saugus responded

John, thank you for recommending McGovern Ford Saugus! We're glad to hear our team provided friendly and knowledgeable service. We appreciate your support!

April 07, 2025

Although we had to wait for an hour and a half because we were walk-ins. The attention to detail and taking care of the vehicle was very good More

by lorrainepulicari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilfredo Ramos, Jeff Perkins
Report | Print
Apr 07, 2025 -

McGovern Ford of Saugus responded

Thank you for your patience during the wait at McGovern Ford Saugus. We're glad to hear that our team's attention to detail made it worthwhile and took great care of your vehicle!

April 06, 2025

When I need my truck repaired I know McGovern Ford always gets the job done. More

by pjf103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Report | Print
Apr 07, 2025 -

McGovern Ford of Saugus responded

This is a fantastic review. Thanks from the entire team at McGovern Ford Saugus!

April 06, 2025

They don’t mess around straight to the point and service is always excellent, Highly recommended. More

by michaelsgreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Report | Print
Apr 07, 2025 -

McGovern Ford of Saugus responded

We love seeing 5-star reviews. Thanks, Michael!

April 04, 2025

When I brought up the different post on the car with different prices they honored the lowest price and threw in a set of new tires. Could have done better on the detailing. It looked as it was rushed. More

by Sonsfeld
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Suad Alushaj
Report | Print
Apr 07, 2025 -

McGovern Ford of Saugus responded

Thank you for sharing your experience with McGovern Ford Saugus! We're glad to hear that we could honor the lowest price and provide new tires. We appreciate your feedback on the detailing, and we'll work on improving this aspect of our service. Safe travels in your newly equipped car!

April 03, 2025

Kyle was great all questions answered explain everything very good couldn't ask for a better salesman More

by joeljgrinovich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Taliento, Nick Misitsakis, Joaquin Greenwood, Jose Guzman, William Barboza, Suad Alushaj, Jim Fauci, Gabriel Zorrilla, Lee Moss, Luiz Fernando Silva
Report | Print
Apr 03, 2025 -

McGovern Ford of Saugus responded

Joel, we're delighted to hear that Kyle provided such excellent service at McGovern Ford Saugus. Thank you for the kind words and support!

March 24, 2025

Christine was great, kept me posted on my vehicle throughout the day . Im very satisfied More

by paul1658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Report | Print
Mar 24, 2025 -

McGovern Ford of Saugus responded

Thank you for reviewing Christine and McGovern Ford Saugus! It was so kind of you to share your experience, Paul.

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