McGovern Hyundai of Brockton

New 2013 Velsoter - Awesome Experence! We went in to buy a new Elantra on a Thursday night - then came back the next day to pick it up. All we had to do was sign the paperwork.. We change We went in to buy a new Elantra on a Thursday night - then came back the next day to pick it up. All we had to do was sign the paperwork.. We changed out minds when we saw the a new 2013 Veloster! They said theyll do whatever to make us happy.!!! Richardson Andre, Max (sales), Steve Paige (financing) and Nick Tammaro, and Nicholas (service) were SO helpful - . They were the best! They waited on us and help us anyway they could. We are VERY HAPPY with Bernadi of Brockton. We went next door to Bernadi Honda and had a fantastic breakfast at Jimbo's diner - great service and great food! We are repeat customers and definitely will be back for our next Hyundai. More

Good Proces, TERRIBLE service ***Long, but worth the read*** I bought my car new at Bernardi and got a good price. What you are about to read is not a fluke, because last time I w ***Long, but worth the read*** I bought my car new at Bernardi and got a good price. What you are about to read is not a fluke, because last time I went for an oil change I asked how much and was told $32, and then charged me $37. It was only $5 but I asked why the difference, the reason was "well we gave you the premium oil change". I didn't ask for it, and if they are taking $5 from me, how much money are they stealing from everyone else? Here was my very next experience: I went in to have a recall taken care of, and said, verbatim "I think the oil drain plug needs to be tightened if you don't mind. I have been busy and haven't gotten a chance." to which Nicholas Tammaro said they'll take care of. I didn't expect a charge, so I was a little surprised when he told me, after my car was done, that it was going to cost me over $30. Now, I understand oil needs to be replaced since it is a DRAIN plug, but I figured if that was the case they would let me know. I was not notified and someone took it upon themselves to give me a FULL oil change. After arguing with the service guy he said, "well this is what you get for not getting oil changes here so next time just tighten the bolt yourself". I asked for a manager, and Nick said "You don't need to talk to a manager, I'll take off the charge" as if to avoid informing the higher-ups. I took it upon myself to call the general manager, who said his name was Brian Jones, and all he could say was "Sorry". I asked, what will make me want to come back since I've just lost faith in getting work done without being charged unnecessary and unauthorized charges. He laughed, yes LAUGHED, at me and just said he can't change the past. He couldn't even say something like this isn't how we treat people and it won't happen again. I got a good price on my new Sonata, but was the few hundred dollars I saved worth this terrible service and apathetic sales manager? AVOID THIS PLACE. Don't make my mistake. I'll certainly be going to another dealer from now on. More

A positive car-buying experience Just purchased a new Santa Fe Sport from Bernardi and Kim Marchesi. It was a no hassle, pleasant experience and I came away feeling very good about t Just purchased a new Santa Fe Sport from Bernardi and Kim Marchesi. It was a no hassle, pleasant experience and I came away feeling very good about the transaction and the interaction with Kim. He is an experienced and knowledgeable salesperson who had all the answers to my questions. I was very happy with my purchase. More

Excellent Service I was pleasantly surprised and so impressed with my experience at the Service Dept. this morning! I drove in with a loose winshield molding which was I was pleasantly surprised and so impressed with my experience at the Service Dept. this morning! I drove in with a loose winshield molding which was impeding my vision. Mr. Ivan Cardosa met me immediately at the car and proceeded to locate the part needed for securing it. I was on my way to work within 5 minutes! Ivan is very professional and efficient. I can't thank you enough! Bernardi Hyundai Service is the best! More

End-of-Lease purchase The experience I had purchasing my Hyundai at lease-end with Chris Corriveau's help completely obliterates the nightmare I endured at Rt 44 Hyundai wh The experience I had purchasing my Hyundai at lease-end with Chris Corriveau's help completely obliterates the nightmare I endured at Rt 44 Hyundai when I leased the car. He is thorough, efficient, caring, and very professional. He addressed every question I had and made the extra effort to ensure my satisfaction from beginning to end. When I return to purchase a new Hyundai, I will go only to Bernardi Hyunda - and ask for Chris. More

Glad I Drove Extra Mile For Better Service! After being a 2x prior Clay Nissan owner, I was VERY upset at the POOR customer service I encountered just trying to look at Hyundai models I thought After being a 2x prior Clay Nissan owner, I was VERY upset at the POOR customer service I encountered just trying to look at Hyundai models I thought Clay had for 4th July sales! Took 2 so-called 'salesmen' who TRIED to insult my intelligence, especially as a disabled woman, verbally 'force' + told me I would NEVER get features I needed/wanted in my budget. If I did to come back & show them that car AND why was I 'wasting THEIR time' if I wasn't buying the over priced used Azera they were trying to 'unload' so bad I never asked to see (refused to show me anything models I researched)! Went to Bernardi's next day, greeted at door by Mr. Colson, explained poor service, what I specifically wanted to look at or was prepared to walk out again if mistreated. There wasn't the 'typical hard sell', cars were available at online advertised prices, test drove 2 models with Mr. Colson giving full explanation of features. Mr. Miguel & Mr. James fully evaluated my '05 Maxima for trade-in + gave HIGHER value than what Clay 'lamely' offered for it! Mr. Chris in finance made sure of finding loan with anyone except Capital One per my request (prior poor services/rates). I ended up buying a Hyundai Azera that had LESS mileage, cheaper price, fully loaded AND much happier with the color - model that Clay said I could NEVER find! By the time the keys were handed to me, I had everyone that worked hard in making my purchase, laughing at hilarious details of how Clay attempted to lie, cheat & swindle me with rude, double-teaming sales tactics. So glad I drove a little further to Bernardi's in Brockton where they value EVERYONE who visits & deserves to be treated because they' ARE welcome on the premises! Kindness should always remain a priority over dollar $igns-Clay dealerships should take customer service lessons from Bernardi's! I DID go back to Clay to show them my purchase, let them know my disgust at the treatment I received & tell the manager there was NOTHING they could ever do for me but watch me drive away with a sale they LOST!! Thanks Bernardi's team - referring ALL I know looking to buy to visit your website & car lot from now on...keep up the excellent customer service!!! More

New Grad, First Car Experience Kim Marchesi from the moment I walked in to the moment I walked out provided impeccable service. As a new grad, often times people aren't willing to t Kim Marchesi from the moment I walked in to the moment I walked out provided impeccable service. As a new grad, often times people aren't willing to take you seriously and go to bat for you however Kim did that for me. He respected my choices, made sure I was taken care of and made sure that it went smooth. I love the car I chose and I am so happy that he was my salesperson. More

Auto Leasing Made Easy Walked in had a 2011 Equus . Wanted the showroom 2014 model Equus . Process made simple with MARCHESI for NOW/MARCHESI for LIFE . HMMMM!!!!! Sound Fa Walked in had a 2011 Equus . Wanted the showroom 2014 model Equus . Process made simple with MARCHESI for NOW/MARCHESI for LIFE . HMMMM!!!!! Sound Familiar !!!!! More

Best experience ever in buying a new car Peter was a genuine nice person to work with. He greeted us at the door and we talked about what I was looking for in a new car and a trade for my car Peter was a genuine nice person to work with. He greeted us at the door and we talked about what I was looking for in a new car and a trade for my car. Within 2 hours I was out the door in my new car- price was very reasonable and no hassle on what I wanted for my trade in. Miquel was kind and professional and made the financial choices very easy for me to choose what vehicle I wanted. He gave me the information on two cars I liked and did not pressure me at all to buy the more costly vehicle. Chris in Finance was another well mannered professional as he went over all of the financial issues in a efficient manner. Mike the lot manager was very nice and came right to my office to redo some paperwork from the weekend purchase. I will recommend Peter to my friends who are looking for a car. Excellent experience. More

CUSTOMER SERVICE I found the entire process was much less intimidating than I thought it would be because of well-trained and caring personnel. There were many clear a I found the entire process was much less intimidating than I thought it would be because of well-trained and caring personnel. There were many clear answers and opportunities to explore more deeply the concerns I had. Kim did a great job! More