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McGovern Hyundai Rt 2

Leominster, MA

4.8
2,966 Reviews

743 N Main St

Leominster, MA

01453

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2,966 Reviews of McGovern Hyundai Rt 2

June 20, 2015

Darcy Tucker-Employee of the month! Darcy Tucker is an awesome sales woman. She was very patient with the five-year-old that was there with us. She gave him markers and paper to color, g More

by lisa 3 referrals so far
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Eichholz, Darcy Tucker
June 19, 2015

Bought a new car I recommend to go to Rt. 2 Hyundai, we bought a new hyundai elantra and we love it, the car is everything you want and more and they know how to tre More

by Tabitha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
June 17, 2015

Great Service William isn't like the typical sales shark you may get greeted by when you go to a dealership. When he walked up to myself and my husband he greeted u More

by katelynh024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Landine
June 17, 2015

Buyer BEWARE Worst car shopping experience... Ever! This is a short version of the story. Little background history: my family has purchased Hyundais since the More

by SorryHyundai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garcia Wong
Jun 20, 2015 -

McGovern Hyundai Rt 2 responded

Thank you for taking the time to share your experience with us. I wanted to address a few things before I get into the response. You mentioned that every other car you see in the area was purchased at Rte 2 Hyundai. I can assure you that we don't put all those cars on the road delivering experiences like the one you had. We have also been awarded DealerRater.com's Dealer of the Year award three consecutive years in a row. One of the contingencies for receiving the award is that you can't have a negative review within the last 12 months. This is our first negative review in almost three and a half years! Nobody delivers more vehicles and better purchase experiences like we do. It disappoints and frustrates me every time I read the review. When vehicles come in on trade, they come to us in all sorts of different conditions. Good, bad, or ugly, eventually they make it to the front line and they look good as new. I don't have a good explanation as to why you were shown this one particular car and not any of the others that were already reconditioned and serviced. That is a problem for me to handle and I thank you for bringing it to my attention. By the sounds of your experience we really didn't do a good job explaining the service and reconditioning process that comes with every pre-owned vehicle. We were not sensitive to your needs or respectful of your budget and I can assure you that's not part of our process. Sometimes sales people forget that we sell cars every day and our customers do it from as little to every 18 months to three years and that some of the things we can say can be taken out of context or we might not deliver the right message to our customers. It's easy for us to say things like "we will take care of it", "don't worry about it", or "we can touch it up" because cars come in and out every day and we know what the finished product can be like. By the sound of your experience we downplayed a lot of your concerns and were expecting your business and not focused on earning it. Again, out of character for our staff. Well before your review hit my inbox I had seen the rusting around the gas cap and I authorized the car to go to body shop. On no planet would touch up paint had remedied that. The car since then has been fixed, serviced, reconditioned, and sold. Why we didn't show you something that was already reconditioned and serviced? I don't know. I can't speak for the sales people involved but I can enforce a stricter process that we don't deliver any experiences like these again. This is a tough review to swallow. We delivered a terrible shopping experience. Although I am disappointed we lost your business I am glad that there was a dealership that was able to help you find a lightly used vehicle for your mother and wish her a wonderful ownership experience. If there is anything I can do to restore your confidence in our dealership I would really like the opportunity to be able to do so. Our dealership is family owned and is comprised of over 70 employees, all who live locally, that are dedicated to servicing the area at a high level of customer satisfaction. I take these reviews very seriously because I believe that customers who are looking for a dealership to do business with take them seriously as well. Our reputation has earned us a lot of repeat and referral business, and you can get a glimpse of how many cars that is just by driving up and down the street or in the parking lot of a shopping mall. Please give us an opportunity to turn this experience from a negative to a positive one. Best, Mikey Boccanfuso General Manager Rte 2 Hyundai 978-534-9999

June 17, 2015

Great sales service I was greeted within 20 seconds after entering the dealership, great and friendly sales rep. He answered all questions, organized a test drive, and se More

by SH00TDANGIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Wachira
June 15, 2015

very high customer service very good Great customer service, I am really greatfull for what they did for me. Personally I highly recommend it because everytime I needed them, they answere More

by davojar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 12, 2015

no pressure When I arrived at the dealership. I was welcome like family by this wonderful young lady. She was so down to earth. It was like I knew her for years w More

by SAMTHEEMISSARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Rodeiguez
June 12, 2015

Very Professional all the way! I arrived at this dealership and was greeted by Will Landine who explained the vehicle that I wanted to purchase and then the Sales Manager Adam Mici More

by Day, Barbara 10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Richardson, Adam Mician, William Landine
June 11, 2015

Excellent Customer Service The staff at Route 2 Hyundai were very professional, courteous and knowledgeable about their product. I would highly recommend this dealership to anyo More

by TRACEY.SHEPARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willy Wachira
June 09, 2015

Great Experience...Highly recommend. I went in to Route 2 Hyundai last weekend just to get some information and see what options were available. We were immediately greeted by Will Landi More

by mariah214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Landine
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