McGovern Honda of Boston

Sales person Gabrielle was great,spent all day trying to get this car,and successfully did,and attentive all day get this car,and successfully did,and attentive all day More

Great customer service! getting my car serviced there twice now. It’s been a very easy process. Sammy and Ryan are the best! getting my car serviced there twice now. It’s been a very easy process. Sammy and Ryan are the best! More

Fitzy randy and Dennis are the best to work with if I could give them a 10 stars i would I always buy my new cars with them I would highly recommend them to anyone looking for a new vehicle could give them a 10 stars i would I always buy my new cars with them I would highly recommend them to anyone looking for a new vehicle More

I recently had my car serviced at McGovern Honda and was kept informed as I waited . Everyone was very helpful kept informed as I waited . Everyone was very helpful More

Subject: Paint / Clear Coat Defect on New 2026 Honda CR-V TrailSport Hybrid I am writing to formally report a serious concern regarding my brand-new 2026 Honda CR-V TrailSport Hybrid purchased from McGove TrailSport Hybrid I am writing to formally report a serious concern regarding my brand-new 2026 Honda CR-V TrailSport Hybrid purchased from McGovern Honda. The vehicle is only a few months old, and in less than two months I started noticing defects appearing in the clear coat/paint on multiple parts of the vehicle, including the front bumper and the side mirror. This is extremely concerning for a brand-new vehicle. I brought the vehicle to McGovern Honda expecting a proper professional inspection. Unfortunately, no technical inspection was performed. The dealership simply took photos of the defect and sent them to Honda. Based only on those photos, I was told that the issue “appears to be caused by natural factors.” However, no real diagnostic procedure was performed. There was no paint thickness measurement, no inspection of the clear coat layer, and no professional analysis of the paint condition. Additionally, the customer service experience was very disappointing. I waited more than 30 days for a response regarding my case. During this time I called the dealership multiple times and was told that only the salesperson who sold me the vehicle could handle the situation. I left several messages but never received a call back. After waiting more than 30 days without any clear response, I had to personally visit the dealership just to get information about my case. What makes this situation even more frustrating is that I am a loyal Honda customer. I previously purchased a 2020 Honda Civic from the same dealership, and now this new 2026 Honda CR-V TrailSport Hybrid. I have also recommended this dealership to friends who ended up purchasing vehicles there based on my recommendation. I have owned vehicles from other manufacturers such as Toyota and Ford for many years and have never experienced clear coat defects appearing on a practically new vehicle. Based on the condition of the paint and the very short time since purchase, this may indicate a manufacturing or paint process defect that deserves a proper professional inspection. I respectfully request that Honda review this case and arrange for a proper technical evaluation of the vehicle’s paint and clear coat. As a customer who has trusted the Honda brand, I expect the quality and support that Honda is known for. Thank you for your attention to this matter. More

Fitzy is the BEST! This was my second purchase from McGovern Honda. Everyone is pleasant and very helpful. I’ve never felt pressured to buy anything. Would highly re This was my second purchase from McGovern Honda. Everyone is pleasant and very helpful. I’ve never felt pressured to buy anything. Would highly recommend! More

Fitzy, Oscar, and Randy were extremely helpful. I was able to walk in and walk out with a car within hours. They super kind and thoughtful when helping you look for the right car for you ! I was able to walk in and walk out with a car within hours. They super kind and thoughtful when helping you look for the right car for you ! More

Had an excellent experience @McGovern Honda. Gabriele assisted me. She was so knowledgeable, and got my new purchase done in one day. I drove in, chose a car, took a spin, traded in, all paperw Gabriele assisted me. She was so knowledgeable, and got my new purchase done in one day. I drove in, chose a car, took a spin, traded in, all paperwork done that day. Drove home in just hours in my new car, plates on and registered, to my wife's surprise. Gabriele was unbelievable...we can't say enough about her. She followed up via phone to ask if we had further questions.. Honestly, never had a better experience. More

As always we had a very excellent experience at McGovern Honda. Our sales rep Giovani was very professional, efficient and knowledgeable. Giovani was a pleasure to work with, he asked all the right question Honda. Our sales rep Giovani was very professional, efficient and knowledgeable. Giovani was a pleasure to work with, he asked all the right questions on what we wanted. We will definitely recommend Giovani to our friends and Family. Also Rich Fonzi and Oscar were a pleasure to work with. More

Enjoyed the experience buying my new car. Pleasant people. Especially J.B. Batista. Very satisfied. Pleasant people. Especially J.B. Batista. Very satisfied. More