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McGovern Kia of Norwood

Norwood, MA

4.8
765 Reviews

105 Boston Providence Hwy

Norwood, MA

02062

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Showing 765 reviews

May 20, 2026

They worked hard to resolve an issue and were very professional and accomadating to me. More

by jaglandorf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Shaw, Riley Melo
May 20, 2026

The dealer suggested work to be done on the vehicle, just by looking at the dashboard mileage. This was amusing and frustrating as this same dealer is the one that replaced the engine and was suggesting work More

by Komikkris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Charron
May 20, 2026 -

McGovern Kia of Norwood responded

Thank you for reaching out and sharing your feedback. I completely understand your frustration, and I want to apologize for how this was handled. You are entirely right to expect us to know the history of your vehicle, especially since we are the ones who performed the major work on it. We made a mistake by not checking your vehicle's logs before making these recommendations, and I want to take full accountability for that oversight. To help clear up exactly what happened and where we stand with your vehicle, I wanted to provide some clarity on the specific parts and services mentioned: Spark Plugs: Your engine was replaced with a long block assembly, which actually does come with brand-new spark plugs already installed. You are 100% correct that these should not have been recommended to you. We dropped the ball by not verifying this against your service history, and I am truly sorry for the confusion and frustration that caused. Engine Air Filter: While the long block assembly replaces the core of the engine, it does not include a new engine air filter. It may very well be dirty and due for replacement, but I would need to physically check its condition to know for sure. Transmission Fluid: Changing the transmission fluid is not a standard part of an engine replacement. However, based strictly on the current mileage and age of your vehicle, it is a preventative maintenance service that is highly recommended to protect your transmission. We completely understand why it felt like we were just looking at the dashboard and guessing, rather than treating you like a loyal customer whose vehicle history we know inside and out. We are using this as a learning experience for our service advisory team to ensure we are thoroughly reviewing vehicle histories before presenting recommendations. Thank you for calling us out on this and holding us accountable. Please let me know how you would like to proceed with checking the engine filter, or if you have any other questions I can answer for you. Many thanks, Jeffrey Kuznezov Service Manager McGovern Kia of Norwood (781) 762-8100 xt 3441

May 19, 2026

Scheduled to have an oil change with state inspection and a software recall. As always, James Charron was very helpful and attentive. I was glad to see him there on every visit because I know I would be in g More

by TT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Charron
May 20, 2026 -

McGovern Kia of Norwood responded

Thank you for choosing McGovern Kia of Norwood and for sharing your glowing review of James. We look forward to welcoming you back next time! Safe travels!

May 17, 2026

Loved the offer of a shuttle from and to the dealer. Brett was very helpful and informative. More

by Brownswordba90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Levanchy
May 18, 2026 -

McGovern Kia of Norwood responded

We are grateful to have earned your business. Brett will appreciate your shoutout. Thanks for taking the time to leave us a review! - The McGovern Kia of Norwood Team

May 16, 2026

I went first time to the dealership, Pedro assist me with the information regarding the car I asked for and explained everything clearly. More

by shaista385
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hens give me guidance about the car., Pedro Oliveira
May 18, 2026 -

McGovern Kia of Norwood responded

It's great to hear Pedro provided all the information you needed on your first visit to McGovern Kia of Norwood.

May 13, 2026

I went in to have two recalls taken care of. I only had to wait a week for this service. I dropped my car off, a few minutes to check in and they ubered me home. They notified me my car was read More

by Di
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errin, James Charron
May 13, 2026 -

McGovern Kia of Norwood responded

Hi Di, we're glad to hear you had a seamless experience with our service team! Thank you for choosing McGovern Kia of Norwood. Safe travels!

May 10, 2026

Luis is what a perfect salesman should be. Wasn’t pushy and literally knew all the ins and outs of the vehicle we bought. Anyone looking for a vehicle ask for Luis you won’t be disappointed. T More

by derekfaria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Peluso, Luis Lara
May 11, 2026 -

McGovern Kia of Norwood responded

Derek, thank you for choosing McGovern Kia of Norwood and for sharing your kind words about Luis! We hope to see you again down the road.

May 07, 2026

Lurgy was great. She was very professional and helpful throughout the process of getting into a new vehicle. Thanks! More

by dalt1225
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lurgy Ramos
May 08, 2026 -

McGovern Kia of Norwood responded

We’re happy to hear Lurgy made your experience seamless and enjoyable! Thank you for choosing McGovern Kia of Norwood and for sharing your support! Enjoy your new vehicle!

May 06, 2026

Friendly faces, clean waiting area, efficient service, positive energy, top notch service, great customer care More

by Md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Charron
May 07, 2026 -

McGovern Kia of Norwood responded

It's fantastic to hear we checked all the boxes of a high-quality visit, Md! Thank you for sharing your support for our team here at McGovern Kia of Norwood. We look forward to seeing you again down the road!

May 06, 2026

Pleasant experience working with the team. Adriano was very helpful going over the vehicles features and local inventory to see if other colors were available. More

by Herba76
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adriano otayek
May 06, 2026 -

McGovern Kia of Norwood responded

We’re so glad you had a pleasant experience with Adriano and the team. Thank you for choosing McGovern Kia of Norwood!

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