McGovern Ford of Saugus

Over all experience was really positive, Cheryl was very informative, it was a very comfortable atmosphere, I have recommended York to relatives and friends and they have done so also, I like working with C informative, it was a very comfortable atmosphere, I have recommended York to relatives and friends and they have done so also, I like working with Cheryl, I find that she is very Knowledgeable. My Daughter is now a car owner. She is very happy. Donna DeRosier More

Jim went out of his way to saistfy us. He even personally delivered the vehicle to our house and went over some additional things at that time such as: satellite radio and blue-tooth. delivered the vehicle to our house and went over some additional things at that time such as: satellite radio and blue-tooth. More

Jim was very kind and worked very well with me he explained everything about the car very well and any questions I had he answered them with 110% confidence in himself and proved information for ever explained everything about the car very well and any questions I had he answered them with 110% confidence in himself and proved information for everything I asked ever the time frames to all the paper work and plates was on point no delays or late pick up of the car if your dealing with him your going to have a good deal and no hassle he makes buying a car a good experience instead of a stressful paperwork filled ordeal JIM IS THE MAN More

Jim took the time to explain my options and full walk through what each choice would mean for me and my wife. He was consistently responsive for several follow up questions we had over the phone as well. through what each choice would mean for me and my wife. He was consistently responsive for several follow up questions we had over the phone as well. I would be happy to recommend Jim to anyone considering Ford cars. Thank you for the positive experience! More

First I want to start by saying that Jim Fauci was great, knowledgable, and very helpful in finding the vehicle that I wanted. Now to what made this purchase miserable. I wrote two checks on January 1st. The knowledgable, and very helpful in finding the vehicle that I wanted. Now to what made this purchase miserable. I wrote two checks on January 1st. These covered the complete cost of the vehicle. I notified Jim that I would pick it up on January 10th because I would be traveling. I wasn't notified until I was on the way to pick up the vehicle that it wasn't ready. On January 13th Jim called again to say the money wasn't in house. I called my bank to see what the hold up was and was informed that York Ford had just submitted the paperwork on January 13th! I was pretty angry that the paperwork was never submitted and this resulted in me taking a couple of hours of my day to obtain a proof of loan document to show Jim that the money would clear. The lack of responsibility to process a payment in 13 days is obsurd. When I picked up the vehicle it was dark so it looked ok. When I woke up the next morning and was able to fully evaluate the condition of the delivery I found myself angry yet again. there was dirt and dust all over the dash, there was a goo residue all over the rear passenger door handles and the seats looked like they weren't even vacuumed. When I came back to the dealership for my sticker I let Jim know the condition and while he apologized there was zero effort to rectify that. After the purchase I received what I can only assume was an automated email thanking me for buying and said if I had questions or concerns to callor email Michelle.Yorkford@gmail.com. I sent two emails and never received a response. I visited the York Ford website and there is no location on the website with customer service contact information. I'm very disapointed with how the transaction was handled. I should not have had to make several calls to the dealer and the bank 3 days after scheduled delivery and 13 days after payment just to pick up a vehicle that was paid in full for. The cleanliness of the vehicle was a joke. I can only assume that this dealership doesn't want any repeat business because the lack of attentiveness and concern for getting the sales process right was inexcusable. The fact that there was zero communication or follow up from a person fully supports that. I cannot recommend this dealership to anyone and would advise that people don't buy from them if they can't even cash a check in 2 weeks time. More

All of our memories of the "typical" car salesman fears were erased upon meeting and working with Jim Fauci. He was patient, knowledgeable, and not at all pushy. We are looking forward to f salesman fears were erased upon meeting and working with Jim Fauci. He was patient, knowledgeable, and not at all pushy. We are looking forward to future dealings with York Ford and will definitely recommend Jim and York Ford to family and friends. Thankyou for a stress-free purchase! Great Job!-Kendra and George Berube More

By far the Best experience I have had buying a car. Jim Fauci is awesome ! Great friendly and FAST service and I love my new Ford Fusion. Fauci is awesome ! Great friendly and FAST service and I love my new Ford Fusion. More

Jim was very friendly and knowledgeable. We recommend that you see Jim if you're in the market for a car. Great car buying experience. that you see Jim if you're in the market for a car. Great car buying experience. More

Tim McGillicuddy is an above average sales man. He took the time to point out all my options until I decided to purchase my new 2014 Escape. It took me two months decide and Tim was always available to an the time to point out all my options until I decided to purchase my new 2014 Escape. It took me two months decide and Tim was always available to answer questions. He took a lot of time to assist me in my purchase and then to explain my new auto. Tim has also encourages you to come back if you have any questions or need to be re-instructed on anything in your auto. This is the third time he has assisted our family and we would not hesitate to recommend him to anyone. Cheryl Pereira was wonderful in doing all the paper work! She explained everything and made the process an easy one. I am very pleased with my purchase, and will always recommend Tim and York ford More

I have nothing but good things to say about York Ford's Sales, Service (2013 Ford C-Max) and especially Quicklane. Dave @ Quicklane is great to deal with. I am very specific about the service on m Ford's Sales, Service (2013 Ford C-Max) and especially Quicklane. Dave @ Quicklane is great to deal with. I am very specific about the service on my vehicles and Dave has always been very accommodating. I recently purchased 4 snow tires with rims and tpms sensor from Quicklane. Their pricing wasn't much more than online including freight. Since they still need to make a profit, I would rather give York my money than some of the other places I have been too. I have never have felt slighted or frustrated with York. More