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McGovern Hyundai of Brockton

Brockton, MA

4.5
638 Reviews

240 Manley St

Brockton, MA

02301

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638 Reviews of McGovern Hyundai of Brockton

January 29, 2012

My experience at the service department has been exceptional. My dealings have been with Richard Pearson. I have found him to be very knowledgeable, professional and experienced. It is a pleasure More

by Mellenc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pearson, Richard Pearson
January 26, 2012

My experience with Bernardi Hyundai Brockton was for the first oil change for a new car. This appointment was setup at the time of purchase, several months ago. When I came in at the appointed time, the More

by pnoerpel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pearson, Jeffrey Hines, Richard Pearson
January 26, 2012

My wife and I purchased two 2012 Hyundai's recently and have given reviews on the great customer service we received by Dave Molnar. Unfortunately, it goes downhill from there. The service department at Be More

by grandflo89
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Technician, Receptionist
Jan 26, 2012 -

McGovern Hyundai of Brockton responded

Please accept my sincere apologies for the inconvenience you and your wife experienced. I enjoyed our conversation today and appreciated your feedback. At Bernardi Hyundai, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we have narrowed the cause to specific employees and processes. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by conducting meetings today and continuing to make improvements by training our employees and holding them accountable. We deeply value your relationship with Bernardi Hyundai and are committed to providing you with the highest level of service simply because our customers deserve the very best. Please call or email me whenever you have a question or concern at 508-205-3501 or michael.knox@bernardiautogroup.com

January 25, 2012

Richard was very professional and knowledgeable and able to answer the questions I had regarding my car He set up my next appointment and advised me he would be able to assist me when I came in for my appoi More

by Carolyn Mador
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pearson, Richard Pearson
January 25, 2012

HELLO ALAN WAS VERY FRIENDLY AND HELPFUL THE PEOPLE AT HELLO ALAN WAS VERY FRIENDLY AND HELPFUL THE PEOPLE AT THIS DEALERSHIP SHOW THAT THEY REALLY CARE, THEY TAKE THE TIME TO ANSWER ANY QUESTION THAT YO More

by FMINNELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
alan , Allan Palmer
January 25, 2012

My whole experience buying my new car was excellent. What My whole experience buying my new car was excellent. What pleasant people, just very helpful and so nice! Not overly pushy. Went out of their way More

by jean ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim & Patrick, Kim Marchesi
January 25, 2012

Great customer service, friendly, courteous, professional, helpful. Always willing to go the extra mile to help out. A lot of dealerships don't do that. Also, no pressure. So helpful, which I ap More

by candacefisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pearson, Richard Pearson
January 25, 2012

After I decided to purchase a Hyundai I stalled in visiting dealerships because I was dreading the unpleasant experience of haggling with aggressive salesmen and obnoxious sales managers. Bernardi H More

by judobrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TOM McNIFF
January 23, 2012

I was very happy with the service I received. Everyone was friendly and very positive attitudes. I called ahead and they told me to come right in. Excellent service. I have been to Norwood, Rayham and by More

by sabrathw26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Pearson, Richard Pearson
January 22, 2012

Everyone I had an interaction with was very friendly & helpful, Richard made sure I understood what was going on with my vehicle & that my wait was pleasant, issues were explained to me by Richard & the More

by Smokey862
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Pearson, Richard Pearson
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