McGovern Hyundai of Brockton

Brian Doyle was the most pleasant and easy to deal with sales representative that I have ever worked with while buying a car. He was very patient with me and literally spent the whole day with me test driv sales representative that I have ever worked with while buying a car. He was very patient with me and literally spent the whole day with me test driving various cars until he made sure that I was happy with the car that I ultimately purchased. He was not pushy or aggressive at all, but rather was very friendly and made me very comfortable throughout the whole buying process. He was very knowledgeable about the features of the car i bought and made sure that he explained everything to me before I drive off the lot. Brian scheduled my first oil change while I was still at the dealership, which was convenient, and he even assisted me at the sales department when I purchased an additional assessory for my vehicle. He also followed up with XM Radio the next day to ensure that my my 3 month membership was activated. Overall, Brian made my sale of my new Hyundai a very pleasant one, by far the best experience at a car dealership that I have ever had. More

Since my last post from January "My wife and Since my last post from January "My wife and I purchased two 2012 Hyundai's recently and have given reviews on the great customer service we Since my last post from January "My wife and I purchased two 2012 Hyundai's recently and have given reviews on the great customer service we received by Dave Molnar. Unfortunately, it goes downhill from there. The service department at Bernardi Hyundai has poor customer service. They make you feel guilty for asking for a car wash. I was told by my salesperson that an oil change at 1000 miles was recommended due to the engine parts moving and creating filings that are best to be removed sooner than later. This sounded like good advice. We live 30 minutes from Bernardi. They had the best deal. My wife drove up to have her oil changed and was told that it was way too soon. My wife explained what her salesperson had said, she was met with the same verbiage. I attempted to make an appointment for my 1000 mile oil change and was met with more of the same. I ended up speaking to the General Manager(Patrick Coffey) of the dealership, who after explaining that they recommended an oil change after 3000 miles, agreed to allow me to have my oil changed at 1000 mile. To me this was too little too late. I believe they need to change their slogan, to Bernardi for Now, and that's it. I was made to feel like ok you purchased your cars, no need to be polite anymore. I am done with them." New Post I have had the two cars purchased from this dealership mixed up. The sirius xm radio information was incorrect. The codes on the paperwork from Bernardi were from other cars that we had not purchased. I dealt with Sirius directly and fixed this. Now our Hyundai Roadside Assistance Cards are mixed up. I have an Elantra and my card says Veloster. I see a problem having to use this. I have e-mailed on two occasions and received word that they are working on it. Really for many weeks, how long does it take. Also I requested no e-mail from them. I continue to receive it. Since they tend to respond to negative reviews in a timely fashion, I have no alternative but to complain about their continued inability to get anything right. Wayne Reid Bernardi for now...and thats it More

By far the best car buyiong experience I have ever had. Normally, one would equate buying a car like going to the dentist. The friendliness of the staff, the courtesy, service, cleanliness of the facility, Normally, one would equate buying a car like going to the dentist. The friendliness of the staff, the courtesy, service, cleanliness of the facility, (especially the restroom)was non pareil. I will send everyone there when I know of anyone wanting to acquire a vehicle. I am a Bernardi customer for LIFE. More

Brian is an very approachable person, easy to talk to and excellent at answering questions. He listened to my car needs and helped me match them to a vehicle. He knew the dealer inventory and was especiall excellent at answering questions. He listened to my car needs and helped me match them to a vehicle. He knew the dealer inventory and was especially patient explaining all of the various features on the cars I was considering. Once I chose a car, he walked me through the financing issues and everything went off with a hitch. When I returned several days later to have some extra keys made, he sought me out to explain something further that he had just learned about my vehicle, as my car is a 2013 Elantra GT and had only been in the showroom less than 1 week before I purchased it. More

My husband was interested in purchasing a new vechicle app: 1 month ago, he was unable to close the deal, he was not satisfied with the person he was speaking with. I went in for a simple tire rotation an app: 1 month ago, he was unable to close the deal, he was not satisfied with the person he was speaking with. I went in for a simple tire rotation and oil change and ended up driving away with a new vechicle. When I told Allan the salesman about the situation,he was determined to see me satisfied and went above and beyond with the customer service. More

I bought a Sonata 2012 from this dealer and Kim was my sales man. He has been my best experience with sales representative by far. He is not pushing you or pressurizing you to make the deal. He will give sales man. He has been my best experience with sales representative by far. He is not pushing you or pressurizing you to make the deal. He will give you space to think and ponder over and always ready to assist with any issues and questions you might have in purchasing a new car. He will go out and beyond to give you a great car buying experience. I have not yet had to deal with their service section and their dealing, so my comment is only restricted to my buying experience. So far no issues with the car, except for some hiccups where the AC would not blow cool air unless I shut it and restart it again. It happened twice to make me wonder where am I getting it wrong or if this year unprecedented heat got better of the AC? Customer Service at the dealership = A Accessibility to dealer = B+ (if you have your own car), B ( if you do not, but Kim or other will pick you from train st) Speed of processing the sale= B+ Car Options = B+ More

I actually enjoyed the car buying process! Right from the beginning when Kim, the salesman, came over to us, the entire process was relaxing, friendly and pleasant. I had no intention of actually buying a ca beginning when Kim, the salesman, came over to us, the entire process was relaxing, friendly and pleasant. I had no intention of actually buying a car the day I walked into Bernadi, I was simply doing some research and test drives for when I was ready. However all that changed once Kim took me on a test drive. He answered all my questions in a teachable way, and even answered some I didn't even know to ask. After he rode with me for the initial test drive he then allowed me to drive around with my entire family for a second ride. Once I got back to Bernadi I was pretty sure I found the car I was looking for. The only hurdle left was the "gamesmanship". I would 100% percent recommened this dealership and Kim because there was no back and forth with price negotiating. We told him what we wanted and in 30 seconds he came back with what we wanted and more! The entire process took just over an hour- 2 test drives included! EVERYONE was pleasant, respectful, and great to be around. Never once did I get the creepy car dealership feeling. If you're looking for a no hassle, friendly dealership go to Bernadi! And ask for Kim :) I am very happy with my 2013 Elantra and with Bernadi! More

Our experience at Bernardi was wonderful. Dealing with everyone from Tony in sales, to Steve in finance, all the way to Brittany in registrations, the process was stress free. There were considerations m everyone from Tony in sales, to Steve in finance, all the way to Brittany in registrations, the process was stress free. There were considerations made for extenuating circumstances with our trade in that would have been a deal-breaker at another dealership. Bernardi strives to give back to the community and that was shown to me, an employee of the city of Brockton. I love my new Elantra and I am glad that I bought it at Bernardi. More

From the moment Peter greeted us, our experience was exceptional. Peter made my family and I feel at home. He treated all of us with the utmost professional and courtesy. From the way he handled the exceptional. Peter made my family and I feel at home. He treated all of us with the utmost professional and courtesy. From the way he handled the sale, I had a level of trust with him and felt comfortable purchasing my vehicle there. Bernardi did not misrepresent what their on-line sale promoted. I was given a very fair deal on my trade-in and a wonderful deal on my new car purchase. The Hyundai name stands for itself and with Employees like Peter and a dealership like Bernardi, I feel they are the absolute perfect match! I can pull into their service bay whenever I am in the area and they will top off my windshield washer fluid...Now that's service!!! More

I went to another Hyundai dealership the day before and they were disrespectful to us and had the worst experience ever. We then decided to go to Bernardi to look at some cars and I couldnt believe the exc they were disrespectful to us and had the worst experience ever. We then decided to go to Bernardi to look at some cars and I couldnt believe the excellent service we received. They were all kind, courteous, respectful, actually listened to what we were saying, they answered every question we asked and gave us exactly the price we were looking for. I brought my 13 year old nephew with us and there was a bbq for the customers and they made sure he had food, drinks and popsicles. They even let him look and sit in all the cars. They made sure he was happy and entertained while we were purchasing a car which helped us out a lot. I am telling everyone about Bernardi and sending them all there for a new car. This was the first time I bought a brand new car and it was the best experience I ever had. Soooo happy with my purchase and the service I received. This dealership is an hour from my house and I will go back there when I plan on buying another new car. More