McGovern Kia of Norwood

Salesman Hans was very pleasant,but management was very lax. I requested that registration include retention of my previous plates, and it was checked on purchase form, as requested, but when I arrived the lax. I requested that registration include retention of my previous plates, and it was checked on purchase form, as requested, but when I arrived they had registered vehicle with new plates, which I accepted, but was not happy with them overlooking my request. Also, I made an error on the personal check I gave them and was so informed on the following business day. When I arrived I was informed that since the check was personal they would need a cashiers check, which they should have told me when they called about the issue in the first place. After offering a few alternative methods including direct withdrawall from my checking account the finance would not accept them. When I complained to the manager that I had to hire a home health aid to care for my wife and had a family member take time off from to drive me 25 miles to the dealership, I had no ride to rectify the problem, as she had left for work after dropping me off. The manager did accept my personal check, and offered to put my old plates on the car, but I accepted the new plates, but I was very agitated at management for not carefully reviewing the check and purchase order on the day I test drove the car and agreed to purchase it. More

I had a great experience working with this dealership. The salesperson Riley was so helpful throughout the entire process. I couldn’t ask for a better representative to work with. Highly recommend. The salesperson Riley was so helpful throughout the entire process. I couldn’t ask for a better representative to work with. Highly recommend. More

James was awesome and very helpful! He was attentive and answered all questions that I had. He was attentive and answered all questions that I had. More

Brandon was great to work with. He walked me through everything. He went above and beyond. McGovern Kia was a great experience He walked me through everything. He went above and beyond. McGovern Kia was a great experience More

I was greeted warmly at the door by James the tech. The issue with vehicle was addressed promptly. James ordered the part and informed me the dealership would contact me upon the part’s arrival. I w The issue with vehicle was addressed promptly. James ordered the part and informed me the dealership would contact me upon the part’s arrival. I was finished within 20 mins. More

Great human Beings esp. Freddy who get the job done. Excellent support for an excellent car! Freddy who get the job done. Excellent support for an excellent car! More

This place is the best dealership for repairs. Thorough, efficient, and they genuinely care about getting a good service Thorough, efficient, and they genuinely care about getting a good service More

Alex and Warren of sales team were great to work with. Professional and honest. Responsive and helpful throughout the process. Professional and honest. Responsive and helpful throughout the process. More

I had a very good customer experience when I brought my car in for service. car in for service. More

They were very helpful when I was shopping for a car. I appreciated the low-pressure sales approach. I appreciated the low-pressure sales approach. More